Location was excellent. A taxi service was provided on call - 90 pounds to Heathrow. Water was available for free from dispensing machine. Staff very cordial. A members lounge was a great asset to sit and relax in peace - though no immediate access to nearby toilet.

Could do with some vending machines.. Breakfast too expensive - besides there are no options available if you do not need a buffet breakfast. Restaurant experience not too pleasant - seating with no back, and noice level too high. On a chilly night seating by the open door was another discomfort that could have been avoided.

The location is fantastic, the building / lobby is impressive, the hotel is spotlessly clean and the staff are lovely. We particularly loved the availability of complementary water, tea and coffee, 24 hours per day.

The bathroom was small and decor a bit dated, in need of modernisation. Would have preferred a shower screen / cubicle instead of just a curtain. Also, we had a superior room for 3 adults sharing. The third adult was on a large sofa bed but the position of this meant they could not see the television- the layout of the room could maybe be changed, to accommodate a third person better.

Staff is helpful, kind and Professional. I gave this hotel a higher rating because of the staff at the front desk, the restaurant/bar and housekeeping.

The property itself is lovely but the rooms are in serious need of an update. Very 80s and extremely small. Need some fresh air or windows that you can open.

Room was very spacious and quiet (which was surprising given the busy area). There was a washing machine and dryer that we were able to use which was very handy! It was also very handy having little touches like the filtered water and reusable bottles in the hallway. Was also really nice being able to go and get a tea or coffee from the lounge at any time.

Room only cleaned every 3 days unless you requested it. This meant that we ran out of some of the supplies like shower gel but the front counter was helpful when we did. Would be good to have fresh towels and toiletries each day even if the sheets aren't changed.

Bed was great.

Coffee in the room was terrible and down the machine downstairs was broken. They would not let us get a coffiee from their dining room unless we went in to eat. Worst staff ever checking in to a "grand" hotel. She tried to say we did not have a room even though we had confirnation number. It had been booked more than a month before. When she did find it, she tried to say our card declined but then agreed it did not and it was their system. Tap in Bathroom shower made a loud tapping sound constantly. Just so you know we don't usually complain but really felt this hotel was not what they say their ratings are.

Location is wonderful. Room is not big though I found it comfy. I didn't need to stay in the room during the day, was coming to sleep only, spent the whole day at business event. There is a lounge room in the hotel - this is great place where you can work and have coffe or tea (cost included in the rate). I called it "Cigar Room", but smoking is not allowed (which is good). I was given charge adapter at fromt desk for my European electrical devices. Returned on my check out. Very helpful. They charge 100 GBP deposit at check in. I received it back at my account the next day after check out.

It would be really good if you provide a shoespoon in the rooms.

I can’t say enough about how much I enjoyed my stay. The hotel is a stately Victorian building located in the heart of Trafalgar Square. The rooms are much larger than I expected for a London hotel. That’s not to say they were huge , no London hotel has large rooms unless you chose a suite and even then it all depends on your expectations. The staff were everything you’d hope for in old world charm..in other words customer service is alive & well here. They also offer a very large living room / library area for guests only proving a 24 hour coffee/ tea/ hot chocolate/ lattes with high tech machine . We had several different family members staying , it provided a place for us to gather either after our day of adventures or for making future plans. I found the rooms to be all I needed, powerful showers, comfortable bedding , plenty of outlets, kettle with coffee & tea supplies. Each floor has ice & purified water machines . They also offered free use of a washer & dryer which came in very handy on several occasions. When my plans take me back to London this will be the first place I look for accommodations.

The location of the hotel was excellent , near tube and all attractions. The staff was nice no lobby, but nice room with tea and hot drinks. each floor you can take a bottle and fill with water.

The room without any view, 2 small windows and very high so you can see nothing. They don't clean or tidy the room, only the third day of stay or if you ask... They room is not including safe and not a mirror (only at bath). The flood of the room was creaking.

The site is just a few steps from Trafalgar Square making it perfect spot for sightseeing oriented trips. The personel is very welcoming and helpful, I did not have any negative interactions with them. My package included the breakfasts and I recommend this option to everyone as they are amazing. I could choose between continental or full english and since it's London I took the latter option. Everything was fresh and scrammbled eggs were made from real eggs, not powder as it often happens. In general I am very happy that I went a little over my budget and chose this hotel.

The building is not new obviously. It is well maintaned but my room had some signs of old age. Squeky floors or light switch shorting a little. However it's nothing that would preventing me from staying there again.

The hotel couldn’t be any more central to where all the action takes place, on the doorstep of Trafalgar Square so all attractions and busy nightlife are within easy walking distance. The hotel is very grand and traditional with lots of marble and beautiful architecture. Room was a good size and looked out onto the streets. Bed was very comfortable. Staff were incredibly friendly and helpful especially Lima who went above and beyond to make our stay comfortable can highly recommend.

The hotel only service rooms every other day which I found unusual in fairness they did replenish used towels on request but I missed not coming back to a made bed and clean bathroom