We loved our stay at Pension Syo. Absolutely amazing hosts, so kind in picking us up from the bus terminal, and checked us in quickly and explained everything we needed to know for our stay. We even got a copy of the shuttle bus timetable, which was very useful for planning our day on the mountain. We loved the food at the restaurant and ate there on two nights. Only improvement is the pillows were a bit flat, but we were able to get extra pillows so it was ok! Oh and I nearly forgot - the baths in the basement level were amazing after a day on the slopes - what a great facility!

The location was great for us being walking distance to eatery and gear hire. Jun the owner is super accommodating and helpful. He runs a fabulous restaurant which is a must try. The hotel facilities are clean and has available filtered cold and hot drinking water, a wahing machine & dryer. There's a small vending machine on-site for beverages. The family room beds were comfortable and I loved that the floors were heated.

The family room we stayed in was not fully serviced daily so the carpet got a bit dusty. However can be done at our request. The towels had a bit of smell also.

Jun and his wife are extremely nice! We messaged Jun with our arrival itinerary and he picked us up from the train station. At checkout, he drove us early in the morning to the bus station so we could catch the first bus to Nagano. The hotel is centrally located within walking distance to Echoland (street with many restaurants and bars). It is also very easy to catch a mountain-specific free shuttle or the All Resort Hakuba Valley shuttle (the shuttle system is confusing at first but after a day or 2 you get the hang of it). We stayed in a triple room with 2 of us. There was one male and one female shared bathroom on the floor, never had any issues with it being occupied. The 2 private shower rooms with baths were such a treat after a long day of skiing! The heated floors weren’t working properly, so they provided us with a space heater for our room which worked fine. We also tried their Italian restaurant which was pretty good. Was it the best Italian food we’ve ever had? No, but it’s better than you’d expect in a small ski town in Japan! The waitress working there (I think her name was Miyuki?) was always happy and great to talk to! Highly recommend staying at Pension Syo!

Hard to find anything we didn’t like! I guess the bath towels were a bit small but they also left a basket of extra hand towels in the shower room for you to use freely. This is not the property’s fault, but make sure you bring boots with good grip. The roads are icy and there aren’t any sidewalks to get to/from Echoland. From personal experience, slipping on the road is not a fun experience!

Jun and his family were always SO kind and helpful. The owner booked a transfer for us to an airport far away, and offered to drive us to the station at 6am ! Dont know what we would have done without him! Always so friendly and went above and beyond for our big group of 8. Great location with a ski shuttle at the front door, a cute pub very close and a quick shortcut to the Echoland main street. Delicious food in the restaurant on site and heated floors in room were such a treat. We would definitely come and stay again. Thank you Jun, Yoko and Hina <3

Everything was great

Jun and his family did a really good job at making you feel welcome and helped us out when we needed. They have a great little Italian restaurant attached with pizza, pasta and hot pot if you don't want to venture out. The location is in a fantastic spot with 2 bus stops (one just out the front for Hakuba 47 and one just down the road for Happo One) which are generally first on the route so you'll always get a seat. The main road for food and bars is only 5 mins walk away. In reach of the bathrooms there is an onsen where you can relax privately after a long day in the hill. We had a great time staying here, I'll come again next time I visit Hakuba.

Jun and his family were very accomodating and made us feel welcome. Great restaurant to have breakfast and dinner. Location was perfect, with free shuttle buses right out the front to a couple of snow resorts each morning with different times. Easy walk into main Echoland street which means the street is nice and quiet.

Nothing

Jun and family were lovely and friendly. The hot private bath was great after a day of skiing. On departure Jun drove us to the station to catch our bus to Nagano. The location was perfect for catching shuttles to the snow and an easy stroll to the restaurants. The food at the Pension Syo restaurant was delicious.

Very friendly host, beds were comfortable. The place is not new, but well looked after and affordablel The floor heating made the room temperature nice after a full day skiing. Nice and quiet surroundings. Great with storage for ski equipment in the basement.

Pillows were a bit flat, but the host supplied extra pillows for all of us, so no problem. The rooms were a bit small consideringer we were skiing and had lots of clothes with us.

Very cosy and home like. We had the family room so had a private bathroom with shower and toilet which was a huge plus. Close to the Main Street where all the action is but very quiet. Owner is a very kind man and carried by bags and also picked us up from the train station which was incredible. Can’t recommend enough.

Jun & family were very welcoming and helpful with lift back to train station. Amenities are great and it’s on a perfectly quiet street very close to Main Street of Echoland. 5min walk. There is a great Italian restaurant inside and a great Japanese restaurant 2 houses up. Will stay here again, no complaints.

Beds are firm but ok.