Resort was excellent; Staff was super friendly and helpful when necessary; Great having access to all the amenties that includes the water rpark; all you can can eat drink; amount of excursions

Need better selections when it comes to available food selections outside the restaurants. For example, we only had to ability to get hamburgers and hotdogs/sausages when needing food outside of the restaurant besides what was offered in the lobby area.

Everything except the beach. Excellent food and drinks. Room was clean, big and bed comfortable. I would recommend this property to my friends and family. Top notch in every way. I will try another royalton soon hopefully with better beach.

The beach is horrendous, we had stayed 5 minutes away at the riu republica and the beach was amazing there. Very little seaweed and no rocks vs the beach at hideaway that had horrible seaweed and tons of dangerous rocks.

All inclusive, exceptional staff, fantastic facilities great stay!

We have problem checking in only because of miscommunication from booking.com,,, we’re waiting for compensation because we thought 5 pax can stay in one room as agreed upon prior to checking in but we end up getting another room which incurred unexpected expenses on our part.

The staff at the Hideaway was excellent. Rodvel was a wonderful butler, very helpful. Francisco Estrada helped us at the Hideaway beach every day and was so friendly and accommodating. He helped us find the best spots, brought us beach snacks throughout the day. He was amazing.

The buffet was hit or miss. We tried their breakfast and lunch buffets and it left us looking for other options. The staff was wonderful. The best restaurants we tried were Zen & Dorado. Dorado also had wonderful breakfast and lunch options.

The entire staff were very courteous and helpful. The hideaway pool bar staff were great. Special thanks to Juan and Josimariya.

The ability to visit the other Royalton locations for use of the pool, waterpark, and restaurants.

The wait to receive food orders took over an hour with missing items.

Not the cleanest neighborhood

The house was very nice. The location was perfect for our plans.

everything was perfect

need more activity at the only adult pool. stay till later open. the closed the pool too early for the only adult one

Diamond club butler service, Carolina was the best

the limit non-Diamond club members had. some in my group didn’t have Diamond club and were very limited to the buffet they could eat in for lunch

Everything was great

There was nothing I didnt like.