Nice retreat. Location is about a 20 - 30min bus ride from Hakone station. From the retreat you can walk / bike (45min / 20 min) to hike the nearby mountain with a view over Fuji. I stayed 1 night which was fine. There isn't that much to do in the area so I'd recommend max 2 nights. All-day free, GOOD coffee (hard in Japan), in the cafe. A nice little place on the premises. This adds quite a lot if you want to chill there. GREAT breakfast Onsen were very nice, but a bit tugged away in the back, no view.

Rooms have aged somewhat (plaster coming off) and are themselves not very luxurious. Balconies do have a nice little view over the garden

Loved the location, so peaceful in the woods after a busy week in Tokyo. The Onsens were empty each time we went and we were there in Golden week! Great facilities to change and shower beforehand. There's an indoor and outdoor onsen for each gender. Also booked a massage which was really relaxing. Also wanted to call out the attention to detail cooking to accommodate my shellfish allergy. We had to cancel a booking elsewhere as they wouldn't make any menu substitutions at all. We had a set menu included in our booking and everything was excellent. The chefs used different pans and utensils for me to avoid cross contamination. The staff were very attentive throughout and we really enjoyed the various areas to relax (the cafe, the area with the games and sake, the Onsens). I'm so glad we booked here!

The rooms need a coat of paint, it's strange to see the paint peeling when the rest of the place feels like a luxury resort. There's no way to control the temperature in the rooms, there's either heating or cooling depending on the season then you can either turn the unit on low, medium or high. You can't adjust the temperature or decide if you want it hot or cold. It would have been useful to have the option of a shuttle or cab service to a station after checkout. We were there in Golden week but it took us 1 hour 30 to get to Odowara station (when it was meant to be 30 minutes) and had to re-book our bullet train. The hotel said cabs weren't possible as it was busy and the first bus we waited for was full so we had to wait another 30 min for the next one.

We loved everything! The room, the forest view, the onsen, the breakfast -- all was outstanding. We ordered room service for dinner the second night because we were too tired after our day of hiking and it was perfect. Good value for our money and very healthy. Do that if you don't want to have their lovely restaurant dinner. Loved the pastry choices and coffee/tea/beverage choices in the common room. That room was wonderfully equipped with board games and books. The staff was wonderful. Both reception and the restaurant staff. Housekeeping staff were so nice too and efficient bringing towels or whatever we required.

The onsen clothing was too small. The tops and bottoms. Perhaps a larger size for us larger guests. Hahaha. No big deal, we wore our own clothes to the onsen.

Everything was well kept, a very serene space for a getaway.

Since the property is located in a remote area, public transportation was limited. Upon checkout, I was not able to get on a bus to head to a nearby train station for over an hour due to overcrowding. For the price paid for the room and boarding, it would be appreciated if the hotel can provide courtesy shuttles for their guests to the nearby train station. Many less expensive ryokans I have stayed at in Hakone will provide this service. It would be feasible if this property did the same.

The location is spectacular with peaceful scenery and the forest smell is beautiful. In spring all the garden was blooming and coming back to life. We enjoyed dinner and breakfast the food was excellent and the rooms are spacious and really beautifully presented. The Onsen was a welcome end to each day. You need to get a taxi to and from Gora to access things if you don't have a car but easy to do with an app. Otherwise there is a bus out the front that goes to the station. Highly recommended if you want to get away and enjoy some down time

Nothing

I stayed at this property for 2 nights and it was at the end of a 3 week trip around Japan, so the quiet and remote location was perfect for me. The room was a good size and the public onsen was really nice after a big day of sightseeing. The rooms do need a refresh of paint, but otherwise the shower was good and handy to have the coffee/tea machine and fridge as well. I really loved the breakfast buffet, it was delicious. It is at least a 30-40min windy bus ride from the main area and then a fair up hill walk from the bus stop - which I didn't mind.

The room service was limited and very expensive. Given the location is quite remote, it would be good to have more options for when you arrive late

Absolutely beautiful peaceful retreat in the forest away from the main street. Loved the lounges to relax in with incredible complimentary tea and coffees. Beautiful onsen with lovely products. We loved our stay here, highly highly recommend.

Breakfast and dinner are quite pricey Walls in the room are peeling and need a coat of paint When checking in we asked for some local restaurant recommendations and information about the area but the lady assisting us didn’t speak very good English and couldn’t give us any info at all

This place is really lovely. Being in amongst the trees creates a very relaxing environment. The room was a good size with comfy beds and a nice seating area. There was a decent coffee machine in the room as well as a speaker to play music. The big window with a view of the trees was amazing - especially when the deer visit at dusk. Nice and quiet place. Breakfast was delicious and very comprehensive (lots of choices if you want western style or japanese style). All the staff are very friendly and accommodating (especially Ayako). The onsen was nice and I particularly liked that it was open all night as I prefer to use it alone or with few people in. The shared chill out area and games room were something I wasn't expecting but a nice surprise. We made good use of this space and enjoyed the welcome drink - a nice touch. The hotel have electric bikes for hire for a very reasonable rate which we used to cycle to the Botanical Gardens. A few previous guests have commented about the rooms needing a paint but it actually looks like they have chosen a rustic style of decor and it didn't bother us at all. It works with the industrial style of polished concrete in the bathroom. We were also almost put off by previous guests suggesting that the location is too far from anything. In reality it's a 5 minute walk down the driveway to a bus stop and a 20 min ride to Gora where you can connect to most places very easily. We really loved our stay and wouldn't hesitate to book again if we are back in Japan.

The Onsen is average, one small pool inside and one outside. There are apartments with private Onsen too on the location though. The Japanese food was also average, a bit overpriced compared to the quality. The tuna sashimi was stringy. The presentation of the dishes was nice. At the end you get a huge bowl of rice to fill up the gaps if you didn't eat enough food.

The garden was a bit messy, our room smelled like smoke and there was no separation for the shower splash in the bathroom. The small town has a very nice glass museum and some great restaurants.

This was a real retreat from the city and I thoroughly enjoyed my stay here. We left feeling recharged and at ease after just 1 night in this beautiful space. The room was a good size, with comfortable beds and a gorgeous view of the autumn foliage. The powerful speakers were an added bonus! The common areas were abundant for rest and relaxation, with board games and coloring sheets, snacks and beverages for all. The compound was so peaceful and quiet, it was such a dream. Meals were also delicious, we had both dinner and breakfast and everything was delicious. I was particularly impressed by the extensive and generous buffet breakfast spread.

The bathroom was unlike the usual Japanese style, which would have elevated the overall experience. I felt that it was the only part of the room that didn't match the premium price we were paying. While the space was very well-designed, we noticed many areas of improvements in terms of upkeep - common areas and the room itself had dust in many corners and vents.