Staff were friendly and attentive. I signed up for the membership and am looking forward to future benefits. The location was brilliant, can't fault it. The room was clean and the bed was comfortable.

The size of the room was tricky to navigate. There was no where to store my hand luggage size suitcase. I travelled alone so it wasn't too much of an inconvenience but it would be a real struggle if there were two people staying in a room of that size. The price, although competitive, was a lot for the size of the room for one night. It isn't a room I could relax and decompress in. I was attending an event so I didn't spend too much time there but in another scenario, I'd have found that difficult.

Even though the room was small, it had everything needed for our over night stay. The bonus of the location of the hotel was also fantastic.

Not having any Aircon when temperatures were almost 30 was indeed not the best, in fact it was horrendous...🤣..but after some cold showers and a fan kindly put in the room, it was thankfully for one night only....of course it wasn't the staffs fault and these things happen, staff were very apologetic and kindly gave us a complementary breakfast, which was served by a lovely young man. All staff in the establishment were very kind and helpful, we will indeed use again, directly. Thank you 😁

super convenient you won’t get a better location for the pride

hard bed and the frosted glass is embarrassing for loo time 😂

The location was amazing being close to the theatres, Soho and China Town, but the sound insulation of the room was excellent so the noise outside was not a problem. The staff were helpful and human.

No hanging facilities in our room and, apparently, very minimal facilities in other rooms. We were in London for a wedding and had clothes that could not be creased and need to be hung as soon as possible. We ended up borrowing some hangers from the hotel and hanging suits, jackets and dresses over the shower door which was not ideal and quite inconvenient. Having said that, if I had been in town for reasons that didn't involve smart clothes, this hotel would have been ideal.

Perfect location in walking distance to night life and some of the historical sights like Big Ben and Buckingham Palace (if you like to walk). Rooms are very small but so cozy! We had a great view of the street with all the nightlife. We only stayed one night for an extended layover and it was perfect. Breakfast was included but we had to skip to get to the airport. We had the BEST fish and chips at the restaurant next door, The Cambridge and some yummy pints at Spice of Life, also Nextdoor. We loved our stay and will be back for sure!

Wasn’t an issue for us, but not much bathroom privacy because the bathroom door is frosted glass. If you are a very tall person (which we aren’t) the size of the room we were in could be an issue because the bed was up against the wall on three sides. I thought it was super cozy, kind of like an RV.

Room was small but this was expected for central London. Location was excellent which was the reason for booking this hotel. We didn't get breakfast as we wanted to eat out, but later found out it would have been wiser to get breakfast in the hotel as most places were either closed or had a long wait time.

Some small, inexpensive items would have made the room a lot more comfortable. For example, there was nowhere to put a towel, no drawers, no walk path for the person sleeping on the left (my daughter couldn't go to the loo at night just to not disturb me). A few practical items would have made a huge difference.

Front desk staff could not have been more pleasant or helpful and the location is perfect for sightseeing and going to shows. My only complaint is the tiny size of the room itself……there are no shelves, no place to put anything so it’s necessary to keep everything in the suitcase and getting anything is a pain. The bathroom shower is not angled to drain properly, so water goes everywhere. If you can put up with the truly awful room design, the location and price do make the Soho Z a good deal.

The breakfast buffet is definitely not worth it, particularly in an area with so many much better options.

Location, staff, quality of bed and good use of space.

All good. Perhaps a breakfast tray for reading in bed with a cuppa might be an easy touch

Location excellent! -especially for the west end shows. Surprise Complimentary breakfast and great coffee made to my preference (cappuccino with oat milk) -a great start to the day! Staff very helpful and friendly, whom went out of their way to serve

Air freshener in room super potent! Left it in corridor for the night. Room very compact however was already described as so when booking. Frosted sliding door to shower, toilet and sink not very private...ok if you're staying alone. Noisy area outside...windows not sealed enough to block or at least reduce the noise

We absolutely loved the room, it looked straight at the Cursed Child theatre, and so we loved people watching! The breakfast was lovely and great value as my child ate free. The staff were very polite and helpful when needed. The location was excellent! There were plenty of plug sockets and nice tea and coffee, with actual coffee bags! I appreciate the little things!!! People have complained about the noise but with the window shut it was quiet imo! The AC worked really well too!

The only thing that we couldn’t work was the TV, it was stuck on one channel, but we weren’t there to watch tv anyway!!!