Excellent Hotel Location - From moment of arrival to check out excellent attentive and communicative staff

This hotel truly exceeded my expectations. The location couldn’t be better—perfect for a first-time visitor to London. It’s within walking distance of top attractions, world-class shopping, great restaurants, and conveniently close to the Underground, making it easy to explore the city. One of the highlights of our stay was the outstanding service. The staff were warm, welcoming, and went above and beyond to ensure we had everything we needed. A special mention goes to Edward, the head concierge, whose local knowledge and thoughtful recommendations made a huge difference in helping us make the most of our time in the city. His attention to detail and genuine care for guests is truly commendable. Being so close to London’s vibrant theatre district was another major plus—we were able to catch a show with ease, just a short stroll from the hotel. I wholeheartedly recommend this hotel to anyone visiting London. It has everything you need for a comfortable and memorable stay. Without a doubt, this will be my go-to hotel for all future visits.

Front staff and concierge were extremely friendly and helpful. They accommodated our early check in request and kept our bags safe for us while we explored the city. Despite the hustle and bustle outside, the rooms were very quiet. The complimentary flavored water and snacks at reception were also a welcomed treat! They even filled up our refillable water bottles for us - that was excellent!

The closet in the room was hard to access as the coffee machine was in the way. The mirror inside the washroom facing the toilet was not necessary as the vanity mirror was large enough and there was a full length mirror on the other side of the bathroom door. Nobody wants to see themselves doing their business. I think the furniture in the room could be better and more functional. The nightstands were very small and there was no drawer space. Instead of the glass table (which was sloped so things fell off) a small dresser with drawers would be better.

I love the location, and this time the size of my room which was very generous for London. This hotel has much smaller rooms, so I am not sure if I was lucky, or booked something a little different from last time. Breakfast is very good, and worth the money. Staff are always very professional. The key to this hotel is just the location however. You just leave your room, and you're in the middle of beautiful, buzzy London.

The gym is dark, and it smells on the lower ground floor. I would not actually use the gym because of this. The bathroom downstairs also smells. I guess a general issue with sewage, I can see it is clean.

We loved the location, and that it had two entries, including a back exit and entry. The lounge area on the ground level was very tastefully designed and comfortable. The rooms were cleaned on time, and the staff were very helpful and friendly. We also loved the bathroom size, and the toiletries provided and the towel warmer. And how spacious the mini bar area was, so that we could keep some of our own food too. And there was an iron and ironing board in the room too.

Room did not have much of a view.

The staff at the reception and the housekeeping staff were very helpful in every aspect. The restaurant section staff were incredible. They worked very professionally and did everything to make our breakfasts extremely comfortable and enjoyable. The room size was ideal and the location was very central.

The negativities I mentioned have absolutely nothing to do with the staff, they tried to do their best despite the lack of opportunities. As others have mentioned, it is a little noisy at night due to the central location. But the main negative thing for us was that unfortunately the baby crib we wanted was just taken down to the room. There was not even a pillow or quilt suitable for baby sizes. Moreover, even though we asked, we learned that it was not available. If there is a crib for babies, they should also have appropriate bedding. Also, since it was old, cold air was coming from the windows. 

Excellent location and the hotel and restaurant staff were friendly, professional and helpful. We were in London for a celebration so I had specific requests for our stay. The guest relations team were very efficient in their email correspondence. Breakfast was varied enough and to a high standard. We were impressed with the hygiene standards of the buffet and the restaurant was inviting. We enjoyed dinner at the hotel too. The bedroom was comfortable and clean.

The pictures on the bedroom walls of the women are a little random and not so much family friendly or relaxing to look at. It’s a minor point and we can’t really fault anything else.

exceptionnal stay, Pratik give us a warming welcome, George is the guy, the one who will give you informations about where to go what to visit, always with a smile and some french words,everything was great, the bed was comfortable ,the room spacious enough for two people, we enjoyed the slippers, the complementary bottle of water and the chocolate bar and the good drink at the restaurant , thanks to the barman.Thank you George and Pratik for your kindness and professionalism.I surely will come back.

The location was perfect. Upon arrival, I was warmly welcomed by Ariela, who went above and beyond to make sure I was settled in comfortably. She was incredibly helpful the next day as well, allowing me to extend my checkout time to accommodate a business meeting I had arranged in the hotel. The room was on the smaller side but perfect—modern, and very comfortable. The best part was the peace and quiet at night; I was able to get a great night's sleep without any noise disturbances. The bathroom was beautifully designed, with everything I needed for a convenient and relaxing stay. I couldn’t have asked for a better experience and would definitely return!

My one and only issue was the lack of signage at the front of the hotel. I arrived when it was dark and I was looking for the usual Radisson Blu sign so I ended up walking past the hotel a few times.

Location was fantastic, and made getting around London easy. The hotel staff were lovely and check in and out was simple. The room had a great bathroom, view and comfy bed. The front desk allowed us to check in early without charge at around midday .

The standard room is very small but a postive is the window opened and the view was great. There were a few issues with the room that let it down, but to be clear we didn't raise them with the staff and given our experience I guess they'd have likley attempted to fix the issues. Large mark on the carpet down the side of the bed and the carpet also required more hoovering. The glass table in the room was chipped alongside the front edge and needed replacing. The hairdryer didn't work.