What a beautiful hotel/resort. From walking in and the grand entrance, to the rooms and the food and the service. Everything is 10/10. The rooms are a great size, very clean you’re literally in the woods / forest so their views are great. The service was soooo good. It feels very luxurious for the price. The spa is not as good but it still has everything you need but I think that’s just down to personal preference. It’s a bit confusing to find as it’s not actually inthe hotel. The food is amazing too the buffet has such good options so would definitely recommend. such a nice safe peaceful stay

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Excellent customer service!! I prebooked 19:30pm dinner however the spent longer time on the trip than I expected and arrived the hotel 9:06pm. The reception is very nice and advised the restaurant is going to close at 9:30pm but because I did have Dinner plan then she called the restaurant staff and let me get in quickly pick up my food (it is like a buffet )while check in later. Then the restaurant staff helped to place my plates with me into my room :)) very friendly and professional highly recommend

The shuttle bus last operate at 17:25pm while last town bus from owadawa is 8:30pm… besides recommend visit via wekkdays as weekend has less bus as well…

The room was spacious with huge beds, comfortable and very clean. Buffet dinner was excellent with free flow alcohol (beer, wine, whisky, sake, shochu). Breakfast was also good quality. The main highlights are the free access to Yunessun spa with many interesting baths, and the hotel rooftop open-air bath which was very relaxing.

Hotel location is remote and not easy to walk to nearby towns. However, there is a bus stop right in front of the hotel with frequent bus service covered by the Hakone Freepass, so taking the bus is very convenient.

The hotel was renovated last year and was clean and tastefully decorated. Although the ceiling (hallways) was low because the structure was built long ago, the beautiful wood panels made it less imposing. I loved the large window in the lobby and the beautiful garden. The public bath on the top floor was a great treat as well. The dinner and breakfast buffets offered a wide selection of Japanese and western food. Alcohol was included in the dinner buffet, which was generous. Lastly, we appreciated their free shuttle service to and from a few stations. We took it to visit the Hakone Open-Air Museum.

The hotel was great! The Yunessun was just OK. It probably needs a face-lift. Mori-no-yu was lovely.

This was a newly renovated hotel. The ambience created was relaxing. The onsen on the top floor with amazing views of Hakone was a plus along with passes to the water park Yunessun located across the road. The buffet offerings were wide.

Check out time was at 10am with a late check in time of 3pm. It would have been nice to have a later check out time like 11am or 12pm to allow time to enjoy the facilities. Also, the luggage service is cash on delivery which most means you pay the cost at your next hotel which all hotels do not accept. Whilst there was another option to go to Family Mart next door to provide the service, it was a bit inconvenient. Perhaps improvement can be made with check out time and luggage deliver service

The property is located next to the bus stop. The staffs are very helpful and let me left my luggage there before check out. I was a solo traveller but they upgraded my room. It’s so nice. The onsen is great. The whole environment is amazing and it was an amazing experience for me. I will visit again as this property is highly recommended. The Breakfast and dinner buffets were great with different varieties of food.

If they could have transferred coaches from Hakone Yamato station will be much appreciated.

I absolutely loved staying at this hotel and I’ll help to advertise it on my television channel. My only regret was not staying longer. I would also like to add if they could allow a shuttle bus from Hakone Yumoto station, you’ll receive an endless supply of clientele. That would boost this hotel. I’ll most definitely will come back here again and with family. Thank you very much for a superb stay.

The explanation of getting to the hotel. If travelling by the H bus, when getting off it should state the stop clearly on the bus. At 137 get off for ‘Hakone Kowakien Hotel‘. It got me completely confused and I missed my stop. Plus if the bus is full, you can’t see or hear the correct stop properly. This needs to be more clearer.

The hotel is a little way out from the station and the check in is quite unusual as you just do it through a machine no reception. I found the ambience a little cold. The room was lovely & clean too. The restaurant was like a huge hall with so many families especially but we did notice it was a Japanese holiday weekend. The food was absolutely amazing & such a selection for everyone & the staff we couldn't fault.

Nice and helpful staff. Modern room, All Well equipped. Love the morning walk in the garden with a cup of hot coffee, very purifying. Love the onsen! U can also get the free Yunessun on the check out day. Self service luggage storage after check out, it’s convenient. Transportation is convenient too! Bus stop just nearby. Frequent bus schedule to the train station, tourist spots and the outlet! Definitely will come back!

Everything about this newly renovated hotel was amazing. The dining hall, onsens, rooms with views and staff were amazing. so much we decided to stay another day that good! I particularly liked the private garden with Koi fish pond which was so relaxing felt like we didn't need to leave the hotel. the location was easy to get to other Hakone attractions. great for families. We will plan another stay again we loved it.