Amazing place. The staff were incredible, the food was amazing and the private onsen was so relaxing. We got two rooms: a regular and a suite. Both had private onsens and both were very nice. The smaller room had a beautiful view out to nature. The suite had a roll set up behind the onsen so did not have much of a view. Can’t say enough great things about the staff. They would bend over backwards for you. Welcome to you with delicious tea and cookies, explained every dish they brought out at meals, arranged, transportation, etc.

Not sure the suite was worth the extra money. We probably just get the regular rooms next time.

This was the most incredible hotel experience I have ever had. The location is absolutely stunning and surrounded by nature. The staff and service are beyond exceptional- we were treated like royalty! The rooms are just beautiful, relaxing, and the beds were super comfortable. Of course we enjoyed the private onsen and did not want to leave. The food was such a treat- truly a culinary masterpiece for both breakfast and dinner (both included in our stay). They provide you with everything you need- all standard amenities, pajamas, bath robes, water, free drinks, even a free midnight snack! How could anyone not love this place and the people. I will be dreaming of my stay for a very long time.

Absolutely nothing to dislike.

Staff was incredible, accommodating to multiple requests on transfer from train station which was critical considering the location of this hotel is not easily reachable Room and hot springs was super clean, well maintained and comfortable. Amazing dinner service.

The was a bit limited in beer and wine options, could be helpful to see menu online and plan accordingly.

The hotel is very luxurious and beautiful hot spring resort. It provides a gourmet Japanese and French fusion dinner, and a traditional Japanese breakfast. We had a wonderful experience with its nice service.

Location is not very convenient but they have private car pick up and drop off service.

Amazing experience staying at Kanaya. Rooms, service, the hot springs and the food - everything was wonderful. They took care to create menus for our specific dietary requirements and everything was super satisfying. Thank you

Nothing at all

The staff are amazing. They are kind and thoughtful. We speak little Japanese and the staff made sure we were taken care of. The room and facilities were beautiful. The design choices were excellent

Not a thing.

The private Onsen in every room, breakfast and dinner. All was fantastic with perfect service and so kind and helpful employees!

There isn’t something negative.

I always have a wonderful time staying at Kanaya Resort. Great hospitality, excellent food and onsen! I really love this place!

Nothing!

very comfortable, food is in very good quality, onsen is great, mainly local travellers

lift maybe a bonus for disabled people/elderly

meals, both breakfast and dinner were excellent.

room would need the better air conditioning.