The staff at the reception has been extremely welcoming and helpful. The houskeeping staff in the hallway has been friendly and smiling anytime. We did not eat breakfast on site but have been to the cheese and wine thingy which was pleasant.

I think the beds were comfy but a little small. Maybe you could find an option to have 2 separate beds instead of one queen in every single room. We were assigned an handycap accessible room, which was fine but even there was no extra bed available. I believe it would just make sense in a room that typically serves a purpose.

Neat and modern, liked the hard floors. Elevator present. Area nice with plenty of shops and restaurants but pubs next door crowd the sidewalks at night and forces pedestrians into the street and traffic. Noise wasn’t bad on the fourth floor- occasional sirens at night. Area felt safe and there was a police station across the street. Proximity to underground station very good- about a 5-6 min walk but with some mild slopes (Covent Square, Leicester Square, Embarkment)- can take the underground straight to Heathrow Airport or Charing Cross station/Eurostar/St Pancras. WiFi fast and reliable. Space very small which made it uncomfortable to work, eat and change, with no table, but that was expected with booking. I saw some people in the small ground floor lobby working on laptops there. Some painted surfaces like the top of the bed did not look very clean- corners with dust and mug stains on surface. Some stains on duvet when arriving, which is how I knew at least the top sheets are not changed during a multi-day stay. Rooms cleaned and filtered water bottle refilled every two days. Body wash and soap provided but no shampoo or conditioner. The hair dryer was strong. No closet but hooks provided by the door. I had trouble waking up in the morning as the room stayed dark even after sunrise. Overall, it was a good stay, but I think I’ll splurge on a bigger room next time.

The location is perfect for solo travelers especially as a woman. There is a police station near and its a 5min walk to a lot of shops. I was able to walk anywhere. For the tower bridge and other sights the underground is only a few minutes away. The staff was really nice and helped me with all of my questions. My room was clean and after one night it got cleaned again. You can also watch TV and in general the facilities for that price are really good.

The room is smal but for me that was no problem. You can also hear others good but that also didnt disturb me a lot cause i expected it.

Superb location- a short walking distance from major attractions in the centre of London. A pleasant neighborhood, full of useful facilities- caffes, restaurants, Tesco, close to 2 subway stations. A wonderful staff- polite, helpful and very efficient. The check in and check out were quick and easy. The rooms were very clean and neat, very small but we'll equiped, a good water pressure in the bathroom and enough warm and hot water. We really enjoyed our stay and we'll definitely come back to stay here if we're in London again.

The room is really small, but it was known ahead. Takes a bit getting used to, but it was not a problem. Also a glass bathroom is not suitable for parent and child of different genders, but are totally fine for a couple or a parent and a kid of same gender, as we were

AMAZING location, super close to plenty of theatres, lovely restaurants, and the tube. Staff were extremely helpful and the rooms were very efficiently designed to fit all you needed into quite a small space (do note that when I say small, I do mean that... If you are staying with another person, make sure you are VERY comfortable with them, because only glass seperates you from the bathroom and the beds are against the wall on 3/4 sides). Also, shout-out to the on-site kitchen, I had a toastie and tea from them one evening and it was delicious and extraordinarily reasonably priced for a central London hotel.

Rooms seemed to collect dust at a very fast rate (had bed sheets changed once and they were dusty when we returned in the afternoon). Due to an unfortunate incident regarding a dropped phone, I did discover that underneath the beds are not cleaned terribly often, but I imagine (and hope) most guests won't have cause to consider this.

The staff was superb. Very helpful and kind. They all seemed to enjoy their work and appreciated their co-workers. So much so, I fancied working there. The breakfast and wine/cheese evenings were very enjoyable and high quality. The room itself was small (I knew that when booking), but was very efficient and clean with a very comfortable bed and modern tech conveniences. As a young woman staying alone for the week, I never felt threatened or unsafe. The local police station was across the street. I appreciated the free bottles of tap water that were available on-demand. If you're a tourist, the location can't be beat. Despite the lively street outside, the room interior was quiet and peaceful. Perfect respite after a long day of sightseeing.

The minimal storage space in the room is something to overcome. There are a few hangers and hooks to hang-up a handful of clothes, but no drawers whatsoever. If you're okay with using your suitcase as clothes storage, and don't have delicate clothing to hang up, it's fine. The bathroom did have ample storage for toiletries and such, though. There is no car parking available in the vicinity, but I don't expect that's an issue for most visitors.

The property was easy to locate and was in a great central location to the theatre district, Covent Garden, Leicester Square etc. the rooms were filled with every thing needed for an essential stay. I would say perfect for solo travellers or couples who only require to sleep in the room. People with larger parties may struggle with the size of the rooms. Rooms came with towels, toiletries, a hairdryer, kettle, tea, coffee, hot chocolate, milk, the bed was so comfortable and the room was soundproof for the most part. Breakfast was lovely and well priced. There’s a selection of snacks and hot food available throughout the day also.

It was a quite a small breakfast area and at times did get very busy, maybe think about more seating?

Bathroom placement was strange. The toilet was directly facing the bed, and while it was a good laugh it's not ideal.

Front of house staff were amazingly friendly and helpful, the staff at breakfast were the same, they couldn't do enough for you and always had a smile. We arrived early but they took our luggage and by the time we checked in they had already taken our bags to our room. We had a queen room with no window, and it was spotless inside... small, but for 1 night was perfect. Facilities in the room were very good for water tea and coffee and for shower etc. Breakfast was delicious, no full english but the flatbread with cheese and tomato was lovely. Breakfast was unlimited, with a good choice of food. Location was amazing. Central for leicester square, covent garden, trafalgar square etc. We walked to all main sightseeing sites easily. Best nights sleep ever the beds are so comfortable and it was quite.

Nothing negative i can say.

I loved that it’s so close to everything and easy to find. The accessible rooms are amazing, I loved that there’s oat milk sachets in the room for coffee!! The staff were incredible, so accommodating and happy to help, thank you to the lovely lady that gave me extra baby pickles with my lunch…I was craving them so much! I love the membership and how easy it is to sign up, the food is exceptional also!! And fantastic value for money throughout!! This has been the best hotel I’ve stayed at and im looking to coming back. Thank you everyone!! 🤩

There really isn’t anything, if I’m being picky maybe add a few extra sachets of oat milk to the rooms, sometimes you need more than 1 in a drink ☺️