Wow, what a location! Lucky enough to spend a morning watching Mount Fuji come in to view in between the clouds from our room! A true delight! The accommodation, amenities including the onsen and location is exceptional!

This property is quite remote so getting a taxi there was fine, but leaving early in the morning with baggage was tricky! We couldn’t organise any taxis to take us down the steep hill to the bus station but managed to walk down ok. We went in early April and found out (too late) that only one restaurant was open in the evenings and all the others close at 4pm. Although well equipped with a fridge, microwave and tiny cooker, there were no cooking implements eg bowls or spatulas etc! As the property is unmanned, there was no one to provide anything on request. Correspondence with a managing team was by email and reasonably helpful. More honesty on the remoteness of the property and facilities in the town eg taxis and restaurants would have been useful before booking.

The room was extremely nice and the view was beautiful. We were able to see Mt Fuji before it was covered in clouds. The bath was great and happy it was tattoo friendly. Everything was tidy and clean. Sleeping on the futons were comfortable but we did have to double layer.

It would have been nice to have sleep wear provided especially after the baths. For the women's, I wish there was a lock on the door because there were other male guests who were there during our stay. I also wished our room also had the option to have food provided for us as getting around was slightly difficult. I would have liked to see some sanitary napkins provided to the guests or put into the vending machine on the property since the closest convenience store is quite far away without a vehicle. I would recommend renting a car for Hakone as it is more convenient.

Great place to stay and experience Hakone area, without ripping out your wallet. We were family of 6 people, and the room was big enough to host our all in comfort. The room was clean and organized, and you have a refrigerator, microwave, glasses and other kitchen amenities. The location is great and close to all activities in the area, there are restaurants around as well as 24/7 grocery shops. Overall very recommended place to stay.

Take into account your only have a private toilet, but not bathroom, which is shared with other guests and it's located as part of the hot springs bath room. It's not a big deal as most times this room is empty, but yet this is something to note. Also, if you don't used to sleep on a Futon mattress, take into account you'll need at least 2-3 one over the other, as for us we had only 2 extras for all the family, and I think they should offer more.

Amazing view and facilities. The onsen is amazing and the remote place makes it an exceptionnal stay. The food was amazing, all appliances were top notch and the indication for cooking clear. It's a self-check-in system and you won't see much staff during your stay. This participate to the feeling of peace and isolation in a wonderful environment. The view on the lake Ashi is perfect and if you're lucky you'll see Fuji-san! Very spacious room with futons to sleep on. A real japanese experience :)

Quite hard to access if you have luggages and no cars as you'll have to take a crowded bus (or an expensive taxi) and hit the steep slope and stairs to reach the hotel. It's not very long but a tedious effort.

Hakone Ashinoko Hanaori is truly a slice of heaven! From the moment we step in, we greeted with authentic Japanese hospitality and charm. The majestic views of Mount Fuji are simply breathtaking, especially when enjoyed from the comfort of your traditional Japanese-style room. The hot spring onsen experience – it's pure bliss, offering relaxation and rejuvenation after a day of exploring Hakone. Its the perfect blend of Japanese tradition, stunning scenery, and ultimate relaxation, this is the place to be.

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The room was lovely and had the most incredible view of Mount Fuji - the onsen was amazing overlooking the mountain as-well and the facilities are very well kept. We would definitely look to return here if we are in the area- we were able to relax and get first row seats to the wonderful mountain.

It can be tricky to get to the place with public transport- but we were able to do it with 2 kids so was worth the amazing view in our room. Because it is secluded it could be good to add a few more items to the vending machines for dinner- but I highly recommend this place.

Great property to experience authentic Ryokan! We loved our stay here. The rooms are spacious and the views are amazing. The property was clean and comfortable. It was great they provided toys for the kids to use while there. It was great to experience the bath as well, the kids loved the novelty of the shared bathroom.

The location would be very difficult to reach by public transport!

the room dont have toilet, but have onsen bath, villa quite small, so we are having the whole onsen by ourself everyday. so we did onsen morning and night. it is very relaxing. the room also can see mt fuji directly.

location is high up the hill, so not for traveller that is without transport and bring many luggage. as there is no lift. need to walk up and not recomended for elderly.

Good view of fuji and the lake, ice bucket and ice machine, laundry and iron. Lots of appliances in the room including microwave, toaster. Also has a tea set and wine opener.

Heat was leaking out through the big windows, closing the panel doors didn’t help much. Hard to get here without a car, and there’s a giant pothole on the road to the carpark. Snowy roads leading up to the ryokan means winter tires is necessary. Shared onsen is a bit small.

Amazing views of lake and fuji Plenty of space Quiet and not sharing the property with many people Amazing onsen view

If you’re not travelling by taxi then it’s a very steep and long hill to walk up from the bus stop - you will be out of breath Lack of flexibility with fixed check in and check out times - some more communication/ planning with the cleaner could resolve this and this would add to the customer service.