The hotel is amazing, looks slightly dated, but it is very well maintained, super clean and comfortable. My room was huge and had a gorgeous view. The staff is caring, speaks English and is eager to help. There is a shuttle bus service to/from the Gora station, super convenient. The meals (breakfast, dinner) were delicious (they are not Japanese! it is European-style food) and served in a very elegant way, it was a pleasure just heading to the dining room. Before dinner there was a coctail hour where everyone could make prepare their own drinks from an array of liquor on offer. The hotel's surroundings were peaceful, and the location was an enjoyable walk up/down the hill from Gora's center. A bus stop heading to the Pola Museum is not far away.

While the hotel may not seem like much from outside appearances, it is so much more than it seems. Really appreciated the great service - everyone was so kind and polite and nice. I felt personally welcomed and they made an effort to remember my name and welcome me daily. Despite their limited English, they really tried their best. The van pickups from the station were prompt and easy to get. On the last day, they even took a detour to drop me off in front of the station so I would not have to drag my luggage far. On that note, I would not recommend walking from Gora station but if the cable car is operating the walk from koen-kami is quite manageable. Room was clean and spacious. Would have been good to have a desk but I was happy to have a comfortable sofa and large bed. Rooms seemed recently renovated and well equipped. Breakfast was limited - it was a set with eggs/sausage/breads/salad and free flow coffee/tea/soup but the food was all good quality. Was especially blessed to have a free-flow promotion during my time there - they really mean free flow and they leave the bar open to mix any drink you’d like pretty much. Pretty good value for money! (I paid about 45000 yen for 2 nights for one)

Lovely room with plenty of space, very comfortable and seemed recently renovated. Lovely views from the lobby terrace and the room. The onsen was so lovely, there was an outdoor bath with a forest view which was amazing in the morning. Yukata and slippers provided to wear in the room and to the baths which was nice. Staff were super friendly and helpful. I used the cable car to get up there (it’s very steep!) then it was a pretty flat 5 minute walk along from the stop. When I left the hotel bus dropped me at the station which was great.

Nothing

Wonderful staff, beautiful location, parking easy, room was clean and spacious and there was a separate toilet was nice. We very much appreciated the extra pillows and the night light, also plenty of charging ports near our beds. Fantastic view from the lobby and dining room. Breakfast was delicious, small selection, but very nice.

The separate toilet has no soap dispenser which we would prefer, for hygiene purposes. Dinner choice was limited so we had to walk to another local hotel for a larger selection.

Hotel was lovely, staff were great, easy parking, they provided extra pillows as requested (thanks) room was spacious, clean, comfortable. Nice nightlight for the toilet and we appreciated the separate toilet. Plenty of charging ports. Breakfast was limited but very tasty. Staff were so very nice throughout the hotel experience.

We would prefer a soap dispenser in the separate toilet, for hygiene reasons. Dinner choice was limited so we walked elsewhere for that.

A specious room with a nice but small bathroom and separate toilet. Very clean. The staff were extremely helpful and caring. Including very helpful shuttle to and from stations. The onsen was very nice, clean and had indoor and outdoor baths.

Breakfast was repetitive for three mornings. Witbout choice of vegetables. We had one dinner at the hotel which was nice and not expensive. The location was a little far from the center and you need to drive or use the shuttle to get around.

Cozy room in amazing location. Pity streets were too steep to walk back to the hotel, but the views are amazing. Loved the big room and immaculate facilities. Drinks are offered free of charge in the afternoon, like tea or coffee, which adds value to the stay. Super modern and looks new. Would definitely recommend!

No vending ma hines with snacks or noodles

Although walking into the lobby the hotel looks a little dated, the room I stayed in was very modern and spacious. The staff were very attentive and spoke good English. The hotel offers a free pick up from Gora station or you can take the ropeway two stations up and walk 10 mins down the road to the hotel. The breakfast was a set menu, with a choice of juice and eggs.

Wow, the room was big and had two beds, was so clean I could see my own reflection, the stuff although didn’t have the best English were helpful and kind. And the onsen was really good and seeing the forest makes it magical. The hotel has a retro design so it gives a cool old fashioned atmosphere. Honestly the best hotel I’ve ever been to.

The staff were very helpful. We arrived after check-in time due to train delays, but it wasn't a problem. The shuttle was very useful.

Unfortunately, although the location was beautiful on the hillside offering superb views, it did make the location difficult for a member of our party with hip issues to access. A bit more remote than anticipated. There were no restaurants in the vicinity open after 6pm - we visited April / May.