Location was superb. Room had window which did face a church yard. Clock rang every hour but only from 8am till 10pm (I think!). All the amenities were good. Hotel felt like a Tardis!

We were at the end of the corridor so it was not too noisy and the guests were considerate however the sound proofing could have been better. Curtains were too long so ended up stepping on them. Not a problem in a bigger room but in central London when space is at premium, and hotel rooms are small, this small detail was a little annoying when trying to get round the bed. Carpet could have been hoovered a little more cleanly. It was clean but could have been a little cleaner. Same with the pad on the phone.

Clean,welcoming. location absolutely perfect from everything we needed including top musicals and transport like tubes,boats or buses.Service was tremendous, chocolates and fruit already in room.Full mini bar very comfortable beds and chair

All good loved everything

The hotel was amazing from start to finish. Our room was ready earlier than expected and the room was lovely. We had complimentary fruit in the room and the receptionist sent up some complimentary drinks and chocolates. They were so kind. My little girl drew them a picture and wrote a thank you note. When we checked out, they let us leave our bags to go explore london and when we returned for them gave us a gift bag of elemis treats and mini prosecco. Overall a fab stay. The heated bathroom floor was great in the cold. The mini bar was well stocked. I think the receptionist was Victoria? Apologies for not remembering but she was the best. Definitely deserves a bonus x

The hotel was a great find. Excellent position for West End shows. Room was lovely, very smart and great facilities. The complimentary fruit bowl was of excellent quality and very thoughtful. Staff were all lovely and helpful. Didn't use Gail's for breakfast but did go in there for coffee and a snack on the afternoon of arrival. The quality was very good but not what I personally would particularly like for to eat for breakfast. We did have a good deal on the room as we booked last minute. Wasn't cheap but was worth the money for such a lovely room and position. Would definitely use again.

Could hear sirens and traffic a bit at night as only had secondary glazing but the West End is a bit noisy at amy time. It did not stop me from sleeping.

The location was impeccable right at heart of Soho, Covent Gardens and Chinatown. The staff were all amazing, helpful and friendly. We loved the extra touch of complimentary drinks and snacks at the door as well as fresh fruit, bottle water, coffee and tea in our room. Despite the small size of the room, it was thoughtfully laid out in an efficient manner to maximize the space. It was a clean, safe, and very beautiful hotel.

The room was definitely a bit cramped for two people with a small double bed that was not the most comfortable. My brother and sister in law who we were travelling with were in the next room at the same price point and had a significantly larger room, so it seems the layout of the rooms is a bit of a lottery.

Super friendly clerks, we even had a special delivery of a chocolate brownie we couldn't handle with our baggage when we first arrived. Loved the Keurig for a.m. coffee. Very comfy beds ( two twins next to each other), nice room darkening drapes, good shower. Gail's next door have super nice staff, too. Great breaky...and lunch. We would recommend this hotel and return in the future.

A bit of art work on the wall would be nice, maybe a calm landscape to take the edge off busy Soho, and more counter space in the bathroom. We'd prefer a plain sink with more counter space, rather than a fancy sink with no space. That was a bit awkward.

We received a complimentry bottle of white wine on ice on arrival which was amazing. The staff were so friendly and helpful. I left behind a pair of straightners and the reception team were so helpful and posted them back to my home address. The hotel room was a triple room, spotlessly clean. The location of the hotel is wonderful, 4 min walk to piccadilly tube station. In the heart of the west end. So convenient if you are travelling to London for a show. May theaters within walking distance.

Location couldn't be much better. Walk across the street and you're in China Town. Go around the corner and "behind" the hotel and you're in SOHO. To the left and right is Leicester Square and Picaddilly. Easy walk to these Underground stations. Shops, restaurants, West End theatres just outside the door. The room was beautiful, modern, and clean. Mini bar, fresh fruit daily, slippers, nicely appointed, comfortable large (actually a King) bed. Room stayed cool. I would definitely recommend this hotel while visiting London.

Elevator is a little slow, which is not really a complaint, but the only slight negative we had during our stay. It took 2 months to complete a change in dates request, which was started within 10 minutes of initial booking. Fianally completed, but a very frustrating experience,

After checking into reception, we were offered a glass of Prosecco, what a lovely welcome! All the staff we met were very courteous and helpful. The room was lovely and spotless. The staff had prepared the room for a special birthday - rose petals, homemade chocolate brownies and Prosecco on arrival in our room - it was such a nice touch as I only expected a birthday balloon! The location of the hotel was fantastic - close to the tour bus stop, across the road from Chinatown, theatres in abundance with so many places to eat and drink. We absolutely loved it and will be back.

The location of our bedroom was facing a side street rather than the main road on Shaftesbury Avenue but it was still rather noisy, however I guess that's the trade off when you want a centrally based hotel.

Location is perfect. Right in the center of everything .Location wise, it was just perfect. So easy to roam around, and get back to the hotel for a break, and then set off again. Shop what you need, drop it off in the hotel, and set off again. Theatres are just next door, if you are into musicals. Cheap food available as it is next to China town. Helps a lot if you don't like using public toilets, which is very limited in London.

Tiny rooms. I am not sure if 2 people would fit in the double room. Would recommend getting the bigger rooms if there are 2 people, esp if you are bringing multiple luggage. Then again, I opted for the smaller double rooms.