The accommodation is a complex consisting of a main reception and restaurant area and maybe a dozen cottages set in a duplex configuration of two cottages per block. I was originally concerned about the condition of this pet friendly establishment; however, the cottage was spacious, comfortable and clean; albeit a little bland, without a hint of a smell or fur from pets. Very friendly and helpful staff who dropped us off at the supermarket, laundry, restaurants, and the more touristy areas such as Echoland provided we gave them some notice ahead of time. There is a nice restaurant located on site which serves delicious daily set Japanese menus and a fabulous local restaurant called Yukimaru only 10 minutes walk down to the main road, but be sure to book. Escal Plaza base station is a 12-15 minute walk up the hill where you can buy lift tickets, hire ski/snowboard equipment, and get some food. There was a free 8:30am ski bus outside the cottages, but I enjoyed leaving a little later and walking to the lifts. You can leave your skis in a locker at the base station, but you need to take your boots with you. There are also lockers for walking shoes so you can walk up carrying you ski boots and leave your walking shoes in the lockers whilst skiing. The cottage is well located for skiing the Hakuba 47 area, but can feel a little isolated when it comes to entertainment, but this was off-set somewhat by the staff' willingness to drop us off at various locations and venues on request where we caught a taxi back if necessary.

The bus from Nagano dropped us off on the main road with no shops open on the Sunday we arrived, no taxis in sight and no way of calling the owner as we had trouble using our Australian phones on the local network, so ensure to organise a pick-up time with the owner. as we were strolling the empty road for hours before we managed to get a local make a call for us. The cottage is a bit distant from any entertainment areas, so a car would be helpful, or you can rely on the staff to assist with transport. The furniture is a bit tired and on the lower quality side, but the price represented great value and was still comfortable.

Check in is very quick and easy. The cottage is warm and comfortable. It’s very clean but not spotless which is understandable provided the big size of the cottage. Overall I’m very satisfy with my stay in Fenice Hotel. The location is great as well, very close to main road and only 5-10 mins drive to supermarket and restaurants.

One of the split system isn’t working, but the gas heater is sufficient enough to keep the lounge warm.

The staff is wonderful, introduced the cottage and all the services very well and found my missing GoPro! (unfortunately I lost my little pink crab plushie on the last day..) free bus to the goryu plaza and back, the food is great, also like the fireplace and the bathtub in the cottage.

Could have a few wall hangers for towels in the bathroom, and would be great if offer return bus to the nearest convenience store.

Cosy and clean cottage space to our family. 2 story, 2 room which could comfortable sleep 4. Convenient parking. Extremely friendly staff although communications can be challenging at time. All inclusive with working heaters, fridge, kettle. Had to ask for utensils that were free but not automatically provided.

Instructions for appliances/remote control were all in Japanese. Would have been extremely useful if someone could make a laminated sheet with the translation in English and leave it in the house/accommodation

The property was in a great location in Hakuba close the the Goryu ski resort. The property had a great restaurant attached and had parking directly outside the cottage.

The entrance to the villa was not shovelled and meant we had to climb a mountain of snow to get to the front door.

Hakuba is our family ski place and to be blessed with an entire place to ourselves was simply a delight esp after a day of skiing. We will definitely stay here again. The staff were so friendly and the amenities were up to date. The bedroom really made it for us. So so comfortable and warm. The windows in the house looking out to the magic of snow is priceless. Thankyou so much!

The cottage was very spacious and provided great amenities. The staff were very good, super helpful and provided a lot of useful information. The shuttle bus service to the snow slopes was very convenient and the staff provided great service including drop off and pick up from the main town in Hakuba. The hotel restaurant was also very good.

Good location if you have a car. Staff clear snow for accessibility when it snows heavily. Good heating facilities. Beds were good. 5 minutes drive to Goryu and 47 ski fields.

No washing machine facilities at all. Lack of kitchen equipment.

The size of the cottage was amazing. The staff were amazing and more than helpful. A really beautiful spot.

Transportation in the town is a bit limited, no taxis to speak of when we went. But the shuttle was convenient.

Location and the friendly staff. Awesome fireplace.

No sink/basin in the ‘kitchen’. Very expensive firewood. Ramen and hamburgers the only choice at restaurant