It was a nice place with the traditional style of the Japanese culture. The private onsen was good, it was outside of the building tho (in a small can right outside). The staff was super friendly

Nothing really bad but keep in mind that the dinner and breakfast that are included are very traditional as well, mostly sea food, pickled veggies, etc. Also the the bus to get there from Odawara station (1150 yen p.p) takes around 60-70 min (regardless what google says)

Beautiful hotel in the woods. We had a traditional room with private bath. Futons were quite comfortable, the sitting area was very nice. The tea and mochi were nice touches, as was the traditional art work. We used the public onsen, the outdoor pool was really pretty and felt good after walking around Hakone all day. The Ryokan also was like a mini museum with the artwork they had throughout the hotel, and in an additional building. Lastly Hata-San was very friendly, and very attentive to making us feel welcomed. Would definitely go back again!

The only minor complaint was it would have been nice to have a window covering beside just the soji screens as sunrise was about 5:00 am and we wake up when the sun comes up. Minor issue that did not detract from an overall great experience.

everything! the location is great for a relaxing stay, you can easily access it by bus or taxi. if you’re looking for a place close to restaurants and shops this might not be the best place for you, but if you’re prioritizing relaxation this is a great option for your stay. we stayed only one night and it was perfect, the rooms are very comfortable (some facilities are a bit outdated but functional) and the staff are incredibly polite and helpful. we experienced the two private baths and they were wonderful, super relaxing. the meals were a great plus, everything was fresh and delicious. overall an amazing stay!

The Ryokan was in a great spot just a few minutes from the bus stop so it was really easy to get around. The staff were incredibly friendly, we stayed with our two young children and they were very kind and welcoming. We ate at the Ryokan and the adult meals were exceptional. The onsens were a wonderful experience, we did the private one and public ones and both were brilliant

The children’s meal was very expensive at dinner

This place is 300 years old and they are proud of their heritage and you can really feel the history. Sure, some spots can use a bit of paint or a touch up, but this just add to the charm. The owners and staff all feel very traditional and only speak a few (but enough) words of English. Breakfast (included) and Dinner (needs to be booked) are set and very traditional Japanese. We tried both the private and public baths and both were excellent.

The private baths look very old (one was under renovations) - but this adds to the charm. However some floor boards were loose and some mould was visible. It didn't bother us and I'm sure it'll be fixed soon.

Beautiful and authentic onsen available. They had a private bathhouse which made us feel like we were living in old time Japan. Staff were incredibly friendly and accommodating. Garden and facilities were classically styled and well maintained (though the building was very old)

Being a Ryokan style, the comfort wasn't like a 5 star hotel, but it met or exceeded our expectations and the staff was very accommodating. Food options were pricey and there was little on offer outside of the meal plans.

Even before our check-in date, the Ryokan's concierge kept us updated via Booking.com's messages regarding things to see and do, historical information about the onsen, travel options and also a very timely update on best route to take since it was peak travel time as we went during golden week. Don't expect a very modern, flashy Ryokan experience here. This is more of a traditional historical experience as many of its infrastructure (including some of the onsen) has been preserved for over 300 years. We were greeted by very friendly and helpful receptionists. The room was very spacious, clean and comfortable. One benefit to being situated slightly out from the main tourist hub is the peaceful and quiet environment you get at the ryokan. The Kaiseki breakfast and dinner (half-board) were excellent and more traditional than modern, ingredients were fresh and local and we were always stuffed by the end of it. The private onsen is worth booking too!

The location is abit off the main path, it's accessible by bus but there isn't much to do or eat within walking distance. The nearest convenience store is a bus ride away so come prepared with snacks in case you are hungry.

I think the value, in comparison to most Ryokans, is quite good. Rooms are large but outdated and clearly lived in. The onsens are very nice and the food was great. I kind of liked the location although make sure you're ok being in the middle of nowhere. You will be reliant on a car or public transportation (Which is frequent enough)

I wouldn't describe the hotel as dirty but the hotel is 300 years old and it does feel that way. If you are sensitive to dust you may want to consider a different option

The staff were lovely and very patient with my English/Japanese translator. We loved the room (our first time sleeping on the mats). We enjoyed the onsen. Loved that the location was out of town. We rented a car so it was no problem. Loved seeing my name outside the door when we checked in. Food was fantastic. Breakfast was a little much for us at 8:00 but the quality of the food was outstanding.

Facilities are dated as many have mentioned but clean. We realized as we were checking out that our room fridge stopped working so we had to throw out some of our food.

Very charming, in the middle of the woods, with traditional beautiful private and public baths. They made us choose our traditional yukata to wear in the hotel. The baths were incredible! The room is wide and the tatami comfortable. We had a delicious traditional Japanese breakfast. There is a little nice shop with traditional products inside. The staff was very welcoming, nice and helpful. We enjoyed our stay very much