Similar vibe to ski lodges back in aus, and felt like home. Had everything we needed for a lovely week, lovely brekkie included and convenience of dinner available onsite. Halfway between the station and the lifts of goryu, so easy to get everywhere on foot. Albert and Fumi are phenomenal hosts. When we arrived one of our bags was missing, and Fumi called (without us asking) and got it delivered that evening. Also helped sorting us out sending our bags onto the next place. Im sure we'll be back!

The walls are a little thin, but they at the end of a snow day everyone is in bed pretty early (plus theres signs everywhere telling people to be mindful). It never kept us up, we were just a little aware of our neighbours.

We loved our stay here late feb-early march 2025. Hosts were fantastic and it is in a perfect location to wander up to Goryu ski field (and easy to get to all the others). Place was warm and laid out so that it was easy to have our own space, or make friends with others who were staying. We found plenty of food options around and konbini also within walking distance.

The common lounge area was always available, comfortable and toasty warm with the log fire. Mingling with the other guests was an added bonus. The breakfast was a great variety of continental options. The option to stay in for a light dinner was also welcome.

Our bed was super firm which doesn't suit our taste. A minor point.

Great friendly hosts. Has a nice cabin style, personal feel to it. Short walk through lovely forrest to the ski field Goryu/47. Nice menu for who wants to dine-in. Otherwise there a couple of dinner alternatives within short walking distance. Loved it that Santana is located in a forrest setting and that it is quiet and private.

The connection to the other ski fields in the valley takes a long time with the Hakuba Shuttle bus.

Can’t thank Albert and Fumi enough for making my stay super comfortable, they’re super helpful and all around nice people. Big open area where everyone chats and hangs out at night. Really close to goriyu lifts and fumis cooking is top shelf!

The place was cosy and warm with a lovely bar, living area and fire downstairs and bedrooms upstairs. It was so convenient having coffee and breakfast served every morning, and it is walking distance to one of the mountains, Goryu. The owners were very helpful and chatty and the whole place had a great vibe - definitely recommend!

Wonderful place to stay. The common room is really cozy and the perfect place to relax after a day of skiing. The owners are really kind and friendly and will try to help with everything you ask. The breakfast is continental and really good, helps you start the day early. Also the home cooked dinner is really tasty and allows you to relax for the evening if you don't feel like walking anywhere. The location is as good as it looks, you can take a free bus up to the sky resort if you are carrying a lot of stuff or just walk for 10-15 minutes. Onsen and restaurants in the area are also good quality. There's a lovely dog! 😊

Nothing, we had a fantastic stay!

Fire place was great , brekkie was good , very cosy home like vibes .

Nothing . Leading up it was hard to communicate with the managers / owners or they didn’t always respond . Owner seemed over the industry and job .

Excellent location and cozy stay - perfect winter wonderland vacation. Very clean rooms and great service, support, and overall experience. The breakfast was good and the kids loved it - the early sunshine rays in the living room are unforgettable. They have a dog on the outside premises which added to the overall experience and the kids really loved being there.

This is absolutely not the facility's fault but the accommodation is not suitable for children between crawling/walking age and 3 years old as stairs and loft rooms have open stairs the overall design of the hotel is "open design" so you need to keep a constant eye on your little explorers which might be exhausting - please consider this when booking this location. The hotel has a playroom for the kids on the first floor which was extremely helpful.

We had a fantastic two weeks at Santana, great breaky and a warm, cosy, homely feel. Highly recommend

Toilets smelled a litte but seem like a drainage issue. Didnt really affect us too much