The room was bigger than what it looked in the picture; a nice surprise. The breakfast and the hot spring were great! I liked the flexible hours for using the public onsen. They were split into 2 areas; depending on your time plan, you could soak in the water early in the morning, in the afternoon, or late at night. I managed to get the right time when there was no-one in the open-air onsen one evening. The darkness, just with the softly illuminated bushes and trees around, the smell of flowers and the light drizzle...they made the experience very magical.

Written information about the breakfast could have been provided on all days, not just on some. I do understand and speak some Japanese, but I am also hearing-impaired. It was very difficult to catch what the waitresses were explaining through the mask. Translating a menu into English should not really be that difficult. I gladly did it myself - when it was provided!

We absolutely loved our stay here. Nothing was too much trouble for the staff. Everything was so comfortable and we felt very well taken care of. Location wise it was perhaps a bit more out the way than some places but we loved it being more remote and it was very easy and cheap to get to via bus and we did the whole Hakone loop no problem without a car. We got a taxi from Gotemba Shopping place for about £20. The food was really special and we loved the outdoor private jacuzzi. We got engaged just before we arrived here and it was the perfect special place to celebrate!

The attention to detail from the moment we checked in. The room was huge with a beautiful view and an outdoor hot tub. The food was amazing.

There was a loud screeching noise in the dining room. You can get there with a bus, but I would recommend using a car as its a long walk from the bus stop (especially if its raining)

The staff went above and beyond my expectations. To start, I had a lot of questions and concerns prior to the stay, even up to the day before! All of my questions were answered as swiftly as possible (given the time difference). When even I was in Japan, they replied within the next few hours! I should also note that I used both English and machine translated Japanese to make things a bit easier. The rooms were fantastic! I had 3 rooms booked, one with an outside bath (not onsen), one with an onsen, and a regular room. The regular room looked like a regular western hotel room (NOT a japanese business hotel room so you actually have space to move around!). The room with the onsen is in a separate building across the street. The onsen can fit 2 people comfortable and has a nice view of a private garden. The room is also quite spacious with a living room area. The room with the outdoor bath is the biggest of the 3 we booked. The bath was large enough for a single person to stretch out and take a nap. I was the only to use the bath so I can't say how many people can fit comfortably. In terms of the other facilities, there's two public onsens (public in the sense that any guest can use it). There's a large and "small" bath, separated by men and women and rotated throughout the day. While knowing the kanji for men and women would generally be useful, the colored banners reflect which one is which and the large onsen is labeled. The "small" onsen isn't really small. It can comfortable fit a good amount of people. It's small in the sense that the larger one has 2 onsens, one of the same size and one that's smaller but also outside. I personally like the outside onsen. The restaurant is spacious and wasn't overcrowded (I'm guessing there's multiple dinner times). The dinner and breakfast menus were absolutely delicious! Lastly, the staff are super accommodating!

The staff were very helpful and communicated with us in English. The room was very large, with an entry way, a large room, shower, and patio with private soaking bath. Since we had the private bath, instead of using the public one, we used the private one on our patio. It had a nice view out to nature. The shower itself was very large and also had a direct door to the patio and bath. We had the breakfast there and it was very filling and delicious.

Food was exceptionally good, we had breakfast and dinner for 2 nights and both were plentiful and delicious. Would warmly recommend to book with food included.

More remote location, prepare for appr. 1h bus ride through the mountains from Odawara station.

Could not have loved this place more, it was the highlight of our whole trip. Amazing comfy bed with a lovely view. In the morining I had a relaxing soak in the lovely private bath on my balcony, which was surrounded by trees and birds singing, as the sun came up - absolutley perfect. Lovely traditional breakfast! The staff were really friendly and went out of their way to be helpful. Several of them spoke very good English. We paid to have a kaiseki dinner at the hotel and this was a wonderful experience - amazing food and we had such a lovely evening. Wish we could have stayed at this place for a week!

We were a bit worried before we went that it is a little out of the way so a bit of effort was required to get there via public transport from Tokyo - 2 trains and a local bus - but it was very easy to do the journey using google maps and the journey was part of the fun! And it was ABSOLUTELY worth the effort to get there, this place was just wonderful.

Very nice hotel, you get a welcome drink when you check in, the dinner is very much a recommendation from our site. Delicious and a nice event. If you stay there, book the dinner! The onsen is small but hot and clean. The rooms are clean and beautiful. Not the largest, but large enough. The staff is helpful and friendly. We would stay there again. We stayed in more expensive hotels in that area which where much worse in terms of service and quality of... everything.

Nothing to complain.

The food was amazing. Beds were super comfy. They even let you choose your own Yukata for the night.

Be aware, tattoos are strictly not allowed in the onsen. They do give you patches to cover them for an added price but they often show through.

Quite simply from the very second we entered the property we were excellently attended to.The staff were flexible to explain everything in English and friendly. Room was quiet and comfortable in every way; mattress, mini-sofa, amenities and bathroom. Menu was adapted to our allergies in a very creative and delicious way. Usually allergies to seafood are solved in Japan with “here’s some tofu and vegetables”. Not so with Fuga chefs. Every dish was exquisite and the staff amiable. I recently dined at Mandarin Oriental in Tokyo and their Michelin chefs failed creatively when providing alternative dishes compared to Fuga chefs. Outstanding. Impeccably clean room and public areas; fantastic food and the whole ambience was to leave the guests to enjoy it.

In truth, nothing to improve about the property or service. Maybe some updated access options on the website. You can catch a Romance Car from Shinjuku to Hakone-Yumoto then a bus which would be easier than going to Odawara then taking a bus. Small point but overseas tourists prefer convenience and luxury.