I had lost my luggage during my trip, but the staff were so helpful in helping me retrieve my luggage. Every day they updated me and even sent me a letter to my room about the situation. My stress went entirely away. In addition, I really enjoyed the view from our room. You get to see the amazing mountains in Hakone with such green hills. I believe that this view has made my Hakone trip all the better. Finally, even though Hakone has amazing hot springs, this place also has its own public, indoor hot spring, which is relaxing if you prefer to stay a while at the hotel.

The location is on a mountain and the tram to get up to the hotel closes around after 4pm. If you got the will to climb up a steep mountain this is great, but this will definitely give you a workout.

- We chose this as our "cheaper" stay for our 1st out of 2 nights in Hakone and I felt this was the more beautiful location, though yes, facilities won't be as nice as a pricier ryokan. The room is HUGE, our balcony view was lovely, and the onsen for women (though probably relatively "smaller") was empty when I went at 9AM one morning and stayed for a total of 30 min. Very great value for your money if you're looking for a chance to soak in onsen water and be surrounded by nature. - Staff is great; we were able to get ahold of someone via the phone at the front when we checked in super late around 22:30. The employee seemed to have ran or biked all the way there to give us the keys. Despite the language barrier, he was able to deduce I was the last guest to arrive and needed my keys. (The message I got via chat said check in could be done via a front desk tablet so thought it ultimately wouldn't matter when I came. When I re-read the policy, it said check-in was between 3-10PM, but by then, our commute had already been delayed because most of the shinkansen tickets were booked since it was peak of Golden Week. So grateful it worked out).

- I agree with another review on here that says the room has a smell, maybe it has to do with the place being outdated. I wasn't particularly bothered by it, though my mom said something about it. Otherwise, I thought everything else was very clean. - I see other people have complained about the rough uphill walk if you miss the last shuttle that leaves Gora Station at 6PM. However, because we arrived late and buses had pretty much stopped running, we had to get a taxi from Odawara station, which was super doable via the Go app! (There were taxis waiting at the front when you get out from Odawara station as well).

Big rooms well suited for a family of 3-4. It's almost like an homeatay with a kitchen and a small living area. You can also enjoy the onsen at night. Very close to the Naka Gora stop on the cable car line and most attractions in Gora are quite close by. So a very convenient location to stay in.

The cable car doesn't function after 17:55, so if you come after that you will either have to walk up a steep hill or take a Taxi. But Taxi is not expensive for such a short distance so it was fine for us. But if you don't want to take a taxi and coming at night, it might be inconvenient.

We had an amazing time during our stay at Yutorello-an Annex Hakone! The dinner they provided was absolutely delicious, and the portion sizes were huge—there was more than enough for the four of us. In fact, we could have easily eaten it 2-3 times! Everything was prepared with great care, and they provided all the necessary amenities, making our stay incredibly comfortable. A nice touch was the vending machine downstairs, which was very convenient for drinks. Since we spent most of our time at the hotel and didn’t explore much nearby, I can't comment on the local area, but the shuttle bus service was definitely a highlight. It was such a lifesaver to be dropped off at Gora Station. Just a quick tip: be sure to sign up for the shuttle service the day before, as it only operates at two specific times. The onsen experience was excellent as well. No need to bring your own toiletries—everything you could possibly need is provided, including shampoo, conditioner, body soap, face wash, body lotion, and even hairdryers. It’s incredibly convenient and made the experience stress-free! However, don’t forget to familiarize yourself with onsen etiquette before you go. There are some important regulations to follow, and as tourists, it’s best to respect local customs and the culture surrounding onsen use. They also provide yukata and a selection of free amenities in the lobby, which you can help yourself to. Overall, we had a fantastic stay, and I highly recommend this place to anyone looking to enjoy a relaxing, well-equipped getaway in Hakone.

We really liked the experience of the room with tatami floors and sleeping on the futtons. The room was very big, provided with everything we needed. The do it yourself dinner was a surprise and a nice touch. The only downside is the portion was very big for 2 people and we couldn't finish half of it. The place was clean and the view was beautiful. We could also enjoy the onsen, it wasn't very crowded.

It's a shame when there are loud people around in the onsen and you can't fully enjoy the experience. The hotel is a little dated.

Great amenities and service. It had more amenities than expected. The onsen was great. The beds were very comfy and the included yukata was a great experience. Loved the room.

The location is close to cable car which is great but in the evening, when the cable car closes early, it is inconvenient to walk up from Gora. Also the shuttle option is great but I think an earlier option would be great, for when the cable car isn't an option. There were a few vending machines with many options and cup noodles but no warm drinks for some reason.

hot spring was great, hotel staff very accommodating, view from the room balcony was amazing

location was up a very steep hill and is difficult if no cable cars are running also not many convenience stores nearby

Amazing view from the balcony. Spacious apartment. You can take a Yukata and wear it when going to the Onsen. Very good dinner - Nabe, which is waiting for you in your room. In the reception, I got instructions on how to finish it by myself.

If you go to the apartment by cable car, pay attention to which side of the train you get off. If you leave on the wrong side, there is no way to get to the other side of the tracks, and you must wait for the next train.

Great price. Nice traditional rooms, clean and large and comfortable. Kitchennete, table, etc. It was perfect for my family of four. The onsen is small but fine. It's right behind a tram station which is good because walking in this town is hard (extremely hilly).

The lobby is a bit of a rundown ghost town. I would recommend booking in the main building instead which seems to have better onsen and just more life.

The staff was very nice we had a last minute booking (due to some issues in other hotel) and arrived unexpectedly and after their staff hours. the lady at the desk quickly accomodate us and was very nice in what was a stressful night for us. The room was beautiful and big beds super comfortable. The onset was very nice and relaxing everything was super clean.

Some more food for after hours another babe ding machine with snacks