Great Traditional Ryokan with private onsen.As expected. The staff were good and the multi course Keisei dinner was unique and delicious.The dinner service is top notch. Good value for money given the busy autumn season.

The location is in sengakuhara which is somewhat interior to other attractions.So I suggest to take a bus from gion rather than coming back all the way back to hakone yumoto station if you are doing the famous roundtrip. I am mentioning it because I found it difficult to plan and can't find this information in any other reviews so want this to be useful to others booking in the future

The private onsen and the entire "ryokan" feel but still having a proper hotel like support (front desk, restaurant, unlimited drinks, small store for goods etc.) was perfect. Staff were exceptionally good as well. Wanted to also help travelers find the place. From the Gora Cable Car Station there is a bus-stop right outside of the station (at/near the train crossroads). Take this bus to "Hakone Highland Hotel" (I believe all busses will stop here from Gora station). Directly across the road from the bus stop is Sengokuhara Shinanoki Ichinoyu. Enjoy your stay!

More variety in the offered meals, though they were EXCELLENT, they only offered Japanese meals. For example, it is mostly seafood so if you have a fish/seafood allergy. Was fine for our 1 night stay.

This ryokan was so worth it. Check-in was a breeze, both the lobby and the restaurant have free drinks! We got the package that included dinner and breakfast and both meals were incredible, there was such a wide variety of traditional Japanese food for both meals and there was enough as well that we were so full afterwards. Our room had a private onsen and traditional Japanese futons. The onsen is great and has a cold water faucet so you can adjust the temp of the water if it’s too hot - just get in slowly! All of the staff from the desk to the restaurant were so polite and nice. If you’re riding the “S” Hakone Tozan bus you can get off at the Venetian Glass Mori stop and cross the street. If you’re riding the “T” Hakone Tozan bus you would get off at Shinanoki. Just note that when leaving, the bus to Odawara tends to be *extremely* crowded, and the bus has to go through a lot of turns to get down the mountain. We ended up getting off at Hakone Yumoto station and taking a train instead because I got motion sickness. 😅

Great traditional style Japanese rooms, just what we wanted! Really nice to have a small private onsen in the room. The public onsen we loved going to as well as it is much bigger. Dinner and breakfast was super nutritious. We loved our stay here. A lot of the reviews here mention the location being out of the way but don’t let that put you off. Most places to stay in Hakone are pretty spread out. If you have the Hakone free pass it’s very easy to get a bus from Hakone Yumoto station to there (about 25 minutes). Then the hotel is near the bus to take to Lake Ashi and the cable car (also included in the free pass). If you have a lot of luggage I would recommend forwarding it to your next hotel after Hakone instead of bringing it with you and just pack an overnight bag.

Late check in time. No vegetarian options for dinner but I understand that is what’s traditional.

Really recommend booking with the dinner and breakfast included, both were excellent. On top of this, one of our party couldn't eat fish and they were very accommodating of this and prepared her different options for the meals. Location was very good. Multiple busses run to it from Gora and some all the way down to Hakone Yumato and even Odawara (although I would avoid these if bringing large luggage as the Odawara busses can be very crowded and won't necessarily have room for large bags) The private onsen bath with the room we booked was excellent. Only large enough to comfortably fit 2 people at a time but that was fine you don't want to spend too much time in it in one go. We all used it multiple times despite only staying one night. Would have gladly spent a few extra days here to enjoy it further! While it was the most expensive place we stayed during our trip it seemed very reasonably priced for the quality of the food and the inclusion of the private bath. Would definitely recommend for a stay in Hakone.

There was a low level paper window on the ground floor through which noise outside could be heard quite clearly. One of our party had slightly disturbed sleep because of this because it was next to their futon and it was windy overnight. Worth being aware of if you have light sleepers in your group, but wasn't a major issue overall.

Big and spacious room with private onsen, in the middle of nowhere so it’s very quiet, Japanese diner and breakfast with unlimited drinks included. There’s a bus stop next to the place, it’s a bit out of the Hakone loop but a bus will get you there from Gora in 15 minutes.

The beds weren’t comfortable, I had a backache when I woke up but the onsen solved this problem in a minute. The service at the restaurant was so so, we came at the table and we did’t understand quite well what should we eat first and how to do it, the waitress explained it once but that was too fast and too much information at once. We only realised at the end of the meal that there were a paper than was explaining how to eat everything, the waitress should have say it to us. Also they forgot our drinks, we had to ask them twice.

Love the experience! The traditional style dinner (we got sukiyaki) + breakfast is delicious! Not to mention the drinks are included. Also love the private onsen. A great way to end/start the day. The room is super quiet. The hotel also provided clear communication regarding how to get there. It's not the easiest place to get to but the food and the onsen really made it worthwhile.

Nothing much really. If anything, the hotel did provide instructions on getting there but it's in their website: https://www.hakonenavi.jp/international/en/ You can find "Route search". Basically from either Odawara or Yumoto station, take the T-line bus bound for Togendai (platform 4 at the Odawara Station East exit bus terminal). The destination bus stop is “Shinanoki Hakone Highland hotel”, #244, and the journey takes about 40-45 minutes from Odawara or 30min from Yumoto. The hotel is about 1 minute from the bus stop. Just be aware that it's a local bus so there's no dedicated baggage space. With many tourists, the bus does get crowded. Also the road is tiny so there could be traffic.

We had the private bath attached to our room and it was very nice! The temp was perfect! Dinner and breakfast were great as well, definately a unique experience - and you were able to choose the time in which you wanted to attend dinner/breakfast which was nice. This is a more traditional ryokan than others we've been to. Unfortunately, I cannot speak on the public baths as we didn't use them.

Everything was a bit outdated compared to other ryokans around the area. Instead of receiving your meals in a private room/receiving course by course, you were sat in a dinning area with everyone else with your table pre-set (not a negative just something some people might be looking for!)

Gorgeous stay with private onsen in the room which was very welcome after 5 busy days walking around Tokyo. Room was well equipped and staff were helpful and friendly, free drinks (including alcohol) available from reception throughout the stay. The traditional Japanese dinner and breakfast were a real treat (although not to our taste as fussy western eaters it was good to experience!) Can be accessed by bus but we had a car and would recommend this for anyone staying here - parking was plentiful and free. Well located in a quiet spot for exploring the surrounding area. Wish we stayed 2 nights!

We aware the only shower in our room was on the balcony!

We had a private onsen in our room, quite small but very delightful. The public onsen was very nice, we were the only ones there when going in the morning. The public onsen has very long opening hours, which is very nice as a lot of things close early in Hakone. Nice and helpful staff, free diy drink bar in the main building and the restaurant. The breakfast was very traditional Japanese. The hotel provides the guests with traditional robes and slippers. The location is conviniently by a bus stop (direct bus from Hakone Onawara station, about 40 min ride. Would recommend getting Hakone freepass for the transportation). Well located if you wish to hike up Mt Ashigara to view Mt Fuji

Staff’s English skills are limited, but everything got communicated well