Staff are friendly, clean room. Good location.

The aqua was not included, and it was not within the hotel. It was across the road. I have to pay extra if I want to use it. In my opinion, the aqua picture should not be there. It seems like misleading info. Food was not the greatest. Actually, it's not good for 5* hotel.

Location by the beach

Internet access

The hotel is excellent and the staff were wonderful, especially الاستاذ/ نجيب حلمي Mr. Naguib Helmy, he was really cooperative, respectful, and well-mannered. The hotel is clean, the swimming pool is wonderful, the beach is beautiful and clean, and the entertainment is excellent. The only comment is about the dinner buffet. It needs attention and variety of items, and some of the food was cold. But in general, the hotel is excellent and I will come back to stay there again

Room is comfortable with best view. Staff is helpful. Food is excellent with a lot of varieties. We needed a doctor, the clinic was helpful and fast to respond however we were at middle of night.

Access to the Door at one of our rooms has issues, each time they want to access the room they had to go the reception to reactivate. Kids area need to be better and activities to children need to be more.

I recently spent five incredible nights and it was truly a memorable experience. From the moment I arrived until the day I checked out, everything about my stay was perfect. What made my stay truly exceptional was the service from the staff, specially Najeb from reception, chef Naser from Palm Island restaurant, Najeh from housekeeping and animation staff, very special thanks to Sasha who makes my kids very happy.

Breakfast, WI-FI

everything the staff were exceptional

The hotel is an excellent choice for family vacations, offering a pleasant atmosphere and a friendly staff that provides exceptional service. The restaurant boasts a delectable menu with a wide variety of dishes to cater to every taste. Additionally, the swimming pool features a small aqua park that guarantees endless joy for kids. The hotel's location is conveniently situated near essential services, ensuring easy access to everything you may need during your stay. However, it is worth noting that the entertainment team could use some improvement.

Night entertainment can be better in open air instead of close hall

The Manager is a good, problem-solving person

Some small details in the room

Aqua is good and food is good

Alcohol is not for Arab even though we booked all inclusive from booking and the Turkish coffee is fees 50 EGP not including in all inclusive!

Varities of Swimming Pools , Kids Aqua Park Amazing, The Food was exceptional, varieties of food and restaurants and everything so tasty , many snacks for kids and ice cream.

Bathroom didn’t have hot water , sometimes a bad smell from toilets, tap water was broken But other wise the room was exceptional, very big and comfy