Great room, and private Onsen was terrific. Staff was very kind and attentive. Meals were excellent!

They need to provide more instructions/ detail on how to get from the train station to the hotel for NON Japanese speakers. I suggest including this information in the Booking.com entry for the hotel and sending an email prior to arrival with the details on how to take the bus from the train station (in English). Example: From the Odawara train station exit to the bus terminal take the “T” bus line, ride 58 stops, get off at stop #256, Ubako-Onsen-iriguchi.

Absolutely incredible staff from the moment of arrival to the moment of departure. In particular, Yuuta was so helpful, attentive, and downright elegant. An EXCEPTIONAL breakfast and dinner were included with our room, prepared as Japanese interpretation of multi-course French cuisine. The view from the dining area was stunning. Absolutely wonderful. I believe all rooms include a private outdoor onsen (hot spring bath) where you can soak for hours while enjoying nature.

It can be hard to get to/from the hotel with large luggage if traveling heavy--the trip from Hakone-Yumoto station by taxi is a little long (expensive), and scheduling a taxi on your departure day from the hotel back to Hakone-Yumoto station can be challenging due to lack of taxis in the area.

Our experience from check-in to check-out was exceptional. The staff were incredibly friendly and accommodating, ensuring a welcoming atmosphere throughout our stay. The included breakfast was a highlight—expertly prepared by the chef and absolutely delicious. Additionally, our room was spacious, impeccably clean, and provided the perfect level of comfort.

The dinner and breakfast were great, and so was the room with the private onsen. The staff were all super polite, and my girlfriend and I have an amazing stay here overall.

It's not that easy to reach by bus, I wish they would've arranged to come pick us up at the bus stop, it's exclusive enough where I believe they could've.

Extremely helpful and polite and courteous staff. Gorgeous views over the wooded valley and only 10 minutes walk from nearest bus stop with buses 4 to 5 times an hour. Really delicious French cuisine with Japanese accents. Very spacious apartment and wonderful hot spring onsen with tree canopy view to enjoy. Highly recommended

Nothing

Staff are very friendly and can speak fine English. French-style cuisine is well prepared. Property is clean and has easy access to public transportation. Facilities are new and clean.

There’s no convenience store nearby. The room is a bit small, we found it a bit challenging to place two small luggages.

Friendly staff, very accommodating, and beautiful relaxing rooms. The meals were fantastic.

Accessing this location without a car was difficult, and the hotel only offers a short shuttle to the city bus stop on the main road. The bus itself is jam packed with other tourists and their luggage - not for the faint of heart!

The room was great, service excellent, and the surprise of fine dining was delightful.

We found the music in the hallway at night to be somewhat disturbing and disruptive to our sleep, especially because it was louder.

Everything about this hotel was amazing from start to finish. The friendliest, most hospital people work here who truly want their guests to enjoy their vacation. Bed & linens were SO comfortable! Onsen was relaxing and HOT!

I do not have 1 complaint about our stay. I superseded our expectations.

Food and service were exceptional, especially for this price range. Food was delicious each meal. Bus stop nearby for easy (but long) access to sightseeing attractions. Nice to have a private bath.

A bit far from the action besides the ferry, but could be a plus if looking for something quieter. Room was a bit cramped.