Nice retreat. Location is about a 20 - 30min bus ride from Hakone station. From the retreat you can walk / bike (45min / 20 min) to hike the nearby mountain with a view over Fuji. I stayed 1 night which was fine. There isn't that much to do in the area so I'd recommend max 2 nights. All-day free, GOOD coffee (hard in Japan), in the cafe. A nice little place on the premises. This adds quite a lot if you want to chill there. GREAT breakfast Onsen were very nice, but a bit tugged away in the back, no view.

Rooms have aged somewhat (plaster coming off) and are themselves not very luxurious. Balconies do have a nice little view over the garden

We loved everything! The room, the forest view, the onsen, the breakfast -- all was outstanding. We ordered room service for dinner the second night because we were too tired after our day of hiking and it was perfect. Good value for our money and very healthy. Do that if you don't want to have their lovely restaurant dinner. Loved the pastry choices and coffee/tea/beverage choices in the common room. That room was wonderfully equipped with board games and books. The staff was wonderful. Both reception and the restaurant staff. Housekeeping staff were so nice too and efficient bringing towels or whatever we required.

The onsen clothing was too small. The tops and bottoms. Perhaps a larger size for us larger guests. Hahaha. No big deal, we wore our own clothes to the onsen.

The location is spectacular with peaceful scenery and the forest smell is beautiful. In spring all the garden was blooming and coming back to life. We enjoyed dinner and breakfast the food was excellent and the rooms are spacious and really beautifully presented. The Onsen was a welcome end to each day. You need to get a taxi to and from Gora to access things if you don't have a car but easy to do with an app. Otherwise there is a bus out the front that goes to the station. Highly recommended if you want to get away and enjoy some down time

Nothing

I stayed at this property for 2 nights and it was at the end of a 3 week trip around Japan, so the quiet and remote location was perfect for me. The room was a good size and the public onsen was really nice after a big day of sightseeing. The rooms do need a refresh of paint, but otherwise the shower was good and handy to have the coffee/tea machine and fridge as well. I really loved the breakfast buffet, it was delicious. It is at least a 30-40min windy bus ride from the main area and then a fair up hill walk from the bus stop - which I didn't mind.

The room service was limited and very expensive. Given the location is quite remote, it would be good to have more options for when you arrive late

This place is really lovely. Being in amongst the trees creates a very relaxing environment. The room was a good size with comfy beds and a nice seating area. There was a decent coffee machine in the room as well as a speaker to play music. The big window with a view of the trees was amazing - especially when the deer visit at dusk. Nice and quiet place. Breakfast was delicious and very comprehensive (lots of choices if you want western style or japanese style). All the staff are very friendly and accommodating (especially Ayako). The onsen was nice and I particularly liked that it was open all night as I prefer to use it alone or with few people in. The shared chill out area and games room were something I wasn't expecting but a nice surprise. We made good use of this space and enjoyed the welcome drink - a nice touch. The hotel have electric bikes for hire for a very reasonable rate which we used to cycle to the Botanical Gardens. A few previous guests have commented about the rooms needing a paint but it actually looks like they have chosen a rustic style of decor and it didn't bother us at all. It works with the industrial style of polished concrete in the bathroom. We were also almost put off by previous guests suggesting that the location is too far from anything. In reality it's a 5 minute walk down the driveway to a bus stop and a 20 min ride to Gora where you can connect to most places very easily. We really loved our stay and wouldn't hesitate to book again if we are back in Japan.

The Onsen is average, one small pool inside and one outside. There are apartments with private Onsen too on the location though. The Japanese food was also average, a bit overpriced compared to the quality. The tuna sashimi was stringy. The presentation of the dishes was nice. At the end you get a huge bowl of rice to fill up the gaps if you didn't eat enough food.

The garden was a bit messy, our room smelled like smoke and there was no separation for the shower splash in the bathroom. The small town has a very nice glass museum and some great restaurants.

This was a real retreat from the city and I thoroughly enjoyed my stay here. We left feeling recharged and at ease after just 1 night in this beautiful space. The room was a good size, with comfortable beds and a gorgeous view of the autumn foliage. The powerful speakers were an added bonus! The common areas were abundant for rest and relaxation, with board games and coloring sheets, snacks and beverages for all. The compound was so peaceful and quiet, it was such a dream. Meals were also delicious, we had both dinner and breakfast and everything was delicious. I was particularly impressed by the extensive and generous buffet breakfast spread.

The bathroom was unlike the usual Japanese style, which would have elevated the overall experience. I felt that it was the only part of the room that didn't match the premium price we were paying. While the space was very well-designed, we noticed many areas of improvements in terms of upkeep - common areas and the room itself had dust in many corners and vents.

Arrival was very smooth, golf cart avalable to pick up our luggage on the main road so we dont have to drag it up the hill (same available during check out). Staff very pleasant; they showed us around, explained services, opening hours, facilities. Room was spacious; clean, daily cleaning available. Onsen was clean, facilities nice, equipment for hygiene was great (plenty skincare products)

Temperature in the room, especially to regulate the temperature. It was either too cold or too hot and we couldnt find a way to control it properly. At the end however, we just used the fireplace.

The staff helped us in anything that we asked, there is a coffee room where you can sit infront of a small lake and drink coffe during the day. I am very recommanding to take the dinner, it is 6 dish and they change it on daily bases. The room was ok, the bed was good for a tall guy like me :)

The location of the hotel is a bit isolated, from one side it is good but for those who want to see hakone and using the public transportaion, i recommand to buy the Hakone Pass becuase you will use the bus a lot. And i think that the price is a bit high for what you get

The staff was so helpful and lovely and work very hard. It was raining heavily and I called the hotel From the bus stop and someone came and collected me. Great location Very peaceful and relaxing

It’s quite expensive The room was hot and stuffy and smelt of feet. There needs to a fan in there to circulate the air better because the air con is non existent The hotel should be for adults and older children only it’s not suitable for babies and toddlers, you’re in this peaceful and serene environment and you can hear toddlers and babies crying or just being loud.