Beautiful traditional Ryokan with lovely onsen, food, facilities and helpful staff. The setting is very close to Naka Gora Cable car. Main centre of Gora is a ten minute walk downhill. The king room with is great, with an open air bath and the private onsen is also lovely. Also free hot drinks and sake in the lobby and a yukata for each guest to use around the hotel which is a lovely addition. Extra drinks and private onsen use were easily paid via iPad in the lobby in the morning. The Ryokan staff were accomodating and kindly kept our bags while we explored Hakone.

It was all great!

This is a great Ryokan, we had a massive room and the open air bath and shower on the deck is perfect. It also is very private for when you’re taking a bath and shower. The private onsen is awesome and very cheap, it was very clean and the amenities in the room were awesome. If you can, try the traditional dinner and breakfast or Half board as they call it, it is an awesome experience. The location is really good in Gora. It’s a 300 meter walk from the cable car station, which makes it very accessible down to Gora town and also to Gora station to take a day trip to Hakone yumoto and up to Mount Hakone and down into Lake Ashi. Be sure to get a Hakone free pass as this cover all your transport. The property is so peaceful and set in the mountains of Hakone. Great to relax and rest between the major cities.

The room had no aircon, this made it hard at night to sleep. You can open the window but this does allow the bugs in.

* The food was very delicious. * 24-hour fee drink at lobby. * Onsen was of very good quality. * A hidden and quiet environment surrending by trees but accessible by public transport. * Free massage chairs.

* Staff kept on collecting used dishes during meal time. This was very interruptive. * The terrance where the foot bath located was closed during the first two days of my stay with no reason. It was opened on my checkout day, so I had no time to enjoy it. The terrance was one important attraction for me to select this hotel. It was so disappointing.

The hotel is so beautiful, like a Japanese palace deep within a tree grove. It combines a traditional stay with modern amenities, there's free sake upon your check in. Hakone will have you hiking for long, so the foot bath is also great. I highly recommend eating at the restaurant (specially for dinner). It is a bit expensive but totally worth it. The onsen that you can book in advance is fairly priced and also very comfortable. Oh, and the massage chairs, so good (free). Since it is so close to the railway, you can easily start your trip around hakone from here.

If you're not used to sleeping on a rough surface, it might not prove very comfortable. As a traditional hotel, the room doesn't have much privacy or means to get entertained other than relaxing. Getting to the hotel at night is also tricky as the railcar closes early, I had to walk a fair amount from the bus stop, and then dragged my luggage downhill (not recommended, better leave early). If you're tall, even the XL yukata might not fit. Better bring google translate as none of the personnel speak English other than basic phrases. This might seem like a negative review but the hotel is so worth it, just plan ahead and don't traverse hakone late at night as transportation is limited and taxis are expensive.

Wonderful ryokan. We stayed in one of the larger rooms on the third floor, with a balcony with a private outdoor bath. The scenery was excellent. The room itself was beautiful and spacious. The staff were attentive and the food delicious. All in all, a great experience. The free shuttle from Gora was a must, because while it is a short walk from Gora, the road is incredibly steep!

While the staff were friendly and professional, I did feel like they were rushing serving our dinner. The next day, breakfast was served in a more ‘normal’ pace, so maybe we experienced an exceptionally busy dinner-time. Anyway, it was still wonderful!

It is wonderful place, with possibility to rent private onsens. Nature around is great and there are several beautiful hikes that one can do. It is nice place to visit and rest from crowded cities.

If you are vegetarian you need to tell them that 3 days in advance, otherwise they can't serve you vegetarian food, this was not really clearly communicated till I asked them about it, so I was later than 3 days in advance and they couldn't help me regarding this. Communication was very respectful and fast and they said they will update info sent over booking. Booking of private onsen is against additional costs, which having in mind already a bit more expensive hotel could be included in price, but it is fully worth of it

Enjoyed our Ryokan style stay. The hotel has a shared bathing onsen/shower area, has massage chairs, outdoor foot soaks and not to mention the view from the room. The location is abit of a trek to get to but there are daily transfer service from the hotel to Gora station as well as when you depart the hotel with your luggage. The staff were friendly, however spoke very little English. We really enjoyed our stay here.

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Very nice ryokan style hotel in the heart of Hakone. The staff are very welcoming. The food served for dinner and breakfast was amazing, although it might be too exotic for some people. But it's totally worth experiencing at least once! We enjoyed both public and private onsens which help to relax after long walks around Hakone. The hotel is located in a very quiet area.

Had a private onsen which was great. Scenic. Breakfast and dinner our package included both was the best we have had in Japan exceptional. We love traditional Japanese. Was central to all sightseeing.

No soy milk at breakfast, however only one place we stayed did so standard. Beds quite firm but found this throughout Japan. We were able to it extra mattress on top which solved issue.

The hotel is situated at a very convenient location - 2min walk from Naka Gora station and it offers shuttle services from Gora station. Google map doesn’t show the most convenient way of getting there so we were intimidated at first, but turned out if you buy the Hakone free pass and take the cable car, it’s only 2min walk from Naka Gora station. We enjoyed the onsen, the free yukatas, and the traditional dinner and breakfast. Very good service and free coffee and sake at the lobby!

It would be nice to have checked with guests for any allergies at check in, as one dish had peanuts. Also, the onsen is not very hot, and no hot water from the sink in the hotel room.