We had a room with in-room private bath so we enjoyed that - Hakone sulphur hot spring water. They provided all the amenities needed including nice yukata, bag, towels etc needed for the public bath. The room was large, spacious and clean, and seems quite newly renovated. Each bed was also equipped with its own night light, USB charging and so on. We also really enjoyed the medicinal tea bar (DIY tea and even medicinal liquor and hot coffee). We also enjoyed the breakfast food very much, everything was fresh and wholesome, focusing on peace and internal wellness.

The room bathroom was slightly dark, older, and with a musty smell, and some rust. But it's not so used thanks to the onsen facilities so that was fine for us. Also, our private bath was quite exposed to the road/houses opposite so we had to be very careful about that. The parking is really tight.

Plenty of amenities: free bar and tea, big rooms and good location. Perfect Japanese style breakfast. Free shuttle service from Gora station to the hotel (it's uphill!).

Tablet check-in took longer than expected (since it didn't save the taken picture), plenty of messages via Booking - almost like spamming. The reception called our room twice to ask us about the breakfast time. The staff wasn't available when we returned to get our luggages and we almost lost our train in Gora (and the following Shinkansen connection) because of that.

Very spacious room. Nice tea bar and even have some alcoholic baverages to try. Nice onsen included. Good location, couple minutes walk to the rope way. Some good restaurants nearby. Off street parking available.

No soundproofing and no blackout curtains.

Extremely pleased with the Japanese experience All staff were helpful and polite The meal experience was exceptional We also liked the shuttle service from the train station

The room had everything provided and was very clean and cosy. The view was beautiful from the balcony and we love the onsen.

Nothing

Japanese style breakfast and dinner were the highlight of our stay.

Wifi coverage at the room. Staff’s knowledge and readiness to help.

Very clean, polite staff, and much nicer than we were expecting.

There was confusion with our breakfast time on both days. This wasn’t an issue at all and was resolved very quickly!

Large rooms yet cozy, big couch, free shuttle to Gora Station and more freebies (drinks, ice pops, yukatas), friendly staff, easy chek in, their electric kettle (haha!)

late check in and early check out conpared to other hotels, and the location (it's not that far from the station, but the steep road to get there makes it difficult to go on foot)

The room and hotel facilities are superb!!

The access from station. The slope quite steep. Better take taxi if carrying luggages.

The staff was really polite, free coffee/cacao 24/24, free ice pop stick. I really like the bed, it's comfy. There is free yukata and there is a jacuzzi onsen outdoor (only for men).

The hotel is on a hill, quite difficult to walk there with luggage. Didn't know that there was a free pick up service from/to the train station :/