It was a nice place with the traditional style of the Japanese culture. The private onsen was good, it was outside of the building tho (in a small can right outside). The staff was super friendly

Nothing really bad but keep in mind that the dinner and breakfast that are included are very traditional as well, mostly sea food, pickled veggies, etc. Also the the bus to get there from Odawara station (1150 yen p.p) takes around 60-70 min (regardless what google says)

Beautiful hotel in the woods. We had a traditional room with private bath. Futons were quite comfortable, the sitting area was very nice. The tea and mochi were nice touches, as was the traditional art work. We used the public onsen, the outdoor pool was really pretty and felt good after walking around Hakone all day. The Ryokan also was like a mini museum with the artwork they had throughout the hotel, and in an additional building. Lastly Hata-San was very friendly, and very attentive to making us feel welcomed. Would definitely go back again!

The only minor complaint was it would have been nice to have a window covering beside just the soji screens as sunrise was about 5:00 am and we wake up when the sun comes up. Minor issue that did not detract from an overall great experience.

Extremely welcoming! I opted to have dinner included which was typically amazing. There's plenty of time to do the activities in the area and be back for dinner. I recommend the private onsen too as an added experience to your stay. There are no restaurants around so bring snacks. The local bus service is extremely frequent and connects stress free to where you need to go. Can recommend getting a Hakone pass for easy access to all the local travel options, cable car, lake cruise etc I didn't see Fuji but have before so not too disappointed!!

Nothing

everything! the location is great for a relaxing stay, you can easily access it by bus or taxi. if you’re looking for a place close to restaurants and shops this might not be the best place for you, but if you’re prioritizing relaxation this is a great option for your stay. we stayed only one night and it was perfect, the rooms are very comfortable (some facilities are a bit outdated but functional) and the staff are incredibly polite and helpful. we experienced the two private baths and they were wonderful, super relaxing. the meals were a great plus, everything was fresh and delicious. overall an amazing stay!

The Ryokan was in a great spot just a few minutes from the bus stop so it was really easy to get around. The staff were incredibly friendly, we stayed with our two young children and they were very kind and welcoming. We ate at the Ryokan and the adult meals were exceptional. The onsens were a wonderful experience, we did the private one and public ones and both were brilliant

The children’s meal was very expensive at dinner

This place is 300 years old and they are proud of their heritage and you can really feel the history. Sure, some spots can use a bit of paint or a touch up, but this just add to the charm. The owners and staff all feel very traditional and only speak a few (but enough) words of English. Breakfast (included) and Dinner (needs to be booked) are set and very traditional Japanese. We tried both the private and public baths and both were excellent.

The private baths look very old (one was under renovations) - but this adds to the charm. However some floor boards were loose and some mould was visible. It didn't bother us and I'm sure it'll be fixed soon.

Beautiful and authentic onsen available. They had a private bathhouse which made us feel like we were living in old time Japan. Staff were incredibly friendly and accommodating. Garden and facilities were classically styled and well maintained (though the building was very old)

Being a Ryokan style, the comfort wasn't like a 5 star hotel, but it met or exceeded our expectations and the staff was very accommodating. Food options were pricey and there was little on offer outside of the meal plans.

Even before our check-in date, the Ryokan's concierge kept us updated via Booking.com's messages regarding things to see and do, historical information about the onsen, travel options and also a very timely update on best route to take since it was peak travel time as we went during golden week. Don't expect a very modern, flashy Ryokan experience here. This is more of a traditional historical experience as many of its infrastructure (including some of the onsen) has been preserved for over 300 years. We were greeted by very friendly and helpful receptionists. The room was very spacious, clean and comfortable. One benefit to being situated slightly out from the main tourist hub is the peaceful and quiet environment you get at the ryokan. The Kaiseki breakfast and dinner (half-board) were excellent and more traditional than modern, ingredients were fresh and local and we were always stuffed by the end of it. The private onsen is worth booking too!

The location is abit off the main path, it's accessible by bus but there isn't much to do or eat within walking distance. The nearest convenience store is a bus ride away so come prepared with snacks in case you are hungry.

It's a classic onsen. Old skool Ryokan that's been around for over 100 years but seems to have been renovated in the 80s during the bubble era. All this was nostalgic to me and reminded me of going to onsen with my parents as a child. Location is not too bad considering it's up in the mountains. About 10 mins bus ride to the lake from where you can go up a volcano.

It is little bit dated but I actually think that is part of the charm of the place.

It was conveniently located near a bus stop so was not complicated to get to. It was exactly the traditional experience I was looking for. Staff was very helpful.

My only complaint is that they didn’t switch the male and female sides of the onsen so I wasn’t able to experience all of the baths that I saw in the photos. In other onsen a I have visited, they would alternate baths so that you could experience both sides.