Good location - walking distance to restaurants, ropeway station and pirate ship port. 10 mins drive to owankudani, 15 mins drive to Hakone Shrine, beautiful mountain roads and lake view. Property is spacious, fully equipped with air conditioners, heater, bathroom ceiling dryer (my personal favourite), shower, bathtub, washing machine (even with hangers, detergent and softener), stove, fridge and oven/microwave oven, as well as parking space. Staff was very responsive to my message (broken kettle) and arranged a replacement delivered next morning.

Inconsiderate neighbours - not really the property’s fault. Walls are definitely thin, which is actually very common in Japan. We had the whole two floors to ourselves, but the sound/noise from next doors can be clearly heard. First two nights were fine, neighbours were quite mindful of the thin walls and stop making loud noise after 10pm. However, on our last night of stay, there were a bunch of guys moved into next door and partying (shouting/screaming) till 2am… Staff replied my complaints messages at midnight, very responsive. However, they actually have no way to improve/stop the situation. So immediate help is not really available.

the location is right at the bus stop so it's just few seconds walking. and there is netflix and good wifi! the room is spacious, quite, surrounded by a kind of forest (?) so it's pretty nice. and the host also give everything that we need include detergent, and such. and if you bring kids, there is also kid's simple toys provided by the host! netflix also available~

everything is so great, 99% clean, 1% is there is a..(i guess blood) stain on the bed.. but overall it's really clean! the location is also near many restaurant but unfortunately, the business hour of the restaurants are very short, many of them just open for lunch hour. i suggest to check their business hour. Also, there is just 1 self service "convenience store" that is not really packed. as far as i know, there is just 1 restaurant that open for dinner, so if you get hungry at night and don't have food, you'll be starving.

It comes with a loft that you can sleep if you know how to deal with the futon. It is unfortunate the aircon in the loft was broken as for it started making noises due to the loss of the part of the fan? So we were unable to turn on the aircon (heater) in the loft. Cooking essentials are all there. But there is no supermarket nor convenient store or anything around.

The staff can only be reached via online enquiry ( no staff on site) I wish I could note the no staff on site and no supermarket/convenient store issues earlier.

Very spacious unit, great for a group of friends. The amenities and kitchen were fully stocked for extended stays.

The heater/conditioner unit was not properly working when we arrived so it was very cold. It would constantly revert back to cleaning or timer mode. Thankfully there was a gas space heater as backup. Secondly, we could not get the projector to turn on and neither the remote or phone app work. Despite the host being super helpful, attentive and replied to messages quickly, we could not resolve the situation.

The location was great especially if you have a car. It is close to Togendai Pier and the surrounding area has a very beautiful scenery. The host was very kind and helpful in getting our valuables that we accidently left at the lodge. They took the time to ship the items back to me. My family is forever grateful!

Wasnt expecting stairs so it was kind of a struggle bringing luggages, but there was enough room downstairs to store them. The area in general shuts down pretty early so plan on having early dinner or grab something from konbini. We still enjoyed our stay regardless!

Spacious, quiet, and very close to Togendai station.the bus stop is literally at the accommodation. A lot of detail has gone into making the stay comfortable down to the complementary toothbrush and slippers ( even separate for the balcony)hot tub was very much appreciated as we arrived in the rain. We used the rope way to return to Hakone Yumoto via Gora. Spectacular

There was nothing negative about the accommodation. We were travelling with you adults. Having the bedroom completely separate would have been needed for a longer stay

Great apartment in a great location - you are in the middle of the amazing Hakone experience and hence can avoid all the queues of people doing the one-day round-trip. Host provides excellent info around check-in and check-out, as well as the apartment infrastructure. 100% recommended!

There is a bus stop right around the corner, but the according bus line is not part of the Hakone free pass transport. This is not a problem of the apartment itself, but I would recommend adding a clear info on that in the info material. For people travelling by car, the whole setup is perfect!

We stayed at Villa B. The place looked exactly like the photos—new and very clean, with all the necessary amenities. Having two bathrooms was very convenient for six people. There was no dining table and chairs, which was a bit of a drawback—maybe consider replacing the work desk with a dining table. The location is excellent, just a short walking distance from the starting point of the Hakone ropeway trail.

We liked the room since its not the typical japanese style. The bathroom is also huge! The location of the villa is nice since its near the lake.It has great view but since its raining when we went it was so foggy.The staff also replies all the time which is great and they are also foreigner they have english translation on how to operate things in the house!

The exit sign can't be dimmed so I wasnt able to sleep because its too bright. The ladder was kinda scary when going down.

Excellent

Nice , clean and comfortable