Clean room Room onsen is good. Also toiletries in the room are abundant

Was told to clear the water in the onsen after use but it was difficult

The hotel is clean and the meals were good.

The location is too remote and difficult to reach because of the steep slopes, definitely not for elderly people. There is no elevator in the hotel and bus station is 15 minutes away.

We liked the private semi open air bath in our room

We didn't like how inexperienced the front desk staff were. Almost every question I had they couldn't give me a definitive answer. I don't know if they were new or just didn't know. [Used Google translate] plus some team members spoke English* well. We only used their in-house bath house once & still got charged a resort hotspring water use fee for both days. Getting to the Hotel was quite a hassle. Yet again the staff wasn't much help, We asked for a ride down the hill to atleast the main street since it was not listed how difficult it would be walking up/down the steep slippery inclined poorly paved roads if your not arriving via car. we eventually got tired of the run around from their team's responses. Even requesting them to help order us a taxi was a hassle for them, We ultimately walked up & down the hills with all our luggage/backpacks when checking in & out of the location. It was okay proximity from some popular attractions like lake ashi, hakone ropeway, hakone open air museum via local busses. Definitely recommend to anyone to be mindful of the routes/stops. Unfortunately none of the staff knew how to get to any of these popular tourist location's. Luckily Google maps & google translate did it's thing and with alot of quick searches/navigation we were able to get around to the activities we planned. Maybe not soo important to mention but we noticed in the evening that our TV also didn't work.

We loved the views and the hot spring tub in the room. The room was also quite big, so we had space for all of our luggage. We didn't use any other hotel facilities, so cannot comment on those.

Our room was very dusty and in need of some care. A hook fell off when we hung the coat, a switch fell off when we turned the light on. We knew about the steep hill, but we hoped more help would be provided with the luggage. Not all staff were helpful.

The onsen bath in our room.

The steep steps up to the property. It was also difficult to locate as we had to drive to another resort to get help to the location. You need to take more than 80 steep steps up to the property, a task not possible for some.