The location is fantastic. The apartment had everything you need.

Checking in was complicated. We walked to the point where the keys were supposed to be, in a safe, but the safe was empty. We headed back to the apartment block and by chance, bumped into someone who could let us in and he said he'd return with our own set. We eventually checked in at 4.45 despite being there at 4pm as arranged

I hadn't received my final email which gave instructions. I had to attend another property to collect keys. All in all that wasn't to bad as only a 5 minute walk away but if I had known in advance then I would have gone directly there. My mum is in a wheelchair so anything to help that experience is always useful to know. The telephone service colleagues were very helpful. I had to make about 5 phone calls. Eventually it was agreed that I would return to Cove St Martin where someone would meet us to hand over the key. The apartment was great and certainly ideal for a few days and 2 people staying. Great sized bedroom, sofa bed in living room was comfortable. Great size bathroom. We did have a balcony which looked out to the back and offices, no view, but was great to be able to open the doors and pop out there. All utilities were available for the kitchen including dishwasher, washing machine, fridge and utensils. Smaller size TV and we didn't have an issue with the wi-fi. Dishtowel, some cleaning materials and starter tea/coffee and milk for arrival. Great towels in the bathroom Excellent location with a few restaurants right below us. We usually stay in Covent Garden as a good base for most places to visit.

One suggestion please from observation. It would be helpful and safer, for those who need it, to have a grab rail when having a shower. Noise from the cupboard in the hall was quite loud. I thought it was the fan in the bathroom to begin with but was some other kind of unit. Not enough to keep me awake but was just present. I had requested a sheet for the sofa bed which wasn't dropped off. I hadn't mentioned in advance that I would be using the sofa bed but would have been good to have this once requested.

Great apartment in excellent condition and very confortable (the bed was excellent). Located in the centre of London. Very detailed instructions to access the keys. Very well equiped to cook . Extremely clean and modern.

Not enough plates and cuttlery for 3 people, one of the shades of the livong room was absent, (difficuult to sleep with the light). I had to pick up and leave the keys in another building, 5mn walk from the apartment. A coffe machine woukd be great.

Location is brilliant.

Everything was perfect.

1. The soap and shampoo dispenser needed refilling I the shower. Too late to inform once you are in the shower. 2. Wifi did not work when we checked in so had to speak to someone the next day. However the response was prompt and another wifi was shared. 3. Left luggage should be offered as a service even if it’s chargeable. Lots of options available outside however it would be a nice add on and convenient if the property offered the same.

I can't really write a review about the property itself, as we were moved to their sister property SACO Holborn (which is also very good) due to a maintenance issue, just before checking in. Everyone was very polite and helpful though, we were upgraded to a two bedroom apartment and offered a 15% discount for the inconvenience. So everything was fine with our stay overall and I would definitely book both properties again!

Well appointed and clean. Great location.

We found the property at Arne Street hard to find at first where the keys were located. We then needed to get a taxi to St Martins due to the amount of luggage we had travelling with an 8 week old baby. Quite a stressful start. A lock box at the property we were staying in would be preferable.

1. Location was central, walking distance to different tube stations with different lines. 2. Food options easily available around the location. 3. Secure entrance using a fob

1. The pick of keys was convenient, but a little distance to walk to. So we had to wait while one of us went to pick up the keys (10-15min walk each way). 2. The toilet could do with more hooks as there is little surface area to rest toiletries, clothes on. 3. Would have appreciated a drying rack as the washer/ dryer wasn't able to dry our clothes sufficiently.

Fantastic location for West End theatres and Covent Garden. Spacious, light, airy and well appointed flat. Large comfortable bed and sofa bed (for one or two small people) Easy communication with hosts. Met promptly to receive keys to apartment.

A small confusion where to collect keys. Initially told Arne Street then property. However instant response from host resolved the situation quickly.

Amazing location. Spacious 3 bed, top floor, apartment with large open plan living/kitchen. Front and rear balconies. The host was an excellent communicator.

Shower water pressure was limited but I guess maybe standard for central London.