Location on the lake and views across to Mt Fuji was beautiful. The hotel has a shuttle bus to Moto Hakone and a coach from Ottawara train station. Rooms were a good size and comfortable.

The hotel has no bar for guests to use unless you are a member of the hotel. The surrounding cafes and shops open late and close early so only lake views to admire. The first hotel shuttle bus to the local town of Moto Hakone doesn’t leave until 11.30am so as a tourist not ideal. The option of a taxi when we enquired was not available unless pre booked the day before. The walk to town is not possible along the lake so you need to walk on the road in many parts. A fabulous business meeting location.

Very grand and beautiful hotel with great view of Mount Fuji from the garden area. Large room with very comfortable beds and pillows.

Hotel has 3 restaurants though all very expensive. We had dinner at the buffet restaurant and very nice selection though this was our most expensive dinner and didn't think it was value for money compared to other great restaurants we visited in Japan.

Beautiful view on a lake and Fuji, comfortable room, very good food in restaurant

Very good property set on the banks of Lake Ashi and a short drive to the town of Motohakone. The resort has great facilities and you can view Mt Fuji from the property. We had breakfast at the Lakeside Grill and really loved it. Good spread and delicious food. The onsen at the property is a bonus. We used the outdoor onsen on both days of our stay. Could hike bikes from there as well. The staff are very attentive and helpful. Although this hotel is listed as a 4 star property, in our opinition the facilities were of a 5 star hotel.Definatly recommend this place if you plan to stay in Hakone

Nothing we didn't like at this property

This was a special treat after the rush of Tokyo. The area is beautiful and peaceful and the view of Fuji from our hotel was breathtaking, apparently we were lucky with the weather. Onsen was excellent. The Lakeside Grill is very good, we couldn't justify the expense of the French restaurant. Recommend the pirate ship on Lake Ashi and the ropeway up the mountain to the active volcano, very impressive.

You need to be aware that the area is remote, of course this is part of the attraction but you will be using a lot of the local buses or the hotel shuttle which can be testing.

We arrived at the hotel and a hotel employee was waiting for us outside, he took our luggage and things and accompanied us to the reception. Registration was quick and pleasant and then the employee accompanied us with our luggage to the room. The room was large and spacious with a balcony, equipped with a Nespresso coffee machine, pajamas and slippers. The hotel has a beautiful courtyard with a beach on Lake Ashi, on a good day you can see Mount Fuji. The hotel has a lounge where you can spend time with coffee/tea, cake and sandwiches. The hotel has two restaurants, one buffet and one French style. We tried the buffet restaurant and were quite disappointed, the food is not worth the money we paid and that was the only thing that disappointed in this hotel. Everything else was excellent.

The room was spacious clean comfortable lovely balcony overlooking the garden Staff very helpful and friendly Lovely massage in the spa Boats and buses nearby for exploring the area

No food available from 3-530pm! Beware if you arrive between these times without lunch Buffet restaurant very expensive £90 for 2 people not many dining options close to hotel Hot springs are naked only just a warning

A large elegant grand building. Wonderful indoor and outdoor soaking areas for men and women. Many great options and delicious array of foods for breakfast and dinners. Knowledgeable, friendly, warm staff who speak English and helped with things like luggage forwarding. Excellent location to wonderful day trips in Hakone like the catamaran across the lake and the rope way up to see views of Mount Fuji. Free shuttle into the nearby town with great food options. Rooms were comfortable, spacious and very well appointed. Very happy with this experience overall.

This property is luxurious on Lake Ashi and the grounds beautiful. The rooms are spacious with a lovely private bathroom. The views of Mt Fuji were excellent. The onsen on the property also very nice as this was our first experience in an onsen. There is a shuttle bus that takes you in and out of Hakone which really suited us.

The property is isolated. There are only two restaurants you can go to for dinner and they are very expensive. Breakfast is also expensive, we ended up eating yoghurt and muesli which we bought from Lawsons

We stayed at the Prince Hakone Lake Ashinoko for one night during our road trip through Japan before heading to Tokyo. The hotel is spacious and beautiful, with exceptional staff who went out of their way to explain all the amenities to us. One of the staff members kindly walked us to our room, brought our luggage, and took the time to explain everything. The location is fantastic, though unfortunately, we couldn’t enjoy the views as we arrived late and the sun had already set. We enjoyed dinner at the Lake Side Grill restaurant. It was quite pricey, but we found it worth the cost, especially after a long day of driving as neither of us wanted to get back in the car to head into Motohakone. The hotel also has an onsen, though it’s important to note that it is restricted to guests without tattoos.

This isn’t a negative review, but it’s good to note that the hotel is about a 30-minute walk from the Hakone Shrine/Heiwa No Torii, so it’s more convenient to reach it by car.