The room was nice, clean and comfortable - looked newly re-decorated a few years ago. Parking was easy. Check-in and check-out was quick and pleasant.

It did look the property was under-staffed as sometimes, there was nobody in sight at the reception and the cafe. We attempted to have breakfast at the cafe but it was so empty there (at 9:30 am) so we just had a coffee at Starbucks in the lobby. Unfortunately, not a smooth process either as the ordering took so long even though there was only one person in front of me, and, the lady didn’t know how to mix a mocha so another staffer had to go through the process with her.

Great room, very spacious Good sized TV , WiFi, and usual amenities like tea and coffee, decent hairdryer. Shared areas downstairs were immaculate, smelt lovely!, and very generous secure car park (£7 per night stay). Gardens all around the hotel were also immaculate Bexley old town is lovely with plenty of choices for having a drink or meal. Hotel breakfast excellent

Heating on (2nd floor) in communal areas ie landings full, you could feel the heat as you walked past the radiators, but 23 degrees outside and windows opened!. Not very energy efficient!. Some glazing units in windows have failed which looked bad as you walked past, and toilet nd shower water pressure wasn’t fabulous.

We went for a 4-day London city break and we discovered this perfect location when it comes to value for money accommodation. Everything was perfect, the staff was very nice and helpful, the room was what we needed for a family of 4 (there was a large bed and a sofa), the room and the hotel was very clean, good wifi, quite good breakfast, there is a big parking place but we didn't need it, the train is at 10 min walk (there is a 30min trip to London Bridge station), and all this for less than a third that we would have paid for any hotel we found in central London (this obviously depends on the time of year you make the reservation, we booked only 3 weeks in advance for this trip). I totally recommend it!

only a minor issue but that didn't bother us so much - the hotel is closed to the roads and you can hear the traffic but it is not a major issue. Still, if available, ask for a room with view to the inside area (odd numbers from what i've seen in our case for the 1st floor)

Handy location, decent size room, comfy bed, soundproofing is good, did not heard people coming or going through the night. Even quiet with window open. Breakfast was nicely laid out, good selection, dinner was good, and a good selection of drinks with a nice seating area.

The hot breakfast food was abit hit or miss on whether it was hot, probably the way it's kept warm in the pots? Air con seemed to be struggling to cool room but no issue as was able to have window open and did not affect our stay.

The staff were very helpful and good at their roles. Ensuring everything was at a high standard. The room was comfortable and clean. Food was really good I had a mixed grill on the first evening and my wife had the lasagne, we both had the fish and chips on the second night. There was no process to indicate to the staff that we had booked inclusive evening meals with the room which caused some confusion as I was presented with the food bill but it was sorted out by the manager. The process needs to be looked at but I expect very few people book their rooms with meals included. However there is limited,if anywhere, locally to eat because of the location of the hotel.

Very strong air freshener being used in the public areas.

Nice, clean room. No noise from street. Good wifi. Breakfast was ok, good coffe.

Room was small (standart room but sofa was used for chind to sleep, so it was just for sleeping, couldn't even sit on the only chair by tiny table). Breakfast could have some changes- same thing every morning (change tomatoes, mushrooms and green beans to pancakes, poridge, french toast or something). Our mistake - this was bit far for visiting London, train station 15 min walk, then 40min to center.

Great size room, comfortable bed. Good food & nice space to sit and have a drink. Very good location for our needs. The hotel is having work done (almost finished by the look of it), it’ll be really nice once all finished. Excellent value for money. If you want to go into London it’s only a 20 minute train from Bexley which makes it a great cheap option rather than staying in London.

Workmen working early outside our window, but it was just bad timing for us as it’ll be finished in a few days by the look of it. The main road is quite noisy but with windows closed you can’t hear it.

Lovely staff, couldn't do enough to help. Friendly and courteous. Dealt with our three requests in advance about our rooms, which helped enhance our stay. All round good value for money! Will stay again

Nothing much to dislike! Think the food prices in the restaurant were a bit steep; and could the pad - to ring the bell to lift the barrier - be lit up at night by the entrance ie be made more visible? I got caught here on arrival, I didn't see it and saw a few people do the same, having to reverse to push the button, as went past it

Lovely room, very clean and well appointed, and it was nice to arrive to find the windows open so it was nice s and cool on a good day. We liked the 'personalised' welcome waiting for us on the TV screen. The bed was comfy and we both slept really well. Breakfast was very good with excellent choice. All the staff were very customer service orientated and we really enjoyed our stay. Would definitely recommend to friends.

Only small things which didn't ruin our stay but worth a mention for future guests: * the room facilities state there is conditioner - there isn't. * There were 2 of us. We stayed 2 nights and returned quite late on our 2nd night to discover that a whole set of towels had been removed from the room so there was only one bath towel for 2 of us - it was discovered only at the time of getting out of the shower so too late to run down to reception to request another towel. Probably just an oversight.

The staff were friendly, helpful and courteous as ever. The evening meal and breakfast were very good. The hotel was as quiet as ever. A pleasant stay.

The toilet did not always flush first time and you could not use the sink because there was no plug for the sink. My wife and I have been staying at this hotel since the 80s, it has always been our first choice. However, I am not in favour of the cashless environment that you have now created. I have no problem with card payments, what I have a problem with is being told that I have no alternative. It is the Kings currency and you have no legal or moral right to stop me using it. For this reason I will consider alternative arrangements on my next visit to London.