Great kids and adult pool areas. Lovely room layout, comfortable and amazing room view. Nice beach area. Nice desserts.

Unfriendly/rude staff at the bars & concierge in particular. I noticed they brightened up and "performed and pandered" when white guests spoke to them in stark contrast to how they then addressed black guests who got rude, rushed and sour faced interactions. Limited options on places to eat unless you booked. Only one buffet restaurant was open during our stay the rest were booking only. Overcooked & under seasoned all red meat & overly sweet drinks. One bag of standard sized Crisps given in the room daily for 3 people to share seemed weird. Not many snack options outside of meals times aside from the jerk hut.

It was a very good place to go. The area is beautiful.

The only thing we didn’t like was trying to be forced to get a spa and to listen to the time share information. They wouldn’t take No for answer. The more we said no thank you. The more they pushed

We were so impressed with the food at this hotel. The main buffet is all you need! The food was always fresh and plentiful. So tasty compared to other all inclusives we've been to in both Jamaica and Mexico! We also have to mention the amazing staff. We were there through Hurricane Beryl! The staff took care of us every step of the way and kept us safe and confident that we would be safe. A lot of staff chose to work instead of being with their own families to help make sure we had an amazing vacation in spite of the storm.

The check-in process was a little bit strange but we also felt that it was because we arrived earlier than we thought we would.

We liked everything about the resort. From check-in to check-out we were treated so well. The entire staff (from groundskeepers, to shuttle drivers, to waiters, to bartenders, etc...) were so kind. The room was immaculate: spotless on arrival, beautiful views, cleaned and restocked daily. The grounds were so well maintained and the landscaping was beyond impressive. The food was honestly unbelievably good. I expected cruise ship level food, but this was honestly 5-star restaurant worthy food. Bartenders were all so nice (and generous with the pours). No complaints at all really.

If I really need to come up with something I didn't like, it would just be that there is some sort of cricket or bug down there that is SO loud and high pitched! Kept me up on my first night or two. I'd suggest bringing earplugs if you don't plan on getting trashed enough to pass out every night lol

All the staff, even the gardeners, were extremely friendly. They were generally professional, competent and efficient. This was an excellent hotel with rooms which were clean, well appointed and comfortable. This is was a big resort hotel with many restaurants, swimming pools, sun lounging area and other facilities. Some restaurants ware boisterous and noisy whilst others were quieter. The standard of the food was based on mass catering. It was variable.

There was something for everyone. If one restaurant was too noisy there were other more secluded eating places.

Overall vacation was great. Fun New Years party. Always an easy place to find a drink or food whenever you wanted. Teppanyaki worth doing even if you can only get in at lunch time - go hungry! Snorkelling was awesome. Lots of staff that were happy to chat with us and remembered us through the week. Make sure to spend some time on the beaches and not just by the pool!

We didn't realize that we should book dinners for the week immediately upon arrival and had a bit of a miscommunication about when we could book (the app wasn't working). But they did their best to help us out so we left happy.

Lovely grounds and beautiful views everywhere. Atmosphere and evening entertainment was really good also. Comfy bed.

Shower gel wasn't topped up and ran out before our 3night stay ended. Food was disappointing in the buffet some items under seasoned and overcooked such as the burgers or the extreme over salty mackerel. Staff at the bars were extremely rude and concierge seemed to begrudgingly help with luggage when there are no lifts. And also flippantly labelled our luggage resulting in misplacing some of our bags when we needed to leave.

I like the property and the staff was so friendly and the good was nice

The variation of restaurants and buffets were amazing. Most of the staff were extremely accommodating and pleasant and worked very hard. I really do hope they are properly compensated because they are the glue that holds the facility together.

The bed was very uncomfortable and squeaky. Also, on our first day, the room was not cleaned to standard. We had a housekeeper named Sandria who made sure that our room was cleaned every day after that, and I really do appreciate her being able to make our stay a little better.

The decor, most of the facilities, staff who were attentive and helpful, the large pool, access to adult pools, size of hotel room, secluded beach areas, jerk pork hut, access to alcoholic beverages throughout the day.

It must play Jamaican music predominantly throughout the day. Please don't try to appeal to international travellers, if they don't like Jamaican music they shouldn't travel to this resort! And more authentic Jamaican food at the buffet. Including curried chicken at lunch and dinner please! Again this is a JAMAICAN resort.