The location was the reason I initially booked the hotel and it proved to be exactly what I was looking for. The hotel is very centrally located and it was a five-minute walk to either the tube or to Trafalgar Square to grab a hop on/hop off tourist bus. Also, it was a short walk to restaurants of all price points, cafes, shopping, and tourist attractions. By American standards, the rooms are small. BUT, you cannot beat the location for the price! I am a single woman in her 50s and I travel solo a LOT internationally. I felt very safe in this hotel. I also must rave about the staff! The staff at the hotel were exemplary. They were friendly, helpful, and knowledgeable about the area. I am severely allergic to feathers and they had no problem substituting to polyfoam pillows. Additionally, I stayed at the hotel at the beginning of my trip and then at the end of my trip. I had to take a short business trip between the two weekends I stayed at the hotel. When I came back for the second half of my trip, they knew I was coming and were able to get me checked in a little earlier. Which I was SO grateful for! Another thing that was super helpful was that there was a USB and a USB-C port next to the bed. Really helpful for keeping my phone and other electronics charged. I would stay here again, and I would tell my friends and family to stay here, too. :-)

By American standards, the rooms are TINY, so Americans, be prepared for that. BUT, they aren't that much smaller than hotel rooms that I've had in New York or San Francisco. This is picky, but I wish there were tissues in the rooms, lol. I needed one a couple of times for my makeup.

Perfect location, we went to see the phantom of the opera and it was literally around the corner. Lovely, clean hotel, with all amenities such as coffee making facilities in the room, en-suite, and free view tv. We didn’t have a window in our room, but I would pick that room again, it was so cosy. Made our birthday/wedding anniversary perfect. The cafe was open 24/7 and also served a beautiful continental breakfast the next morning. Staff were certainly friendly and polite. Very pleasant stay and would highly recommend. Thank you

Such a long walk from the theatre to the hotel 🤣 No honestly, there was nothing to not like…apart from our stay felt too short-cannot wait to come again

The location was amazing, close to the tube and the various bus lines. From Piccadilly/around that area, food and shopping is accessible too. Staff at the Z Hotel are available 24/7 and were attentive to our every need. We got upgraded to a room with a window (with a poor view, but we’ll take it!) after the aircon in our previous room (on the basement floor (5) wasn’t working. This switch happened efficiently, so no complaints there!

The rooms are VERY cramped. Beyond what you’d picture from photos. The beds are comfy and the sheets are clean, but there’s hardly room enough to walk around or set down any luggage. The shower is very small as well. The toilets are not great and could use better plumbing, as it consistently took multiple flushes to get it to work.

A wonderful location with plenty to do. I stayed the the London Marathon weekend so it was extremely busy. Staff were fantastic, looking after our suitcases while we went to the ExCel centre on the Saturday morning before we checked in, and they also put them away for us while we ran the marathon. The gentleman behind the bar gave us a free cup of tea on our arrival which was a nice touch. Overall I would happily stay here again, only next time I'd have to pay more for a better room.

My room was classed as inside so it had no windows. This still cost me a fortune, and the air-conditioning was a little disappointing.

Rooms are small but they are designed very well! Room size is clearly told in booking information. The location is awesome. It is very very central but in a quiet small street with no crowds or noicy traffic at night. Brilliant. Shower was working well and so was the air conditioner unit (although some times made a bit weird noices). We had tv and wall straight at the foot of the bed and I really liked it. Seems that they have some other layouts too. The room was very clean when we arrived. I loved the pillow and I wish I had one at home - on the other hand my spouse didn't like those so perhaps they are not perfect for everyone. Our room in 3rd floor had a window facing to the street but there was not annoying street noice. Of course you can hear something but it didn't bother my sleeping like it has in some places with worse windows. It was nice to see out from a higher floor. We had breakfast one morning and it was very good for the price. I also liked the fact you could get food from the hotel in the evenings, we didn't try it though. The staff in the breakfast room were very professional.

I would have preferred the sheets would have been changed and floors sweeped on cleaning day. On the other hand - I don't do it at home every other day either. But it is a part of hotel luxury. And I wonder what would have happened if we were there for... two weeks for example.

The hotel was very well located in Piccadilly, with lots of shops nearby. The street was very quiet despite its location which could be said to be busy. The room was very clean. The staff were super pleasant and helpful, the possibility of leaving your luggage on arrival before the time and on the last day before your departure and enjoying the city without suitcases is great, as for the value for money nothing to say.I recommend this hotel!

There's nothing I didn't like, except perhaps the shower in the sense that it's transparent, so if you're a couple, there's no problem, but when you're with your family, the transparent shower directly in the bedroom can be a bit disturbing, unless you're not at all prudish. That's really the only thing I have to say on that point.

Location is good and the room also, very minimalistic. Clean and Comfy. There is tea and coffee available in the room, also soaps and towels. There is no window in the room, but that is not an issue when you spend the whole day in the city. Internet was also good and fast (I worked from the room).

Breakfast is not bad, but the guys working in the breakfast area are super busy, and it can be a little bit annoying when you ask for a coffee and need to wait 15 min. The breakfast room is quite small for a big flux of people. A bit stressful environment.

This hotel is in a brilliant location and is incredibly good value for money for a hotel in central London. We were upgraded to a room with a window, which was very good. The room had air conditioning and was very peaceful considering it is in one of the busiest parts of the city. The breakfast was very good value for money. The bedding was fresh and clean, the bed and pillows were comfortable and the room was well equipped - tea, coffee, USB charging point etc

The room is fairly spares but you would expect this for a hotel at the budget end of the range.

The location was great, the beds comfortable, the facilities fine. The staff at entry was also very helpful. All in all, we would stay here again.

It was a bit expensive for the fact that breakfast was not included, and what they then served for the price they charged was disappointing. I recommend not getting breakfast here, but going to a nice café somewhere. Also, some jewellery of mine went lost in our room and I couldn't find it even after looking everywhere... I do hope it was not stolen. I didn't press the matter because it was not very valuable, but still might be important for potential guests to know.

Good location made getting around easy. The room was "compact" but the space is used well. The room, and hotel in general, were clean and welcoming. Great value for money, for the price i paid in London i expected something terrible, this hotel far exceed my expectations for the price. Had an issue with the AC unit on the second day, but this was already being seen to when i reported it to staff and was resolved when i returned later in the day. Highly recommended.

All are minor issues and some unique to me: The room was a little hot, AC unit helped but no openable window. Sound of water pipes and other rooms AC units could be heard from my room, but not loud.