Location on the lake and views across to Mt Fuji was beautiful. The hotel has a shuttle bus to Moto Hakone and a coach from Ottawara train station. Rooms were a good size and comfortable.

The hotel has no bar for guests to use unless you are a member of the hotel. The surrounding cafes and shops open late and close early so only lake views to admire. The first hotel shuttle bus to the local town of Moto Hakone doesn’t leave until 11.30am so as a tourist not ideal. The option of a taxi when we enquired was not available unless pre booked the day before. The walk to town is not possible along the lake so you need to walk on the road in many parts. A fabulous business meeting location.

Very grand and beautiful hotel with great view of Mount Fuji from the garden area. Large room with very comfortable beds and pillows.

Hotel has 3 restaurants though all very expensive. We had dinner at the buffet restaurant and very nice selection though this was our most expensive dinner and didn't think it was value for money compared to other great restaurants we visited in Japan.

The room was spacious clean comfortable lovely balcony overlooking the garden Staff very helpful and friendly Lovely massage in the spa Boats and buses nearby for exploring the area

No food available from 3-530pm! Beware if you arrive between these times without lunch Buffet restaurant very expensive £90 for 2 people not many dining options close to hotel Hot springs are naked only just a warning

We arrived at the hotel and a hotel employee was waiting for us outside, he took our luggage and things and accompanied us to the reception. Registration was quick and pleasant and then the employee accompanied us with our luggage to the room. The room was large and spacious with a balcony, equipped with a Nespresso coffee machine, pajamas and slippers. The hotel has a beautiful courtyard with a beach on Lake Ashi, on a good day you can see Mount Fuji. The hotel has a lounge where you can spend time with coffee/tea, cake and sandwiches. The hotel has two restaurants, one buffet and one French style. We tried the buffet restaurant and were quite disappointed, the food is not worth the money we paid and that was the only thing that disappointed in this hotel. Everything else was excellent.

We stayed at the Prince Hakone Lake Ashinoko for one night during our road trip through Japan before heading to Tokyo. The hotel is spacious and beautiful, with exceptional staff who went out of their way to explain all the amenities to us. One of the staff members kindly walked us to our room, brought our luggage, and took the time to explain everything. The location is fantastic, though unfortunately, we couldn’t enjoy the views as we arrived late and the sun had already set. We enjoyed dinner at the Lake Side Grill restaurant. It was quite pricey, but we found it worth the cost, especially after a long day of driving as neither of us wanted to get back in the car to head into Motohakone. The hotel also has an onsen, though it’s important to note that it is restricted to guests without tattoos.

This isn’t a negative review, but it’s good to note that the hotel is about a 30-minute walk from the Hakone Shrine/Heiwa No Torii, so it’s more convenient to reach it by car.

Good size room and good location with nice view of the lake. Several restaurants to choose from. Too bad housekeeping did not really clean well for our room. Stayed 2 nights and got a string of long hair hanging on the towel hanger both nights which my husband and I have a very short hair so not it's definitely not ours. Also upon checking out process, front staff was going to charge us for drinks from the mini bar which we did not have. We finally cleared it up with the front office staff and the Assistant Mgr came to apologize us.

the location was prime and the architecture felt like taking you back to 80s in japan. it was an authentic experience. the surrounding area of the hotel was exceptional, you had a direct access to lake ashi and could enjoy it all the time. the service staffs were all attentive and helping you to enjoy the stay more

the location were exclusive and it was a downside too, because you cannot enjoy the centre of hakone and shouldwait the shuttle bus or commuting bus to go to another attractions such as gora, togendai station, motohakone, and hakone yumoto

Amazing setting, right on the lake with views of Mount Fuji! A very tranquil setting, though a little tricky to get around if you're not in a car - there's a hotel run shuttle to Odawara station and the local village, otherwise there are infrequent public buses and all the timetables are outdated ... The hotel onsen facilities were, however, wonderful and the chef at the Lake Side Grill went over and above to ensure I had enough delicious food to enjoy (vegetarian!). An extra big thanks to him for his impeccable service and kindness, though all staff at the Prince were amazing. We would thoroughly recommend staying here a couple/few nights.

The hotel is a little outdated, but was charming nonetheless.

Absolutely everything! From the moment we were collected from Odawara station by the hotel shuttle bus we were treated like royalty! The staff were all so charming, kind and helpful. It felt like they all genuinely wanted us to have the best stay, and that we did. Beautiful surroundings and a very comfortable room with every thing you could need supplied. The food in the Lakeside Grill restaurant was delicious and I was so grateful for the effort they’d gone to to provide a very varied and plentiful vegan menu for me. I can’t praise the hotel enough!

That I hadn’t booked a longer stay!!

We enjoyed everything about this place. It is in a wonderful location. And the onsen was beautiful. The dinner and breakfast buffets were spectacular. Do not pay attention to criticisms about the costs. The buffets are good value. Yes, you would pay less in some cities that aren't in a beautiful hotel set in a remote beautiful place like Hakone. We appreciated it for what it was: an excellent, abundant, delicious, and diverse buffet at a special site. I would return here again.

I do wish the hotel helped more with transportation information. They provide a shuttle but require a phone call to understand more. However, we would have appreciated digital communication since we are not fluent in Japanese and did not have phone access to call within Japan. Just post on your website where the shuttle is, or place a signup form with information.