The room on the 7th floor was spacious by London standards with views of the city. Great size and comfortable bed. Good facilities excellent breakfast.

Lifts were slow. But not a major issue

Superb location. Staff were so friendly and helpful. I had booked a Superior twin room, but no twins were available so they upgraded us! Room was beautiful and very clean. Great view over Leicester Square.

While the room upgrade was nice, it did mean that one of us had to sleep on a rollaway bed. It was comfortable enough, but not what I had expected for the price I paid. It was only for one night though, so not the end of the world and is the only criticism I have.

The location was excellent.

There’s a bar at the hotel so it gets loud sometimes specially during the weekends. The rooms are small, if you are looking for spacious rooms, this isn’t the place.

Welcomed was very nice and informative. Specifically asked for twin beds as I was visiting with my cousin, thankfully was given our request thank you. Breakfast we were served by a very lovely kind lady called Adeline, she worked there when I used to visit before all the decor had changed in reception and eating areas. Was on ‘the ball’ with all her tables we had to wait for nothing. Definitely a very personable lady helpful and a joy to be served by. A credit to your company. We had a lovely stay in your hotel and felt very safe thank you.

Just a few small things - Only thing we were surprised at was that we could not get a cup of tea/drink after 11 when we got back from our evening out. Yes we can have a drink in the room but we only like fresh milk not pasteurised. Not very keen on the products in the bathroom very difficult to get soap/gel out of bottles.

The hotel as a whole was amazing, and the location is great. Service was amazing with an additional early evening room clean should you want it. Breakfast was also excellent

We paid for a premium square view room, the room was very tatty and the view was more of TGIs than the square.

The location of the hotel is super. Most convenient for theatres and there are plenty of good restaurants in the vicinity. Our room was spotless and the bed was extremely comfortable, although there was damage to the window pane which was a bit unsightly when the blind was open. The view from our window was fine (London Eye and Big Ben in the distance). A room overlooking Leicester Square would have been nicer but would, not unreasonably, I think, have cost more and may be noisier at night. The choices at breakfast were terrific - full English, meats, cheeses, fruit, yoghurts and pastries etc. The reception staff and waiting staff were all extremely friendly and helpful. Will have no hesitation in booking this hotel again.

Nothing, really!

Staff on reception were excellent, very welcoming and informative.

I asked for a twin room, but was given a double bed, which I had to share with my daughter. The pillows were very very soft and flattened to nothing when leant on them. Room had couple of areas which were in key vision that needed re painting/touch up (room 712), this would have only taken a few minutes to keep on top of. Breakfast was good but a bit cold, there was a person dodging around me while I was getting the hot food, trying to keep the tea light candles alight to warm the food trays, not good! But the food was good quality and tasty.

The hotel is very nice! We travelled as a family, of four, with two teenagers. We had a junior suite , which was very spacious, clean and comfortable. Our bathroom had both, a shower and a bath, with a separate toilet and two sinks, where more than one person could use it at the same time, which was great. There’s changing area, and four very comfortable and clean beds. The staff was also very helpful and nice. Breakfast was also great, with ‘ a la crate’ menu plus such an amazing buffet of cold and hot choices. We really enjoyed it. The location is hard to beat if you’re visiting London for centrally located events. Huge thanks to everyone for making our weekend great!

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Fabulous location in the heart of Leicester Square, so well placed to get to everything we wanted to. Incredibly helpful staff who looked after us ( I was travelling with my 13yo son who is a wheelchair user) and were very accommodating to ensure we had enough space for his chair. Looked after our luggage whilst we shopped too. Room was spotlessly clean, well equipped and we loved the Nespresso machine & full size smeg fridge. Gorgeous toiletries and lots of fluffy towels in the bathroom too.

We stayed at the front of the hotel so as expected, there is considerable noise from the square into the early hours. Found out afterwards that reception have ear plugs on request but these would have been better in the room as I didn’t think to ask!

I would recommend this hotel based solely on location! Most every attraction was near by, easy access to the tube as well as walking distance to soho and Chinatown! We loved that the hotel had free water available to take up the rooms for our convenience. We had a spacious room and considered the rooms fairly quiet considering the location!

My one and only complaint was the water in the shower. It was either scalding or freezing, nothing in between. It took us a while to figure out how to manage the temperature.