We had a great, relaxing stay. We stayed in the Haruka room. The views were amazing and tranquil. The onsen on the balcony was just what we needed after walking 26K steps a day in Tokyo and Kyoto. We were happy to learn that the dinner and breakfast menu changed each day and offered a variety of dishes we hadn't tried before. They offer complimentary wine, spirits, and snacks in the evening. My only complaint is that most of the snacks were candy. The public onsen was stocked with everything you needed. It was clean and serene. I definitely recommend this ryokan. PSA... guests come to this ryokan to relax, please be mindful of your noise level. We had the loudest family seated next to us at dinner, who had no respect for others. The staff was very apologetic, but it wasn't their fault. Please don't be those people.

Staff: The staff really made my stay incredible. Every single one of the staff was so kind and thoughtful. If you let them know in advance, they can pick up from the station and drive you to the hotel for no charge. We weren't sure what time we would arrive so I ended up calling them the day of and was still able to get picked up which was amazing. Food: The food was incredible! Each room has their own private room in the dining area that is associated with your room kanji. So the meals felt intimate and luxurious. They were also very accommodating of all my allergies. Room: Every room has a private onsen bath on the balcony. It was also the largest room we had on our entire trip.

The only thing I was disappointed in was the spa service. My husband and I booked a massage and facial and we were looking forward to it after all the walking we had down in the city. The ladies were really nice but the service was lacking. The facial is not really a real facial but a cleanse and application of serums and moisturizer. There is no steamer, masque, extractions, or any facial massage. The body massage was also more like a gentle caress. It again wasn't really a real massage. Even when asked for more pressure it more tickled than relieved our tension. I will say I didn't complain because I felt bad. But it was definitely not worth the price I paid for the service and would not have booked it if I knew.

It was so peaceful and serene- especially during the rain. It was just what I needed after days of walking! The onsen was beautiful and the staff was amazing! Mei served my meals and she was the sweetest! The spa was also amazing. I went back the second day since it was the best massage I’ve ever had!

Breathtaking area and hotel. Loved private onsen, room, amenities, dinner and breakfast. Welcome tea and treat was so nice after travel. Kaiseki dinner was delicious in our private dining area. Our attendant for meals was very attentive and thorough. Sitting area was gorgeous and all available drinks, snacks and candy were nice touch. Room was spacious and felt like ryokan style.

We had a few huge ants in the master bedroom which made me feel worried that we would have more throughout the stay but it was not an issue. Third person had to sleep on futon mattress on floor that the team set up which we would have preferred another bed but it was comfortable.

Authentic stay in a Ryokan with hotel services. Boutique style. Real Japanese experience (accommodation, food, feeling). Very comfy room with private onsen spa in our garden/terrace.

Be prepared that breakfast and diner are really Japanese (no Western influences at all). So a lot of fish, seaweed, fermented vegetables, miso soup, tofu, mochi, ....). For us it was part of a true stay in Japan but I can imagine not everyone will love this food.

First of all - private onsen is an amazing experience if you look for more privacy - we spent hours inside. Second - what booking doesn't tell you - dinner is actually a multiple course Michelin - like experience, changed every day to different courses. We had many delicious plates that we tried for the first time. Breakfast has both japanese and western options, both really tasty as well. And last but not least - the hotel provides transport to the nearest stations (bus/train/rope) from which, especially with Hakone pass, you can explore the whole area. And of course the service is top quality. Definitely worth the price

Weather the second day during the stay :)

We really enjoyed our stay here! When you entered Byakudan, you can smell sandalwood right away, it’s so calming and it’s a vibe. The staff welcomed us with fresh green tea and japanese snacks. Everything was done perfectly and the staff were so nice and helpful. The girl who served us during dinner and breakfast, her name is Saki, she was so helpful and nice to us, even wrote us a little thank you note before our departure. It was so sweet of her. And we hope to see her again during our next stay in Byakudan :)

The staff is really friendly and they welcome you with snacks and drinks. The rooms have an amazing private Onsen on a nice terrace but there is also a public one (divided between man and woman). Breakfast and dinner are amazing and the give you free drinks and snacks after dinner. The rooms are really big and they give you all kind of facilities. From shampoo, skin care, toothpaste, clothes till food and inciense.

I did not know that they had shuttle to go up.

Hands down the best experience I have ever had. I wish I could give it more than 10 if I could. Everything was very beautiful like a dream. The staff went above and beyond to attend to our needs. We had some problem at the train station. The staff, Masaki-san, went to pick us up and helped explain to the train station personel about our situation. They also dropped us off where we needed to go with some good recommendations. The hot spring in the room was insanely beautiful. The public bath was comfortable and the food was beyond delicious. Words cannot explain how happy I am with the experience and I will definitely come back again when I have a chance.

The staff being very friendly and hospitable. The private onsen and location was perfect.

The meal was exquisite and beautiful, but was very one note with protein selection as majority of it was seafood. There was no way of cleaning out the onsen bath after it rained with thunderstorm the night before. The net that was provided was not able to capture all of the debris which were pretty large pieces.