The place feels like home. The staff working there are willing to be your friends and you may likely end up with offered ramen. I was traveling alone but the yoga & onigiri dinner evening with the staff and other guests at the facility gave me a chance to socialize and enjoy my stay even more.

Would absolutely return, I just wish Tsutaya wasn't just in Hakone alone Was debating between this and another listing with provided dinner, but glad I chose this - if you're on the fence I recommend this The indoor & outdoor onsen was such a pleasure to use, the common area which I rarely use was extremely nice - even had heated kotatsus for you to try, with board games and more The toilets are clean and the bed even has a large space at the head where you could put your large backpack and even lay it out, very wide space and comfortable bed too Transport wise, there are several bus options from the station and short walk from bus stop

Would have been nice if every guest could be provided with a yukata to go between indoor & outdoor onsens Very troublesome having to dry off, wear clothes just to take them off again before going into the next onsen

It was my first onsen experience and it was a nice introduction to the onsen culture in Japan. The staff were generally very courteous and helpful. The capsule sleeping area was spacious and provided some privacy despite the shared living arrangements. I love the calm lighting in the place. The location was very convenient as it is only a mere few seconds to a minute's walk from the Jinjashita bus stop--easy to get to Motohakone for the cruise and also easy to get to Hakone-Yumoto town. But what we love the best about this place is the dining and lounge area. It provides so many kitchen tools and utensils for us to use and we could whip up a nice decent meal, but the icing on the cake was the interior design. It was lovely and was a nice combo of the traditional and the modern.

Could have some shower rooms separate from the onsen available for more privacy. I didn't like the idea that the shower rooms were only available at the B3 floor sharing space with the onsen. Also, not enough toilets.

Theres nothing to say except this place awesome! This place had everything! Clean, all the amenities, and the bunks were huge! The staff were very helpful, and I think they knew that they would need to go through a nice thorough explanation of the facilities and rules when you check in, or else it might have been a little confusing. So it was very helpful when you check in that they go through it with you. I honestly wish I had reason to stay longer! I wish they had other ones in the major cities but I don't think there would be the real estate because this facility was massive. including the lounge and kitchen. Well run facility hopefully others will be able to enjoy it.

Stayed in the female dormitory, and the beds were comfy, plus there were blinds that hid the bed openings so could feel some privacy. The onsen was very clean, spacious, and comfortable as well, and the outdoor onsen was very nice. The shared common spaces were also very cozy with everything you need from a kitchen, cooking utensils, comic books, sockets on the desks so you could work, etc. As a solo traveler it was one of the best hostels I've ever stayed at, with consideration for guests extended to every corner of the place.

There are some stairs that you need to climb down to get to the reception, and it was a bit difficult carrying my luggage down. The street leading to the hostel is also quite narrow and can be dangerous when the cars are speeding by. Also, the indoor slippers tend to get mixed up when you take them off at the common spaces, so wish they came with room numbers so that people wouldn't wear yours.

My second time staying here, great place with onsen, great facilities and easily access by bus. Chill place.

The staff on our last night of stay, understand that we should keep our volume low at the common area after certain timing, however your staff on duty that night asked us not to speak, and in contrast, he went on slamming the cupboards and stuff while doing his routine cleaning. It was the first time we observed that everyone was back in their room and almost all light are dimmed at the common area..there were people around the past few nights. Every other staff we met are perfectly fine and welcoming.

This place is stunning, so relaxing and calm. The onsens were amazing and I was lucky to have them to myself each time I went, the sound of the river rushing below in the outside one was magic! The pods in the shared room are clean and nicely lit, could be softer but that’s Japanese beds for you haha It’s walking distance to a fair few restaurants and a Lawsons

- Wish they alternated the outside Onsens to swap between male and female as they do with the inside one as the Male outside one looks better with better views and would have loved to have experienced it! - No lift and lots of stairs down to reception which was a bit lethal on a rainy day with a heavy bag!

Although we forgot we booked the shared room, everyone was super quiet and nice. The onsen was great, and the outside one was even better (although hotter than usual). The staff was extremely friendly. The place was nice, and the common room even had games and they had activities.

Not big-luggage friendly! We had two big suitcases because we were at the end of our trip, and we had to carry them up and down several stairs. Also, there’s no place to store them privately. And from the bus stop to the entrance there’s pretty much no sidewalk. The pillow was uncomfortable for me, but my fiancé’s was comfortable.

Hands down one of the best place we stayed while traveling Japan. The location is amazing and just a 10 min walk from a train stop. Staff were incredible, they let us leave our bags since we arrived before check-in. The outdoor onsen was a definite highlight. The laundry machine was clean and bathrooms were clean and relaxing. Would 100% stay here again. Wish we had more time to use the hangout/work space because it was very comfy and had lots of natural light. Also would’ve loved to use the kitchen more; there was a full kitchen for guests to use with coffee and tea available.

Just perfect! This place was waaaay better than I imagined, the pictures and the description on booking.com do not do justice to how amazing and lovely this place is; perfect location with the most gorgeous view, homely environment with the most exciting entertainment stuff in the lounge (you could spend days there with books and mangas and games and even just the view) Incredible staff with fluent English, friendly and helpful, everything provided generously, unimaginably clean! and both indoor and outdoor onsens are just heavenly! I couldn't have wished for a better place