This hotel offers great prices and very accommodating and spacious rooms. The service and hospitality are unmatched. The hosts try to ensure the guest is very comfortable and throughout my short stay of 2 days with a friend, I did feel very much at home. The onsens that are offered here can be booked 24/7 through reservation by using the board at the door of the onsen, there are two available ones: Hot and Lukewarm, as a foreigner I considered lukewarm to be ideal! While it is not directly connected to Gora, it's very easy to reach through Public Transit like the cable car which includes a bit of a walk and or a bus that also commutes there directly. I'll definitely be returning here whenever the opportunity presents itself! Thank you very much to the hosts for being so accommodating!

5/5 food. 5/5 onsen. Cozy, eight room ryokan. There are two private onsen for guests. The onsen water relieved pain and movement in arthritic joints and made your skin feel silky smooth. The bathroom amenities in the onsen are luxurious. The futon was very comfortable, even for elderly western guests. Specifically request continental food if you do not want 100% Japanese cuisine. Both the continental and Japanese dishes were presented beautifully and tasted amazing.

Unless you have a car, getting to the location when the cable car and buses aren’t running outside the daylight hours is limited to taxi or hiking. The ryokan will discount the taxi cost. The two onsen were labeled lukewarm and hot, but I found the lukewarm onsen very hot and the hot onsen perfect. You can adjust the onsen temperature by adding cold water from a tap in the corner. There are no showers in the ensuite bathrooms. You shower in the two onsen. This was not an issue for my family since onsen time is when you shower at a ryokan. I have never used an ensuite shower at a ryokan.

The staff is really warm and welcoming, they've made me feel at home. I loved the Yukata! The onsen were fantastic! And I loved that it is privatized, each guess is allowed up to 45 minutes but I didn't have to wait to go. The view is really amazing (I got up early to see the sunrise) and the room was very spacious for just myself.

It was a last minute booking for me. The hotel is indeed far (by foot) from the train station, buses stop early but there were cabs available. The food seemed amazing but it has to be booked in advance, which I'll make sure to do next time. I would still go back as it was an incredible place.

Loved our stay here, the Japanese style room surpassed our expectations. Loved the screens and deck area. This was our first stay in a Japanese style room, and we loved it. The staff were wonderful and made us feel at home. We loved the Onsen and used it as much as possible. We definitely r3commend getting the Hakone Pass for use in this area.

We knew at booking that without a car we were in a bit of a remote location. As it was early in the Spring season the funicular to our area only ran limited hours. We did not book meals at our accommodation and in hindsight we should have, as it was not as easy as we thought it would be to find restaurants we could walk to. We would definitely stay in this location again as we loved our cable car ride over the mountain to Lake Ashi.

Staff are super friendly, it was my birthday and we arrived to my room decorated. Upon arrival we got to pick our robes and were greeted with tea and a sweet treat. Room is large and beds are comfortable Good distance to walk to and from the rope way station and there is a bus station right outside Onsens were nice and the toiletries provided fantastic

There didn't appear to be any other showers other than the ones located in the onsens so if they are in use you wouldn't be able to shower. Not really a negative of the hotel but something to be aware of is the rope stops early so you need to plan for that and you can't use your hakone pass on all the buses. Limited food options around the hotel, we didn't eat in the hotel as it was quite expensive

Loved Everything! This place was incredible! I highly recommend it. The staff person we dealt with was so nice and her English was good. On foot it was a long walk to get there from lower Gora. If you take the cable car up from Gora to the station it is a shorter walk (that was a nice find the next morning). The private onsen is great, we got to use it twice in our short stay. We bought breakfast and it was worth every penny. I agree with someone’s comment that it was like a Michelin star meal. We had a toilet in our room which we were unsure if we would have or not. I highly recommend this place. We wish we would have stayed more than one day.

The location on foot but honestly I would walk there everyday to stay because it was so beautiful and such a comfortable lovely stay.

Nice staff, nice and clean rooms, private Onsen that can be booked for 45minutes per session. When booking classic Japanese style rooms they offer extra mattresses on request.

Location wise it is very far away from everything. In order to get to the hotel we took the cable car. Last ride up is 6.20pm - so very early. There are no other restaurants/bars in this area. The only food options the hotel offers 1. a super pricy multi course menu ($150/person) or 2. instant noodle soup and other snacks. We booked the dinner on the first night and were the only guests - so we basically had a private chef. Therefore, I totally get it why it is so pricy. And... it was fresh and good quality food - but I'm still not sure if I'd book it again. The second night, we bought a instant noodle soup that we ate in our room. For the experience, I wished the hotel would have offered a small à la carte menu.

The service and facilities were excellent. The staff, Phuong, was super nice and friendly. We really appreciate her care of us. She gave us welcome tea and a sweet, and even helped us to dry the shoes as we arrived at the hotel on a rainy day. My husband also received a surprised gift for his birthday. The hotel was very clean, and the shared - private onsen was really relaxing with mountain view. Our room was with mountain view too.

There weren't many restaurants around the hotel.

We enjoyed our stay at this hotel. It seemed we were the only guests in this place why it not only was extremely quiet - we also had the two onsen for our own. The room was small, but large enough to store our two bags, the toilet was really tiny. We loved the two onsen and and the great view down the valley. The best, however, was the friendly people working at this place: at the day of departure we had some spare time until the bus was arriving. We ordered a coffee which, however, took a little while to get prepared. We felt bad that we had to leave before it was ready. Not only did the staff give us two umbrellas (to keep) as it was raining very hard. They actually brought us the coffee to the bus station! どうもありがとうございます！

NOT really a bad thing but good two know: The hotel only serves dinner and breakfast if you preorder a couple of days in advance. If you do a short term booking as we did please bring your own food. Next restaurants a not in walking distance and public transportation ends early in the evening. If you book your dinner then you need to know that there are no little bytes available, only one full set course which was around 100 Euro / dollars at the time of our travel.

Beautiful onsen experience. Spacious room with views to the surrounding mountains. Breakfast was really good and the staff was very friendly and thoughtful.

Though we already knew this, the need to get there in the ropeway made the experience a bit stressful since we went on a holiday and the last ride was very soon. For the price we payed, we were expecting a shower in the bedroom, and not only in the onsen (which require reservation).