This place was great! The staff were exceptional and very friendly and fun. Rooms were great with everything you needed, and quite big with a separatetatami room, and the beds were comfy. I didn't try the onsen but other guests said it was excellent. Great location near everything and about an 8 min walk to Happo One ski resort, and even less walk to Hakuba Valley bus near Nakayama slope. Breakfast was a highlight, lots of choice and delicious...runs from 715 to 830 and each room has their own dedicated table, which was a nice touch. A couple of things that they could improve on is the drying room wasn't warm enough and wouldn't really dry anything, they did have a boot drying rack where they rotated boots, but we dried our stuff in our room so it was fine. The fan in the shower/toilet was non existent. The wifi was a little flaky but worked well enough. I would definitely stay here again, we had an excellent time.

Rosenheim Hakuba is in a fantastic location, just a few minutes walk to the Nakiyama lifts at Happo One Resort, making it easy to head back to the hotel for a quick break and then get back to the slopes. The staff was incredible, with some able to speak English. Every night, they have a happy hour with half-off drinks, which is a great touch. Echoland is just an 11-minute walk away, offering convenience stores, food trucks, shops, and bars. The hotel itself is quiet and peaceful, with a fantastic onsen, including an outdoor pool on the balcony where you can watch skiers on the mountain. The breakfast was also excellent, with plenty of options to choose from.

The staff was excellent. Everyone was very helpful and it was comforting to have some English speaking staff on board. The onsen was great. The afternoon happy hour was a good way to chat with other guests. Received very useful tips on where to ski under different conditions from an English speaking staff member. Got lots of help with choosing and booking dinners…… wonderful staff. Location is great with being 2-3 minutes walk to the chair lift. And an easy 5 minute walk to town.

The windows could not be opened for fresh air- it gets stuffy in the room.

Staff were very friendly and buffet breakfast was good. Lots of selection and bonus points for the waffle maker! Good area/drying room for all your snowboard and ski gear. On-site onsen is the best, nothing better after a long day. Nice little cosy hangout area with tables and couches. We personally found the location excellent. Nearest ski lift is under 5min walk away (can buy slightly discounted lift passes at reception) and a selection of bars and restaurants under 10 minutes walk away.

Pillows were a little small and it would be nice to have more hooks around the room to hang jackets/jumpers etc.

The location of the Rosenheim was fantastic close to the Nakiama chairlift and the HP1 and HP2 bus stop. We only realised towards the end of our stay the shuttle bus to Hakuba 47. We appreciated the food in the restaurant and every night different happenings including Mochi pounding and Sushi making. The space in our room was large. Most of all we appreciated the family who ran the hotel who went beyond our expectations in providing customer service, we also wanted to acknowledge all the staff both the receptionists and Hirosan who was the driver, equipment fitter, chef and other roles. Acknowledgement to the housekeeping team as well as after a day in the slopes it was so nice to get into our room and have everything so neat and laid out when we returned. We had one day off the slopes but needed waterproof boots to do an activity and the hotel team were able to provide for our family.

Nil

Happy hour around the fire each night was so much fun, thank you. Location is amazing, so close to lift and the town. Fell in love with the onsen :-) Thank you again so, so much for finding my daughters toy in the laundry so quickly on the last night, amazing service!

We were travelling with 2 other groups and gave our room numbers at the bar each time we ordered drinks, but there seemed to be a mixup on the last night on who owed what. Maybe the system of putting drinks on a room's tab could be better. With the mixup we ended not getting our last round of drinks. We had just come from the restaurant however and the meal and service was great. I apologise that us Australians and our 4 kids were so loud! Thanks for the shuttle for the bus stop when we left. Even though we had booked it twice I think it had been forgotten, so maybe a better system there could be employed. Just a suggestion, as when we asked about the shuttle someone went and got it straight away for us.

Overall the Rosenheim is a great place to stay. It's walkable to the gondola and a very short walk to one of the chairlifts servicing the mountain (though it wasn't in operation when we stayed in late December. The staff is helpful and the breakfast that was included was great. The onsen was also very nice!

Just know that if you don't speak Japanese the amount of help you can get from the front desk staff is limited as they didn't seem to employ any English speakers regularly (unlike many other options in Hakkuba). So for instance, when the mountain was closed (due to lack of snow and high winds one day) and we were trying to figure out the shuttle to get to a place that was open we tried asking the front desk. While the front desk tenant tried her absolute best it was hard to communicate, whereas an English speaking receptionist could have easily explained all of the shuttle options. Rooms are a bit tight but that's pretty normal here.

Excellent staff, location, and breakfast. The gear room was great for storing equipment at the end of the day. Boot dryers was particularly nice with staff rotating boots at night if racks were full. Washer and dryer onsite was also welcome.

Room was small with no place to store belongings. Dinners there were not great but plenty of options within walking distance.

The room size was great, plenty of space. The bathrooms were so clean and the staff were very very friendly. Free shuttle to and from the bus stop was very handy. Inclusive breakfast had something for everyone, and the skii slopes were so close we could walk there every day! Loved this stay, if we come back we would rebook this hotel, location was unreal!

Absolutely nothing

Perfect location. In house outdoor onsen looking directly up HAPPO One. 3 generations of an awesome, caring, generous family running the hotel. Happy hour daily 4-6pm with genuine local Japanese foods/nibbles provided. the Friday buffet is crazy good, biggest breakfast in Japan free when you stay, huge dinner selection, discounted lift passes, air conditioning, shuttle pick up/drop off is free locally. without a doubt the best value for money, friendliness, location, cleanliness in Hakuba. the view from my window was postcard picture perfect!!!!! I’ll be back in 2024 without a doubt:)

I should have stayed longer than the 17 days I was there for.