Haven Lodge was amazing. The owners and staff were helpful at every request. Picked us up from the train station and drove us to get ski equipment and dropped us off when we had to leave. The rooms were basic but warm and comfortable. The rest of the lodge was cozy, and a dining and meeting area where the owners and staff and guests would all hang out and chat and have a beer which was awesome. Continetal breakfast is included and for and extra 10 bucks, you can have bacon and eggs. Great place reminded me of staying at my uncles cabin. It's cozy and only a few guests rooms so everyone interacts. Ski hill shuttle bus for half the hills is rightoutside the door and the other bus stops and main strip is 10min walk. Loved my stay and hope to be back.

Only complait which is minor is the lodge main areas were a bit cold but to be expected with people coming and going.

Andy and Sanae were the best host you could possibly ask for! Any question we had the staff would answer it, whether it was to do with what bus to catch, best slopes or dinner recommendations. The facilities were amazing with clean tidy rooms and a common area with a bar and tea and coffee. Location was perfect with a bus stop in front of the accomodation and walking distance from the main road in Echoland. The lodging staff were also so welcoming and accomodating. Thanks for making us feel so comfortable and equipped for our first snow/ski holiday. Highly recommend!

The best part of the lodge were the owners, staff and other guests. It has such a friendly, welcoming vibe/atmosphere. It's also one of the affordable accommodations in town with an en suite bathroom and really delicious breakfast. They pushed our single beds together and put a topper on it and the bed was sooo comfortable. The lodge felt so safe and secure - we didn't lock our rooms. The owners also pick you up and drop you off from the bus stations bc taxis and busses are not easy to come by at hakuba. Make a reservation at Niku Masa - it's right next door! All of the restaurants in ecolodge are close too. We went to happo onsen daily - they allow tattoos!

Location was difficult bc of lack of transportation infrastructure, especially at night. We ended up walking everywhere bc busses were unreliable and inconsistent. Taxis were maxed out too. A car would be very helpful here! We also recommend pre booking busses to and from hakuba from nagano. Roads are slippery and don't have sidewalks so bring micro spikes or yak tracks for walking - a must to avoid slipping! Our room was noisy bc it backed up to common room but people quieted down for the night around 11/11:30. Bc Hakuba logistics change yearly, it was difficult to figure out how to get around, even with staff help. More storage and clothes hanging in rooms would be so helpful!

Great location with fantastic staff! Hot showers, cosy lounge with wood fireplace, massage chair and great priced beer making an afternoon post skiing very comfortable and relaxing. We were picked up and dropped off from the bus station, assisted with organising rental gear and lessons. Lots of great restaurants within walking distance and the shuttle to the mountain is less than a minutes walk away. They also surprised our teenager with a birthday cake...really thoughtful!

We had such a wonderful time staying here. The hosts were such amazing people. Very helpful, accommodating and kind. Helped us with all bookings and information on getting to and from ski resorts. The location of this place was perfect as we it was close enough to Echoland but far enough away to be out of the crowds. Sunae and Andrew always made us feel at home. And to top it all off, Sanae’s specialty hotpot will be one I’ll forever dream about. Thank you guys

Fantastic place to stay for a winter getaway in Hakuba. Andrew, Sanae, Jess and Charlie were amazing and went above and beyond in providing recommendations for slopes to go down, bus routes to take to and from as well as provided us with a drop off to our bus stop. The lodge was incredibly homely, was close to transport to the slopes and was close to the main restaurant hub of Echoland. Overall would recommend to anyone looking to stay in Hakuba.

Nothing

Andy, Sanae, and all the staff were super friendly and helpful. We felt so at ease with everyone and honestly wish we could have spent more time with them in the communal space. Unfortunately we just had some big days so we’re a bit too zapped by the end of it. Breakfast being included everyday was also a massive bonus.

Bathroom facilities were quite basic. But really they were totally fine for what you need to do. Very efficient use of the space.

Andrew and Sanae made our first trip to Hakuba so enjoyable! From the moment we arrived, we were greeted with such warmth from them, and they were so knowledgeable in their tips and recommendations for anything Hakuba-related! The actual accomodation was so warm and cozy, and the beds were big and comfortable. The rooms were super clean, amazing to go back to after a long day of skiing. We enjoyed the breakfast spread every morning, and definitely ask Sanae for her famous hotpot, it was so good! The location was also very strategic, the free ski shuttle buses were just outside our doorstep, and food and shops were within walking distance. We will definitely be coming back to Hakuba Haven Lodge when we go back to Hakuba, it’s truly such good value for money and made our trip so memorable.

This lodge is in a great location, close to echo land and across the road from a bus stop to the slopes. There is a communal area with a fireplace which is a great social area. I could not commend the staff enough, they are always up for a chat and ready to help out. Sanae is an incredibly kind host, even driving us to our dinner reservation one night when we couldn’t get a taxi in time.

Haven Lodge was so incredible and the best accommodation that we stayed at over our entire trip in Japan! Felt like a home away from home. The owners are so friendly, welcoming, and go above and beyond to make your stay in Hakuba everything you want it to be. Nothing is too much trouble. The lodge is warm and cosy and the rooms are everything you could ask for. The common areas are comfortable and a great place to make new friends 😊 Could not recommend the Haven Lodge any more for your stay in Hakuba