Breakfast was good selection of options and nice view over the slopes. Nice quiet rooms, although ceiling lighting could have been brigher. Room could have more USB charing pports, especially near some of the beds in our room which had none. Comfortable beds, the bed converings were a little too hot to have on us at night, which disturbed our sleep. The option of a blanket might be useful. Liked the evening entertainment in the dining room, however, it was too loud to talk normally to others a table.

Prices were higher than expected for dinner meals. Staff could have been more proactive in recognising a customers needs when order food and drinks, we had to wait at the counters and had to call to a staff member to obtain service occasionally. It would be nice if there was a lounge area near the fire for pre- or after dinner socialising.

Breakfast was amazing, dinner was amazing, the staff and owners made you feel so welcome! It was the best ski trip/family vacation we've ever had!

Nothing.

Literally on the ski resort, ski in & out very convenient. Our room was huge & comfortable beds comparable to other hotels we’ve stayed at in Japan. There was lots of things happening downstairs like a band and karaoke but we did not hear any of that noise which was great.

The bathroom was tiny, had a smell, the bidet didn’t work, no cover for the toilet, & our curtain had mold on it. No elevators & we had lots of luggage’s which was a pain to bring up to the top of our room.

Convenience to slopes. Comfortable, homely, welcoming. Unpretentious A touch of Bavarian hospitality in Japan. Brilliant owner couple Bernd and Naoko go out of their way!

The management company (Hakuba Hotel Group) were unethical in failing to notify us that our longstanding reservation would conflict with the alcohol fuelled Snow Machine festival - an event bringing a few thousand vomit spewing, foul mouthed, music thumping louts into town, doing nothing to enhance Australians’ reputation nor showing any respect for Japanese politeness. Should have come with a “Beware of the Bogans” warning🥲

A great ski in/out location at the bottom of the Nakiyama Run with a short walk into town. Very friendly and helpful hosts/staff. Restaurant has good food & snacks with a vibrant atmosphere in the evenings.

Rooms are small but adequate with compact Japanese style bathrooms, making it a challenge for taller guests. There are no lifts so be prepared for flights of stairs, including down to the ski storage/ drying room area.

Bernd and Naoko who own the hotel are the most welcoming of hosts. The Hotelis brilliantly located on the edge of the snowfield so truly ski in ski out. Accomodation is very good with a very good breakfast and the restaurant serves “Austrian” dishes in the evening (which are also very good). Close to a number of restaurants and a short walk to two major ski hire companies (which will deliver you skis to the hotel). There is an onsen at the Happo Hotel that residents have free access to. This is the place to stay in Hakuba.

Nothing

Amazing location directly at the bottom of Happo One slopes. Cozy rooms and great traditional and authentic German atmosphere: the Schnitzel was almost like in Vienna. Most importantly: Naoko and Bernd are great hosts who care about your experience.

A table and two chairs in the room would have been nice. The breakfast was tasty but we were missing some more healthy options a bit.

Location, the staff, the bed, cleanliness, the dry room. The bed is extremely comfortable . Within walking distant to Happo bus terminal ; can hop in shuttle to the ski slopes . We are too early for the ski season, the slope just next to hotel wasn’t opened yet , but have own transfer to other resort. Front desk extremely helpful to book dinner reservation and booked taxi during our stay there.

1.The bathroom. Maybe the smallest bathroom that we have ever stayed in. 2. No elevator . Luckily we have a few young men, Remy and Joey at front desk to help us with all our luggages to third level. Not deal breaker .

The hotel is really nice. I love the view of the mountains and the fireworks every Saturday in winter. I think it is a wonderful that the hotel provides toboggans for kids that stay at the hotel. Nearly all staff go out of their way to assist wherever possible with information, transfers or ordering taxis.

There wasn’t really a bit that I didn’t like about the hotel. Perhaps the restaurant staff could advise last ordered when the kitchen is closing so that desserts can be ordered. We missed trying the chocolate fondue & creme brulee cheesecake.

Fantastic location, true ski in ski out. Included cooked breakfast was great to get started each day. Enjoyed sitting out the front with a beer, listening to some beats with friends in the late afternoon sun after a hard day of skiing! Our hosts Naoko and Bernd were amazing. I left my phone in a restaurant nearby on the last night but had to leave in the morning, so Naoko picked it up and had it sent by courier to my hotel in Tokyo the next day for free! Amazing customer service. Add to that great German Beers on tap! Thanks again Naoko and Bernd. Can't wait to come back.

Nothing. All good!