We stayed one night in this lovely Ryokan during our overnight trip from Tokyo. Since we were doing the Hakone loop in a clockwise direction, it was located at a convenient halfway point for the sights we planned to see each day. The staff were very welcoming and we enjoyed the experience of our Kaiseki breakfast. Since we are not huge fans of this type of cuisine, we were pleased we didn't take the option of both a Kaiseki dinner and breakfast. The steep walk up the hill to the Ryokan is short and we only had small backpacks, so it was easy to walk on our own. At the bottom of the hill is a large 711, so we were able to buy snacks for dinner.

Conveniently located near Motohakone-ko (very close to the Motohakone-ko Tozan bus stop and near the Motohakone pier), there's a steep slope to get to the ryokan, but if you call them using the payphone in front of the 7-11 close to the bus stop they'll pick you up. Our room had a private bath and it was absolutely beyond expectations. Comfortable room (although you may need to get used to walk on tatami and sit in a kotatsu), and along with the private bath you can also use the public baths of the ryokan (they're not "public" after 17.00 until 10 in the following morning, so you can just lock the door and have a time for yourself). Service is also on top of things as staff was very, very helpful. They speak English, although knowing a bit of Japanese may get the point across better (I switched from English to Japanese and vice versa depending on the occasion). The ryokan will also receive baggage sent from Hakone-Yumoto's baggage delivery service (and also send them back to the station), which can be very useful if you want to go around the Hakone area without being slowed down. Our plan had breakfast and it was plentiful (far more than what I use to have!) and tasty. The price can be steep, but it's worth every single cent.

Nothing really of concern to report, to be honest.

It’s a whole experience to stay at Fukuya! The staff did exceptional work hosting us. The room was big and had everything we needed. We used shared onsen twice and it was great! Also, keiseki dinner and breakfast were great.

The hotel is located on a hill so you might have some troubles getting up with the luggage if you are coming by bus. Also, the hotel itself is not modern or new but in very good condition. The only thing we didn’t like that the bathroom doesn’t have heating and it was very cold inside.

This was an amazing experience. Once inside, there was no desire to leave! The traditional decor, design and furniture are perfect. Everything is done to make you feel comfortable including traditional indoor clothes. Our room had its own ootdoor onsen which we used several times a day and night. Water at 40°C and subzero outside temp. We had view to the lake, forest and glimpses of Mt Fuji through the trees. Served in our room, the breakfasts and especially the Kaiseki dinners were out of this world. Everything was delicious and perfectly presented. Our hostess, Gurung, was charming and natural and explained every single dish to us. Hakone itself is full of surprises, such as the Hakone Open Air Museum, a gem! So we did leave the room but certainly feel that a 3 night stay was the right amount of time to enjoy the ryokan.

The external aspect of the house is nothing special and the track is steep if short. We did manage it with our luggage but a taxi is definetely better.

This isn’t just a hotel but an authentic Japanese experience. From the moment my husband, daughter (9yrs) and I checked in we were warmly welcomed and the service from the staff was amazing. We genuinely feel like we got to experience true Japanese culture during our stay.

There is a bit of a hill to get up to the hotel, it’s not long but it is quite steep, so probably not ideal to attempt with any large luggage items (they have a shuttle bus during check in/out times available). In saying that it didn’t stop us walking up and down it into town at all, even during wet weather.

The meals were delicious and meticulous, we had both dinner and breakfast served in our room. The staff was friendly and we were able to communicate in English. The facilities were clean and had everything you could’ve asked for. We had an open air bath in our room and we’re also able to use the private onsens. It was a plus for us too because both male & female were able to enter the private onsen at the same time. This was one thing we looked for in particular since we both have tattoos so the privacy was a must for us. The location is great, very close to the bus stop & the hakone shrine which was one of the sights we wanted to see

Construction was being done outside our window but that was out of the control of the staff.

First of all huge props and praises for the staff, The staff was very accommodating and let us change our reservation last minute on site to fit an extra person into our room. The room was clean and had pretty much every amenity we wanted, and the free drinks in the mini fridge was a nice bonus. A big reason deciding factor for us was the the rooms are large enough to accommodate large groups. We had a group of 6 and we all slept pretty comfortably. The public baths are private per group meaning you can take your time and enjoy the onsens without worrying about other people joining in.

A few minor complaints were that one of the ACs in our room was a bit finicky and some time to get working the way we wanted. Also the onsen didn't feel as authentic as the one I went to in Noborubetsu due to the lack of sulfur smell which i guess can also be a plus if you don't like the smell of sulfur. Finally it was a bit pricey but compared to other ryokans in Hakone and considering the included meals, I think it's actually pretty fair.

The meals were phenomenal. The onsen was fabulous. Everyone was so gracious and helpful. We loved the ryokan experience; it was peaceful and somehow both simple and luxurious. Futons can only be so comfortable compared to a bed, but they exceeded my expectation for how comfortable they would be! And the location is fantastic, an easy walk to the ferry on the lake. We absolutely loved our stay.

Booking a cab to the train station has to be done in advance, which we failed to do, but we appreciated that they provide rides to the bus station, and we found that cabs are dropping people off there frequently anyway.

My husband and I stayed here for a night while completing the Hakone round course. This stay was our favorite part of visiting Japan. The staff was so kind and the onsens were amazing.

Everything was great. A couple of tips: We picked up food at the 7-11 before getting picked up by the van (our booking only included breakfast), and we are glad we did because we didn’t want to leave the Ryokan once we arrived. We also traveled in the fall, so when we got there around 5:30pm everything was very dark. If we were to go again, we would probably try to check in closer to 3pm. Breakfast in the morning was at 8:30am and lasted a little over an hour, so keep that in mind when planning.

The facilities are gorgeous, the location is excellent and very convenient, the private onsen was perfect and the massage was the best I’ve ever had. It was just what we needed after a long (very delayed) journey to get into Hakone. The staff was so so kind and helpful. If you get the dinner and breakfast, come hungry because each meal had a lot of courses and unlimited amazing tea.

It’s located on top of a steep hill which can be challenging if walking up with luggage but I believe they offer to come pick you up/ drop off if you let them know in advance what time you will arrive/ leave.