The room was the perfect size to spread out a bit with all of our ski gear. Having a couch and coffee table was really helpful. Beds were comfy, bathroom was good. The drying room worked well for our ski boots, skis etc. Staff were really friendly and helpful. The location was great, near lots of restaurants, and the convenience store and shuttle bus to ski fields was a 1 minute walk. We really loved staying here.

The breakfast could have been a little better - the salad spread wasn't very appetising for breakfast, and there were no knives to spread butter, jam etc. on our toast so we used a fork. It wasn't too bad, but could have been a bit better. I had toast and scrambled eggs most mornings, my partner enjoyed the gyoza, fried rice and noodles depending on the day - all of these were pretty good! The room was nice with the fireplace :)

The staff could be more helpful, from requests about access to the ski slopes, to assistance with accommodating our 2 year old, they went out of their way to provide assistance. The location was perfect, with access to five restaurants onsite, equipment rentals and Hakuba Valley bus at the end of the street (less than 100m), a convenience store next door, there is no better location in Echoland.

The rooms were clean but somewhat dated, but still clean and spacious. Showers were difficult to control and shower head in our room was broken. The paths between the buildings were not maintained and slippery due to ice. A quick daily shovel would improve access.

Reasonably spacious room by Japanese standards. Breakfast on site with adequate options. Staff super friendly and helpful. Several restaurants on site (particularly liked the Italian place - Tomatito for atmosphere and food quality). Hire skis could be left on site for collection by rental companies. Snow shuttle stop right outside hotel.

The pipes cause a nasty smell in the bathroom unless you continuously run the warm water. Rooms very dated but very convenient location.

The hotel was spotless, and the staff were incredibly kind, going above and beyond to make us feel comfortable. We arrived with our 2 year old and were pleasantly surprised to find a crib already prepared for us. The room was spacious, cozy, and perfect for our stay. Highly recommend this hotel if you’re visiting the Hakuba area. And a special mention for the restaurant—don’t miss it! The chef creates absolute magic with South Asian cuisine. 🙂

Absolutely nothing

Amazing location, in the heart of Echoland near restaurants and rentals, free shuttles to ski resorts right outside. Convenient heated gear room for storing skis, board, and wet gear. Friendly staff. Was able to send equipment ahead via Yamato, very convenient

Transportation around town and between resorts is confusing, as is the need and process for making restaurant reservations. I would have appreciated if staff were more knowledgeable, forthcoming and proactive in providing assistance. Information and strategies shared between other tourists was frankly more helpful. Room was small but that's to be expected in Japan. A shuttle to train/bus station upon departure would be appreciated, as there are limited taxis available and it's too far to walk with gear and luggage.

Our stay was incredible. The rooms were spacious but cozy and exceeded our expectations. Access to the ski fields was easy with buses going constantly from outside the hotel. There were plenty of meal options with restaurants attached/surrounding the hotel. Shakespeare is situated in the main street of Echoland so you have access to plenty of bars, restaurants and shops. We loved our stay as a group!

Nothing. We loved our stay.

The room was laid out in such a way that we felt like we each had our own section, even though there were no walls separating us into separate bedrooms. It was helpful to have English speaking staff.

Expensive. Some staff were not knowledgeable about the area and logistics and seemed like they were hired only for their English speaking abilities. They did not speak Japanese, which made it hard for them to find information (for example, they had to rely on the only staff who spoke Japanese to reserve a taxi). We were so used to the Japanese hospitality high standards that we felt like this hotel was more like being back in the US.

Location was great, and rooms were a fantastic size.

Would be great if the Shuttle service the hotel provides could extend the availability times, and extend locations to where it would take you - i.e., to the train station. This is in consideration that there is very limited ability to move around with luggage (ski bags particularly, and little taxis available).

The service was excellent and the manager was extremely helpful! Location was great - we were surrounded by cafes and restaurants. Plus the shuttle buses stopped out front. They even had agreements with some of the local ski hire companies, that you could leave your gear there for collection after you leave - really convenient!

Everything was great! No complaints.

We enjoyed our stay here and would recommend it. The location is great for easy access to buses for ski fields and dinner and food options. The dry room, washing machines, and easy return of ski gear were convenient amenities to have. The staff were helpful and answered every question we had. The only reason the stay is an 8 is because it is outdated.