Good service, large rooms, good quality meals, complimentary items, pick-up service to and from gero station. Even toiletries were of very good quality.

2 beds provided, each was slightly too small for 2 people to sleep in, rather better to have just a queen size or king size bed instead.

• Room : was VERY wide, long entrance, 2 toilets, a wide room with a dining table, TV and massage chair (also did not use both), small kitchen with drinks in fridge, one large tatami room, spacious bedroom with two double beds. You also have triple mirrors in multiple places and almost all the windows have insect net, window and wooden covers. • Onsen : Two private onsen baths large enough to fit at least 2, maybe 3 people. The temperature is perfect! (Very warm but not to the point where you feel like burning when you get in. The onsen inside is next to the shower, and rhe one outside has a very nice view on the town and the mountains. • Food : Dinner was Kaiseki (traditionnal japanese way of serving the food in courses in the room) and lasted about two hours with many different things ; seafood, meat, vegetables, soup, etc. If you're vegetarian or dislike seafood (there's quite a lot), I'd say fhere's still enough of other things to surely fill your stomach. For breakfast, see the picture (includes everything). • Service : Amazing, very polite and help you with whatever they can.

The price is however to take into account when booking this place. I'd obviously not come here when travelling alone but is sure a great place to stay for either a honeymoon or with friends/family if you have the budget for it.

Love the service , staff come out to help us with luggage, explained the room facilities, the yukata wearing, the property facilities and onsens. The room was exceptional, it came with a massage chair , private in room onsens (indoor and outdoor) , two comfy beds and two tatamis for our family of 4 , breakfast and dinner was great too! Delicious and great service! Appreciate the relaxing stay in Suihoen! Highly reccomend ! Is the best ryokan stay I have ever stayed in JP so far! Oh and it came w free alcohol and drinks in room fridge , coffee and tea too !

Nothing! Is perfect get away stay

We had a great one night stay in their deluxe suite. When we arrived after being picked up from the train station, we were given a nice tour of the hotel and room. The room was wonderful, with a beautiful view of the mountains from the outdoor bath. The room was well appointed, had plenty of space, and had very comfortable beds. We were served both dinner and breakfast. Both meals were delicious with the multi-course dinner being the highlight. As expected, not all of the staff spoke English, but the staff that did were very wonderful. Our stay here was short, so we were not able to take advantage of all the amenities such as the restaurant and public onsen; however, the room and staff were great and I would highly recommend a stay here. Upon leaving, we were escorted to the provided transportation by the owner. She performed saikeirei as we left.

We had an amazing stay. Our room was beautiful, clean, and well appointed. The staff were so friendly and accommodating to our English speaking. The food was incredible and authentic, we were stuffed! We felt very spoiled by this hotel, we stayed here during our honeymoon and they presented us with a gift and even took a commemorative photo which is now hanging in our house. We loved our stay here so much and hope to return some day.

Nothing to dislike!

Absolutely beautiful accomodation, modern, spacious, so clean. Food was exquisite. Staff were so friendly and helpful. We had a great experience (our favourite accomodation in Japan, and wish we stayed two nights instead of one!). Room was beautiful with two private onsens where you can adjust the heat! We definetly will stay here again on our next trip! Thank you!

I like everything, including the host, staff members, the room and facilities, meals with personalised menu, the onsen and the beautiful scenery. The hotel is located just opposite to the Ideyu Morning Market and a few minutes walk from the Gero Onsen Gassho-mura, a cultural heritage that shouldn't be missed if travelling to Gero.

Can't think of anything that I didn't like.

Dinner was very yummy & of good quality. It's one of the best meals on our trip. Staff very friendly and personable. It's about 10min walk to town centre but we like the quieter environment and the fact that the ryokan is clean and modern looking compared to the town centre which has many hotels but look rather old.

Nothing

Beautiful little Japanese style hotel in Gero. The facilities are exceptionally nice, as well as the food and the staff. We booked thr room with a hot spring bath inside. The room was very spacious and the bathroom really beautiful and perfect for relaxing. There is also a separate bath on the roof for all guests (men and women separate) with a nice view of the valley and Gero. The food was so good and the staff were all so very helpful and friendly. I've seldomly had such a good service and overall experience.

the room was fantastic and the private onsen in the room was a lovely treat. the staff who serviced us, he was the best. so attentive n speaks decent English and went out of his way to make us comfortable

for the price we paid, could expect a prettier indoor n outdoor onsen. not that it wasn’t pretty - was still good. but not wow. Also would expect staff more equipped with English. there was confusion at check in as when we booked, we were supposed to have meals in room like traditional ryokan. but they only told us we were to be served in restaurant but couldn’t manage to explain why due to limited English. but kudos to them, they still accommodated our request