The staff were so very kind and helpful. Location is great, but a tip for anyone using the directions on google maps: it is better to go past the stop recommended by maps and on to the next stop, Motohakone-ko port. You do have to backtrack a little but it is much more pleasant as you can walk through the town (and past a large Lawson if you want some snacks). The earlier stop is a bit treacherous, with no footpaths.

I stayed in the superior room (room with private bathroom) which was spacious and clean, and the bed was very comfortable! The highlight of staying in this room was waking up and sipping a coffee on the balcony in the morning. The staff were very helpful. They noticed that I had heavy luggage so one of them offered to help me carry my larger piece of luggage up the stairs to my room which I really appreciated. Things to do nearby: The property is a short walk from Hakone Shrine so it makes it easy for guests to get to this famous tourist spot early and beat the crowds. The main activities that you can do in the immediate area are go to the shrine or go on a sightseeing cruise. I also believe that you can take a bus from the bus station/cruise ticketing area to the Komagatake Ropeway. It was overcast the day I was in Hakone so I opted to go to an onsen and so I took a bus to Tenzan onsen which is very tourist friendly and is tolerant of people with tattoos.

Nothing to note. I really enjoyed my stay here!

Great location, really close to Lake Ashi and you could see it from the balcony in our room. We loved the chilled out atmosphere of this place, the lounge area was a lovely place to spend some time in the morning or evenings. We booked a superior room and it was very cosy, 2 double bunk beds and some bean bags to chill in. We also had a balcony. No TV in the rooms, but this was a good thing and went with the laid back peaceful vibe of the place.

Shower room could do with some maintenance as there was some mould around the seals and the water didn't drain quickly. We had dinner one evening and thought it was decent but could do with improving as the portion was very small and it tasted ok but we expected better.

The location is amazing - 10min easy walk to the Tori gate and also the best viewpoint of Mt. Fuji. This means you beat the morning crowds of people who have to get the bus there. Staff are lovely. Because we were celebrating an occasion they gave us 4 free drinks at their (well stocked!) bar which is really kind. Breakfast included was filling and varied everyday. Dinner was also great. Shared shower and bathroom facilities are clean. Thank you RoheN!

The small windowless room is a bit expensive per night given the sq foot, but for the staff and location, it's worth it! I also think all of Hakone tends to be expensive anyway.

Close to the Lake Ashi. I stayed in the superior room with my own balcony and bathroom, and it was great to have those facilities. There is a fire place on the ground floor and it is so lovely, plus the food is very delicious.

Even though I had my own bathroom and a balcony, I don’t think the room was worth the money, it still had the “hostel” feel, and the pjs weren’t cotton, and the bed wasn’t that comfy. You can’t check in before 4pm, you have to make a decision on check in what time will you have a breakfast. If you are late 15 mins with check out you will pay 2k yen, and the check out is at 10am. Overall for the money, I wish I had stayed at another hotel.

Our room (double room with lake view) was way nicer than we expected from the photos. Super comfortable bed, with room for 2 more people on the bed below. Nice seating area with comfy beanbag chairs, heated blankets. Lots of outlets to plug in devices. Excellent shower and high-tech Japanese toilet :-) The communal area downstairs is great -- again, nicer than in the photos. Free coffee, tea, water available all day. It was a really nice place to do some work (although we got a bit tired of the lounge jazz soundtrack). The staff were terrific -- very helpful, friendly, polite. Breakfast was good, although we would have liked more Japanese dishes (it seemed to be a mix of western and Japanese). We appreciated that they varied the food selection on the second day. Having breakfast at the hotel was really helpful as there didn't seem to be that many options for eating breakfast around town, at least not during our stay in early-mid March. We ate dinner there once. Unfortunately no Japanese options. The Thai curry was OK, nothing special. Location was excellent. On our last day we took our luggage with us on the pirate cruise from Motohakone-ko to Togendai-ko (sun was shining, but no view of Mt Fuji), then took the ropeway, cable car, and train all the way to Odowara. Doing the circuit in that direction seemed less crowded than the other direction, and it beats taking the bus.

we would have preferred a fully Japanese breakfast; would be nice to vary the music that's playing in the communal lounge.

It's a beautiful place in a very nice location with somewhat easy access to tourist locations in the Hakone area. (TIP: get the Hakone free pass and then follow the tourist information about how to sightsee around the area. Do not use Google maps!!) The lounge was a nice place to relax in the evening and chat with other visitors. The breakfast was also very nice. The bathrooms were very clean. The capsule met my expectations. The staff were able to provide many helpful recommendations about how to spend my time in Hakone. They also let me leave my suitcase in the locker before check-in and after check-out.

The capsule got a bit hot and stuffy -- there was a vent in there but it didn't fully counteract this.

Breakfast was great, it was confy and warm with yogurt, bread, and some protein such as chicken and egg. It also comes with your choice of drink. Room was also good, at first it may seem a bit compact and dim but I got used to it after spending couple hours in it, bed was confortable. Showering space is clean, with plenty of utilities available. It is also at a great location, within less than 10 minutes walking distance to the lake shore of ashinoko, haokone jinja, convenient stores such as Lawson and 7-11, and some good japanese/western style restaurants.

There was a HUGE spider on the wall of one of the restroom, which was kind of scary when I first saw it. I then always use the other restroom. You don't get your towels changed everyday, so I'd suggest keep your towel after showering the first day if you plan to stay here for more than one night (or ask them they might change it for you).

Great communal area with the small fire which was lovely even when it wasn’t cold. Nice to get to chat to other travellers. Bed was comfy even though it was a mattress on the floor. We had a budget room Meals were really good, and good luggage storage. Only five minute walk into town or about three minutes to the 7.11 and they did let you drink your own alcohol in the communal area or could buy it there. Communal showers and toilets worked fine. Were always available when we needed them.

Seemed a bit expensive but everywhere in Hakone was. We had a desk in our room but not all of them did.

Amazing stay!!! The location is amazing, right on Lake Ashi - a short walk to the iconic tori gate and Hakone shrine as well as a beautiful view of Mount Fuji! It's also right next to a bus station and the sightseeing ship. I liked the deluxe room as we got our own bathroom, wifi and it was a larger room. It was super comfy and clean. Also right next to a Lawson and plenty of lunch and dinner options around.

Google maps says to get off at an earlier bus stop which means walking on a scary road for a while! I would recommend getting off at the Motohakone bus stop next to the Lawson instead.