The location is wonderful except that it is on a pedestrian only area and it was difficult to find at first and we had to walk around with our luggage, trying to find it.

The fact that the website doesn't mention it is on a pedestrian only area so our Uber couldn't drop us off at the front door and we had to make our way through crowds with our luggage.

Excellent location and great price considering. Comfortable bed and friendly staff. Two tiny points to consider but it wouldn't stop me staying again

Couldn't spot anywhere to hang clothing, in particular just a coat hook. It had been raining so we needed to hang our coats to dry, the only place to do so was above the desk. This meant the kettle etc was getting wet from the drips. Not the end of the world and would have been fine if not for the rain. Also the shower is built into a wall where the ceiling dips, this prevented the door from opening fully. It was a bit of a squeeze to get in.

Location was great and even though we were at Leicester Square, there was no noise and we had a great nights sleep. Room was perfectly set up, bathroom was great, service was excellent. Clean, friendly, informal but professional - all in all, for a central London stay, in such an iconic location, really, really good...

Frankly, happy with what we got. Will stay there again...

The beds are very comfortable, the hotel is quite 👍 BUT

You can access to your room only at 3pm or it’s 50£ extra!!! They charged to keep your luggage 15£ per bag!!! They are trying to get more money from any service that is supposed to be free and that’s why I will not come back.

The location ,

You had to pay 15 pounds per bag to leave it stored on the day of check in or check out , I’ve never come across this before

99% of things were amazing, great location and staff and clean rooms

Sink gets clogged a bit to fast. Everything else was exceptional.

The location is phenomenal. We often stay in Soho and decided to try a new location. Leister Square is in the middle of everything which was great. Also nice if you're seeing any shows because you can walk to many of the West End Theaters. The room was very clean, nice beds, and plenty of space. The room is big compared to many other downtown London hotels we've been to.

Some of the staff was nice enough but others were not. On check in the staff member informed us that although our room was ready we were not allowed to go into it until check in time unless we pay for early check in. I have never experienced this before. The fee is usually if the hotel has to do additional work to accommodate an early check in. They chose to have our room ready early (we're talking a few hours not 6 am), informed us of this, and then had the audacity to ask us to pay to use it right away. Not the kind of interaction I expect at this level of hotel.

A lovely hotel, very comfort and clean room, and the price is amazing for what you get. The best of our stay is the location, above the chinatown, very close to the SoHo. all the big attraction like the Big Ben and London Eye is in walking area. In the middle of all the night life, like theaters cinemas and bars. (Also there was a premier to Marvels movie just below our room so we watched from the room that was amazing). The room is sealed and quiet (a double window), and the facilities made to our expectations. There is a lot of underground stations near the hotel so you can reach fast to everywhere in the city. There was very good attitude, we came Earlier to the hotel, and they made to get us a room immediately. I will definitely come back!

The breakfast is little expensive, We preferred to eat outside, but we came prepared for this. Anyway the breakfast looks good and satisfying.

Very central and near the underground station.

The WiFi is down ☹️☹️☹️

Dear Customer Service Team, I hope this message finds you well. I would like to express my sincere gratitude for the wonderful experience I had during my stay at your hotel. My stay was extremely comfortable, and I truly appreciated the warm welcome and professional service from the entire team, especially Mr. Hisham, whose kindness and professionalism were truly commendable. Without a doubt, I will choose your hotel again on my next visit to London, and I will highly recommend it to all my friends. Thank you very much for your outstanding hospitality and excellent service. Best regards,

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