Staff are friendly, clean room. Good location.

The aqua was not included, and it was not within the hotel. It was across the road. I have to pay extra if I want to use it. In my opinion, the aqua picture should not be there. It seems like misleading info. Food was not the greatest. Actually, it's not good for 5* hotel.

Location by the beach

Internet access

I recently spent five incredible nights and it was truly a memorable experience. From the moment I arrived until the day I checked out, everything about my stay was perfect. What made my stay truly exceptional was the service from the staff, specially Najeb from reception, chef Naser from Palm Island restaurant, Najeh from housekeeping and animation staff, very special thanks to Sasha who makes my kids very happy.

Breakfast, WI-FI

everything the staff were exceptional

The hotel is an excellent choice for family vacations, offering a pleasant atmosphere and a friendly staff that provides exceptional service. The restaurant boasts a delectable menu with a wide variety of dishes to cater to every taste. Additionally, the swimming pool features a small aqua park that guarantees endless joy for kids. The hotel's location is conveniently situated near essential services, ensuring easy access to everything you may need during your stay. However, it is worth noting that the entertainment team could use some improvement.

Night entertainment can be better in open air instead of close hall

The Manager is a good, problem-solving person

Some small details in the room

Varities of Swimming Pools , Kids Aqua Park Amazing, The Food was exceptional, varieties of food and restaurants and everything so tasty , many snacks for kids and ice cream.

Bathroom didn’t have hot water , sometimes a bad smell from toilets, tap water was broken But other wise the room was exceptional, very big and comfy

all the food was really good

there was a lot of people on the pool

The hotel was very spacious. Despite having many guests I never felt cramped.

As a solo traveler, it was sometimes difficult to find a modest place to sit in the cafeteria as most of the tables were meant for multiple guests. But the staff always helped me find a place to sit.

Kind staff and nice people. The hotel offers a nice swimming pool, gym and three restaurant. They suprised me on my birthday with a Happy Birthday song (in english and then their language!) and cake with candles during dinner! So sweet!!!!

Few things in the room could have been better, like details around doors, bath tub etc..