The rooms are very modern and the bed is comfortable. The bathroom is a good size, and the onsen is decent sized too. The stafff were also so nice and helpful. Great customer service.

The onsen itself looks a bit old and tired. It doesn't remove from the experience but it isn't the best I've been to. The resturant food is underwhelming (we had both breakfast and dinner), over-priced with small portions. Beware not to get to the hotel via bus from Odawara station. The walk from the bus stop to the hotel involves walking through a dodgy place, uphill near a main road. Just take the train to Gora station instead, a 2 min walk from the station.

The location is fantastic, absolutely perfect for walking around to sights and for arrival/departure to other destinations. The staff were absolutely wonderful, everyone was friendly and helpful. The room was big and the hotel in general is well curated. Breakfast was lovely, and they accommodated for my dietary requirement without issues. The onsen area was clean and easy to use. We were able to easily leave luggage before check-in and after checking out which made our stay easier.

The mattresses were way too hard unfortunately, it made for a very uncomfortable night. I wish the onsen was a little cosier, and when I went the water wasn't very warm, which someone else commented on as well. I would have preferred not to have to book a breakfast time ahead, although I understand they wish to have a smooth buffet experience.

Fantastic hotel, perfectly placed next to Gora Station. Comfortable, clean room with lots of facilities. Don't miss trying the breakfast and the set meal in the evening, they were delicious. Staff are really helpful and friendly. A wonderful place to visit with so much to see and do in the area, suggest getting the Hakone Pass for travel on trains, buses, cable car, pirate ship and discounts or free entry in places like Gora Park and Hakone Open Air museum.

Nothing

Exactly at the station, very convenient. Big and beautiful room, fully equipped. Nice onsen (kimono and towels provided for it). Available washing machine and drier for a fair price. Extremely clean. Breakfast fair enough. You also have the option to have dinner at their restaurant (we did not visit any other restaurant in the area so we cannot say whether it was more or less expensive, better or worse than other options. It was simply enough and very comfortable option after a long day).

Weekend the room is far more expensive than weekdays

One of the best locations you can stay if visiting Hakone as it's right beside the cable car to get you up the mountain. The Yunessun Onsen complex free shuttle bus also goes from directly across the road(great for kids and adults who want to try a non nude Onsen)Hotel is modern and minimalist in design. Good restaurant on site, breakfast is satisfying. Staff friendly and helpful. Room was expensive relative to the rest of Japan but good value for Hakone.

All good.

Located directly next to Gora station after a beautiful train ride up the mountains, this place was an incredible value for the cost. A couple of restaurants nearby and walking distance to the Hakone Open Air Museum. The hostel itself is very modern and the staff spoke English well. The onsen was very nice. Staff is more than happy to hold your luggage before and after check-in/check-out so that you don't need to worry about going there too late or leaving early.

I felt the beds were a bit uncomfortable, but this is more that I am not used to futons.

It was very close to the Gora station. About 1 min walk. The room was clean and very spacious. Loves the balcony that you can see the cable car outside. The onsen on-site was well set out. Our kids loves the unlimited icy poles at the reception. We did not realise that the kitchen items were in the kitchenette even if you were in a private room. Loves the night robes - even had kid sized

Nothing. The only thing is that the town was very small and quiet - so things only opened at 9am and closed about 4pm. Also the Wednesday night we were there most restaurants were closed ( hotel one was opened)

This gem feels like a 5-star experience. It is small, modern, spotlessly clean, comfortably laid out, and the staff are super friendly and helpful. The room was huge (by Japan standards) and comfortable with a gorgeous view of the valley. The onsen was wonderful, there are plenty of little bonus touches and amenities, and the included meals were great (hearty breakfast buffet and healthy fresh big dinner). Most of all this location across the street from Gora train station is extremely convenient - you can literally see if the cable car is coming from your room. It made exploring Hakone so easy and comfortable. I can't wait to stay here again.

I have zero critiques for this property.

The location is 2 minutes from Gora Station and also few minutes away from the cable car. Very convenient. There are a few places to eat not so far from the hotel. The lobby is small but open with industrial theme. We arrived early and left our luggage to explore a bit. We came back an hour early and waited. A few other people arrived at around 2:40pm and started to check-in. I approached the desk and also checked in slightly earlier. The room we were appointed is very spacious. Lots of space considering there's a twin bed (on wooden base) and a sofa. I like the nice colour scheme, lighting and tatami like carpet. The bathroom has separate shower/bathtub and toilet area however the sink is outside the bathroom (on the bench next to the fridge/tea area). Also, you will need to asked the concierge for amenities as it's behind the desk. Staff were all friendly and well spoken. Both breakfast and dinner (we had half board booking) were really nice, delicious and very well presented however, there is no variety. Breakfast is expected as it is buffet and you can chose what you want to eat however the dinner was from the same menu the night before, we just picked a different protein (same dinner option is not stated when we booked for 2 nights although it asked for food preference and allergy). The waitstaff seems to be aware of this and apologized (no apology needed)and offered us extra drinks on the house. This is not an issue as it was still a nice dinner. The hotel also sends you recommended places to eat and areas to visit. We booked during peak time (cherry blossom season) so the room was a quite expensive however, it is a very nice hotel and would stay again. We also appreciate the birthday drinks provided in the room!

The door automatically locks when you leave the room but it would be great to have a security lock/latch on the door inside.

This hostel was a great place to stay for two nights. Right by Gora station which made it easy to get to and easy to reach popular attractions in the area. The restaurant on site was great and even had vegan/vegetarian options which was a huge relief as there wasn't too many other options around.