The location was beautiful. The room was the comfiest bed of our entire trip and the private outdoor bath was a great experience. The other public baths were lovely. We paid for dinner and breakfast, we don't regret at all. There's a little souvenir shop in the venue with specialties from the area. They provided a lot amenities for the experience, like the free yukata rental, popsicle and yakult after baths and a late-night ramen service.

The private mixed baths had lower maintenance at the end of the day, so be warned there might not be anymore replacement mats if you're going for a midnight dip. It was unclear where you could go for a change of towels. I'd also prefer to shower at the public baths area since in the room, the shower/sink is actually outdoor with the private bath.

Room is enormous, balcony offers a great view of inner garden, toilet is at the entrance away from the living area and separate from the wash room so no need to worry if your partner has a runny stomach, decor of room is very traditional Japan with paper balcony door (inside real glass sliding window), wooden bathtub at the balcony with shades so you can have naked bath with your love ones while enjoying the view. Onsen is great with men and women public bath and also 3 private baths that let you enjoy with your partner, private bath cannot be reserve and must be first come first serve, if you want to use the private bath, use it early morning before breakfast, free ice-pops-tickle and yogurt drink after onsen, comes with traditional japanese dinner (fish hotpot or beef hotpot) and traditional japanese breakfast (grill fish with rice), we told the hotel beforehand we are coming for our wedding anniversary and hotel is kind enough to write us a congratulation card and even some lovely souvenir to keep. Location wise it can't be any closer to the mountain train, only 2 mins walk to the train station and 2mins walk to the cable car going up to the volcano and very very close to the Hakone Gora Park with some nice landscaping and gardening. Remember to get the 2 day Hakone pass so you can freely enjoy all the scenic location (unlimited use). Free welcome snacks when arrived and free use of Kimono at the reception (have different color to choose from for men and women).

The hotel is a little aged so naturally some small mould around the wooden open air bath is unavoidable, toilet is at the entrance while the wash basin is at the other end of the room so you can't do all the sanitary stuff at the same place. No convenient stores nearby so you are on your own at night (though the hotel has some vending machines offering beer and drinks and ice-cream), the neighborhood close quite early at night in November so you have nowhere to go after 6pm (but you can use the amenities inside the hotel)

Very close to the station

A bit dated in area’s - probably carpet change etc. No vegetarian options at the restaurant.

This is a magical, romantic, healing place! We got engaged here 5 years ago and came back this time with my parents to celebrate their 50th wedding anniversary. The hotel prepared a lovely card in their room which was so thoughtful and kind. They also went out of their way to accommodate some special dietary limitations which was greatly appreciated. Amazing experience all-round from the food, private onsen, spacious rooms, and the staff are all so kind and courteous. The best part of all is having your own bathtub on the balcony, so even if the public baths are very busy or reserved (as was the case this time we visited) you can still enjoy a peaceful bath overlooking the trees and mountains. The location is also very convenient if you want to visit Lake Ashi or do some sightseeing around Hakone, just steps away from Gora train station. There is also a very cute little cafe with amazing coffee (and cheesecake!) directly across the street from the hotel entrance if you arrive early or need to recharge!

We were a little disappointed that the hotel no longer serves the delicious steam buns in the afternoons, and has done away with the snack buffet which used to have sweets, biscuits and crackers available for guests at any time. The free drinks are also only black coffee, tea or water. No juices or soft drinks anymore.

Location was good, good was okay

Hotel is dated, including the onsen area, the meal was okay and large quantities, but for the price of the hotel, it could be better. We stayed 2 night, they have 2 options for the dinner, so tried both course. The quantities is good but with the high price of the hotel, I believe the food quantities can be better.

We loved our stay at this luxurious and relaxing ryokan. It was my husband, 2.5 year old, and myself for 4 nights. The room was surprisingly spacious with a floor table and lots of space to open our suitcases and unpack (unlike our hotels in Tokyo). We enjoyed all of the on-site onsens and liked that they had the private ones so we could bring our daughter as well. The food was wonderful (my husband loved it) and beautifully presented. It was basically a 5-course meal every night, we were always stuffed afterwards. The location was nice in Gora, close to the rail-car that goes up for the ropeway. About a 20 minute drive to the town center of Hakone and 20 minutes to Lake Ashi. Not much in Gora is open at night, but we didn't mind since we had dinner at the ryokan and would enjoy the onsens afterwards. Would recommend!

I may have read this wrong when booking, but I thought our room had a private onsen. It was just a private bath tub on the balcony off our room. Also, we stayed for 4 nights and would have liked a little more variety in food instead of switching back-and-forth between the 2 options.

A truly exceptional full japanese breakfast AND dinner was included in the price and the meal experience was different each time for the 3 days and 2 nights we stayed. I've never had a better dining experience in all my travels. The hot springs were clean and simply divine. We loved the attire provided (pajamas that they refer to as work clothes, clogs, toe socks, and simple kimonos...it was so much fun dining in these clothes). My husband and I also took advantage of the private onsen (hot springs) so that we could enjoy the experience together (the public onsens are separate for men and women). We also loved that the pubic and private onsen are available late into the evening. I also enjoyed a truly relaxing massage during our stay. There was also a private hot spring tub in our room but we decided to use the other hot springs instead.

Only disappointed that we had not planned a longer stay.

Amazing location for exploration of the area; public and private baths; big rooms; little treats next to onsen; helpful staff; almost everyone spoke decent English and was patient with our broken Japanese; long hours of work for onsen (5-10 & 15-01) and massage therapy (15-24); great traditional breakfast served individually; cute inner garden.

Rooms in Moon building are quite tired and smell a bit funny; we've stayed in Flower building 7 years ago - rooms there were way more clean and newer, though much could have changed since then. I loved beef dinner, my partner didn't enjoy his kaiseki on both days, but it's a matter of taste I guess. Largest sumue size is LL and slippers all are one size, so for larger guests (2m height, 130+ kg) it's advisable to bring its own change of leisure clothes. Young waiter was somewhat rush and rude at tempura dinner on Dec 4, but it could also be his limited English. No shared space to pass time before / after checkout except for lobby where everyone is busy with their luggage.

Staff were multilingual and very attentive to my needs and their responsibilities Facilities were fantastic, great options for indoor, outdoor hot spring baths, carbonated baths and private outdoor baths Daily housekeeping was generous with new ryokan wear supplied everyday Breakfast and dinner were superb with elegantly presented dishes and enough variety to stuff you The hotel is next to Gora station, I recommend guests to forward their luggage at Hakone Yumoto station so they can make the most of their Hakone trip. It is also close to the Tozan Cable Car, logistically is a great location to complete the Hakone loop and visit other sights without trouble. Bonus points for free ice cream after onsen, snack buffet counter in the afternoon. I was most impressed that staff delivered my luggage to me at check in without me realizing Thank you for having me, I will come again

Whilst it didn't bother me, onsen and other facilities may be showing its age, this is not surprising as the high humidity of hot spring water accelerates wear and tear. I think it adds to the rustic, traditional charm of Japanese bathing culture

It is next to Gora station so no going uphill with luggage. They allow luggage storage until check in. Meals were yummy and staff spoke English and explained meals. Rooms were spacious and the onsens were beautiful. Service was amazing and there are lots of free amenities including a snack buffet, tea/coffee, noodles.

The window to my open air bath didn't open properly. The building is definitely getting worn down. There was a bit of a smell that came from the bathroom but nothing too noticeable with the bathroom door shut. Only three private onsens. No laundry nearby that I could find. The ac was centralized so it felt a bit hot but you can borrow a fan for free from the front.