Excellent Hotel Location - From moment of arrival to check out excellent attentive and communicative staff

I love the location, and this time the size of my room which was very generous for London. This hotel has much smaller rooms, so I am not sure if I was lucky, or booked something a little different from last time. Breakfast is very good, and worth the money. Staff are always very professional. The key to this hotel is just the location however. You just leave your room, and you're in the middle of beautiful, buzzy London.

The gym is dark, and it smells on the lower ground floor. I would not actually use the gym because of this. The bathroom downstairs also smells. I guess a general issue with sewage, I can see it is clean.

The staff at the reception and the housekeeping staff were very helpful in every aspect. The restaurant section staff were incredible. They worked very professionally and did everything to make our breakfasts extremely comfortable and enjoyable. The room size was ideal and the location was very central.

The negativities I mentioned have absolutely nothing to do with the staff, they tried to do their best despite the lack of opportunities. As others have mentioned, it is a little noisy at night due to the central location. But the main negative thing for us was that unfortunately the baby crib we wanted was just taken down to the room. There was not even a pillow or quilt suitable for baby sizes. Moreover, even though we asked, we learned that it was not available. If there is a crib for babies, they should also have appropriate bedding. Also, since it was old, cold air was coming from the windows. 

Excellent location and the hotel and restaurant staff were friendly, professional and helpful. We were in London for a celebration so I had specific requests for our stay. The guest relations team were very efficient in their email correspondence. Breakfast was varied enough and to a high standard. We were impressed with the hygiene standards of the buffet and the restaurant was inviting. We enjoyed dinner at the hotel too. The bedroom was comfortable and clean.

The pictures on the bedroom walls of the women are a little random and not so much family friendly or relaxing to look at. It’s a minor point and we can’t really fault anything else.

exceptionnal stay, Pratik give us a warming welcome, George is the guy, the one who will give you informations about where to go what to visit, always with a smile and some french words,everything was great, the bed was comfortable ,the room spacious enough for two people, we enjoyed the slippers, the complementary bottle of water and the chocolate bar and the good drink at the restaurant , thanks to the barman.Thank you George and Pratik for your kindness and professionalism.I surely will come back.

The location was perfect. Upon arrival, I was warmly welcomed by Ariela, who went above and beyond to make sure I was settled in comfortably. She was incredibly helpful the next day as well, allowing me to extend my checkout time to accommodate a business meeting I had arranged in the hotel. The room was on the smaller side but perfect—modern, and very comfortable. The best part was the peace and quiet at night; I was able to get a great night's sleep without any noise disturbances. The bathroom was beautifully designed, with everything I needed for a convenient and relaxing stay. I couldn’t have asked for a better experience and would definitely return!

My one and only issue was the lack of signage at the front of the hotel. I arrived when it was dark and I was looking for the usual Radisson Blu sign so I ended up walking past the hotel a few times.

Location was fantastic, and made getting around London easy. The hotel staff were lovely and check in and out was simple. The room had a great bathroom, view and comfy bed. The front desk allowed us to check in early without charge at around midday .

The standard room is very small but a postive is the window opened and the view was great. There were a few issues with the room that let it down, but to be clear we didn't raise them with the staff and given our experience I guess they'd have likley attempted to fix the issues. Large mark on the carpet down the side of the bed and the carpet also required more hoovering. The glass table in the room was chipped alongside the front edge and needed replacing. The hairdryer didn't work.

Clean and comfortable. Beds and rooms very good.

Staff lady checking me in was abrupt but her colleague was much nicer who helped me. Also had to call reception three times to get hairdryer as hair dryer in my room was faulty. Breakfast bought to my room was amazing in fact it was perfect ( full English ) 😊

Location is excellent in a very lively area, walking distance to many areas of interest and close to several tube stations. Upon our arrival there was an issue with our room that was mistakenly given to someone else which left us waiting for one hour, but I want to highlight the amabiilty of the staff to find a solution for us and finally the upgrade to a better room which was appreciated. Availability of complementary water bottles.

The mishap with the room that was not availabe, which did bother us on our arrival day.

Nice ambiance fragrance when you step into the hotel. Staff was helpful. Room was decent size and clean. Toilet amenities were well provided. While there was no mini fridge in the room, the staff offered me a potable small fridge which was handy for my medicine. Location is really good as it walking distance from both Leicester Square and Covent Garden stations., making travel to places very convenient. Food options are superb, spoilt for choice. There is a theater just right across the hotel which offered superb theatre performance.

Room rates is only the higher side but considering the location, the price is on par with the rest of hotels in the vicinity.