Everything was beautiful in all details

Some of the staffs were keep asking us that are we staying with the hotel when we were taking photos. It was awkward. At the pool side the cleaner was quite unpleasant, when it was closing time he just sent us out from the pool. Well if you pay that much for a night at least he should be very gentle and nice. The breakfast was okay.

The history, the renovation, so many staff on hand to help direct you around the place, all very pleasant. Very clean etc. Loved the little history tour, enjoyed the so called spy bar, playing on the intrigue of 007. Fantastic catering service for evening function.

Service was slow at breakfast, although again very pleasant staff, just felt disjointed. The bedroom felt cramped for a premium experience & disappointed with the aspect. Bathroom was excellent, however not value for money.

Raffles at OWO was the best choice I could have made for that trip. Outstanding service and personel that made all of our dreams and wishes come true, which made it an unfortgettable experience for a special occasion. All the little birthday touches, room upgrade, earlier check-in, welcome champagne - we were excited already at the beginning. And then the room itself, being spacious, light, very clean, elegant; the swimming spool and the spa exceeded everything we could have hoped for, absolutely the best we've experienced at a hotel. scrumpcious breakfasts at an extraordinary restaurant, with impeccable service. great, well-equipped evening bar. and one of the most extraordinary elements - the location. we felt luxurious and well-taken care of. absolutely the top spot to stay at while in London.

the only thing we didn't like was the fact that there was an additional service fee for each day of the stay, which we were not aware of and which we could not resign from. and maybe the coffee at breakfast could use some work. apart from that - all great!

Raffles OWO is a good hotel in a beautifully designed historic building. Our room was quite comfortable with numerous convenient features. Service was uneven — sometimes excellent and sometimes wanting.

The staff emphasizes the building’s history but the confusing warren of drafty halls retains the aura of its past as an elaborate government office building. It is near various important sites but is located in a crowded touristy area. Although Raffles seems to strive for excellence, it falls short of great London hotels like Claridges.

The OWO hotel is steeped in amazing history. It has been beautifully and sympathetically transformed into an exceptional hotel. The "Spy Bar" is a must visit. Amazing I have to say the staff at all levels, give this hotel soul, and without that "soul" it would be just another high end hotel. Which it certainly is not. "Bravo" Raffles OWO.

Nothing.

The breakfast buffet was wonderful. It was quality over quantity. The various bread was excellent in a country that is perhaps more known for its white, pre-cut toast bread. The home-made jam was wonderful. I can’t find sufficient adjectives to describe how delightful and beyond over-the-top I found everything.

It isn’t that I didn’t like it, this is more of a comment to help improve a little …: I found that the housekeeping staff didn’t refill the drawer with for example Q-tips and make-up remover pads on a daily basis. I was there for four days. However,, in all fairness, I didn’t mention anything to any member of staff. On an occasion when I did mention something, for example when I first arrived, I found the wardrobe did not provide a section for longer-hanging clothes like trousers and evening dresses. One phone call and housekeeping staff IMMEDIATELY solved the problem for me.

Incredible stay. Very good service from lovely people which made it feel like home from home. Beautiful room and very comfortable beds. Nothing was too much trouble which made for a very relaxing stay with large suitcases and taxis to arrange. The building is beautiful and the attention to maintaining original details was special. There are tours in the morning given by the staff. We left too early for breakfast for a flight but there was tea, coffee and freshly pressed juices available in the lobby area which was thoughtful.

We loved absolutely everything about our stay at Raffles! We will never forget the amazing greeting we received from Benedict, the wonderful service provided by Dean at the hotel main desk and of course the incomparable guidance provided by Raffles sommelier, Heidi.

Everything at Raffles was perfect. No complaints.

It's a beautiful building and the staff are very friendly and attentive. The tour of the building is worth doing if you like a bit of history and want to see some of the suites. The restaurants are lovely and offer set lunch menus, the al carte menu is a bit expensive. The spa and pool area are great too.

The hotel is lovely all the history and architecture. Raffels have done a fantastic restoration. Plenty of staff to serve and help nothing is too much. Room is lovely clean and comfortable love all the toiletries and extra items you might need.

Drinks and cocktails are very nice with great ingredients, but are a bit expensive.