Cozy atmosphere hotel with a very accomodating staff. Onsen in the room was fantastic.

No sidewalk to the hotel so it might be dangerous to reach on foot, especially after dark. Ask the hotel staff for the free shuttle service from Kowakidani station.

It is a beautiful hotel and we had a beautiful room with a private onsen tub. We had a suite that had a bedroom and separate lounge area with a huge day bed surrounded by woodland views. We also used one of the private onsen rooms available on a first come first serve basis and it was a great experience. Staff were really friendly and helpful.

Although our room was largely wonderful, our bed needed updating. Our suite was very much suited to a romantic break for a couple but our bed was two singles pushed together with separate duvets. That is quite traditional in Japan but even taking that into account, the mattresses themselves needed updating as they were old fashioned spring mattresses. Another small niggle is that I informed the hotel that my partner does not eat meat and I knew that they would not change the menu, but was surprised that they did not acknowledge this at at the start of the meal and at least ask if he would rather not have the meat put in front of him.

The hotel is located next to a bus station, and the nearest store is 15 minutes away by foot or a short bus ride. The staff is incredible, and they speak good English. Dinner was amazing, but unless you're into Japanese breakfast I recommend skipping it.

The facilities could be cleaner and they are outdated. We had a private bath but it was mouldy. We understand there is a high humidity level due to a hot bath in the room but this was the result of not proper continuous cleaning. It didn't bother us that much but I know people who freak out even on the tiniest sign of mould. If you're one of those people you should skip this hotel.

We had a wonderful time at Hakone Nanase. The staff were very kind, especially the woman who welcomed us when we arrived. Our room was very comfortable and the in-room hot spring bath was positively luxurious after spending the day outside hiking in the surrounding area. The food was spectacular, with seasonal ingredients, beautifully presented. It was a perfect, relaxing getaway after the bright lights of Tokyo. A word of advice: The hotel is a bit remote, which we appreciated for the peace and quiet and proximity to nature. Access is easy enough via bus or the mountain railway, but I do recommend using the luggage transport service at the train station to send your bags ahead if you have cumbersome luggage, particularly if you plan to do any exploring between arriving in the region and checking in at the hotel.

The staff was pleasant and the hotel is beautiful with spectacular open hot spring baths (private) in each room which is in addition to the private onsens (larger ones) available to use for all customers in the hotel. Regret not relaxing in the rooms next to these onsen which have a peaceful ambience. The primary purpose was to visit Hakone. The hotel staff was kind enough to drop us off in the hotel-car at the nearest train station. To visit Hakone, we took the route in the order - train, hill train, ropeway, ship, and finally the bus back to the hotel. I wouldn't recommend the route in the reverse because the distance between the station and the hotel is around a kilometre or two. The bus stand is around 100m away.

The food was great but not everyone's taste since it is a typical japanese meal. Also, the timing of the meal is rigid (around 18:30 in the evening and 08:00 in the morning) and at the discretion of the hotel though I think they were willing to wiggle it around by 15 mins or so. Also, the accommodation fee maybe a tad bit expensive.

The food and the onsens were incredible. The dinner is usually a 7 course meal served over an hour and half so it's an entire experience. There is also an extensive list of alcohol options to purchase, and we sampled all the local sake options. P The room was big and it's great to have a private onsen in the room. The ensuite onsen was also a decent size, bigger than the standard bathtub. There are also three private onsens that you could use for most of the day. Because of the ensuite and private onsens, we didn't use the public one, but it did look quite nice. The hotel is conveniently located near the Jakotsuno bus stop, and one stop away from the Kowakidani train station. The hotel also has a on demand shuttle service that can take you to the train station. I also found a shortcut to the train station via a trail near the Jakotsuno bridge so you don't have to walk on the road shoulder.

The place is showing its age, but it's kept quite clean

Private onsen in room. Reception area Large room (although we paid extra for junior suite). Bed was comfortable.

Property is in need of update especially rooms as ours felt tired with old furniture and carpets need updating to give a more modern feel. Very expensive; breakfast should be included when you are paying high prices.

tranquility and serene surroundings and in-room, public and family private hot spring facilities

dinner and breakfast have no other choices - for non-fish eaters like us is very disappointing. We have to return the breakfast and just drink coffee. please offer alternatives to fish for guests

We stayed in the room with the private semi-open air onsen which was wonderful. Very spacious and comfortable. I do wish that the view from onsen hadn’t been partially obscured by blinds but I understand that they were there for our privacy. The food was definitely the highlight of this stay. Breakfast was fantastic but dinner was the real standout - both nights we stayed we enjoyed a mixture of traditional Japanese food and fusion dishes, all served in the standard kaiseki course style. I actually had a slight cold while staying there, so my sense of taste was sadly a little impaired, but even I was able to discern the freshness of the ingredients, all of which were delectably combined and beautifully arranged. Both courses we had were significantly different on each night, too, so even if you stay for several nights I’m sure you won’t get bored of the food. Location is also pretty good in terms of accessibility, as there’s a bus stop just a minute or so from the hotel, as well as a relatively large car park.

Although it’s not noticeable at all from inside your room, when bathing in the open-air onsens the noise from the nearby road can be a bit loud sometimes. Personally, it didn’t bother me massively, but I can imagine this might detract from the tranquility of the experience for some. You will also definitely need to get around by either bus or car as it’s difficult to navigate the area on foot.

It was calm and very well run. The meal services were excellent and the assistance in getting about was terrific. The meals were lovely, served in a little ‘booth’ in the restaurant so it was very private (so no one else saw me dropping rice off my chopsticks..). The facilities were great, with a private hot tub in our room as well as the ones available for couples or separate genders. The beds were comfortable and enormous, and the pyjama sets provided very comfy.

The facility was a little ‘tired’ with carpets and curtains needing a revitalisation. But the property is under new ownership so I expect these thongs will happen. The access to the outside was tricky and there wasn’t any where that we found where we could sit in comfort outside.