A Japanese home away from home. The owners have created a welcoming, homely, spotlessly clean and beautifully decorated in Japanese style hotel. They serve a different breakfast every day, with many Japanese elements, served at the table with a smile by the owner. Everything is presented with great care, and so many interesting little condiments and pickles. The rooms are spotless, with clean linen every second day. Everything is provided - toiletries, kimonos for the in house private onsen, slippers etc. Beds were firm but comfortable. Our room had a lounge and also a little table and chairs in the generous sized space. Plenty of hanging space too. The ski storage area was large and dried everything well overnight. The hotel itself is conveniently located a few minute's walk from restaurants, Lawsons, and the bus station. They have a microwave for guests to use, so we picked up dinner a couple of times from Lawsons. We would recommend this place to anyone - it was excellent!

It would be great if they opened for dinner, as it's nice to come back from skiing, relax in the onsen, then not have to go out in the cold again. A lot of the hotels have shuttle buses, which would be a good addition to this hotel's excellent service.

I booked this hotel because it is in walking distance to the HAKUBA bus terminal. And I wanted to experience a slice of Japanese culture and that is exactly what I got. The owners were super friendly and made an amazing Japanese style breakfast each morning.We were also able to get a dinner by request but that is not a given so you will have to ask if it’s possible. Also this hotel has onsens in house and free for guests staying there, great after a days skiing

We chose the Japanese style tatami futons in the room, (western style beds are also available). But found them a bit uncomfortable/ not what I’m used too, but I’m glad I did because I wanted the full experience.

The views from this hotel are incredible, and the smell of the mountains was very soothing. We loved Hakuba. The rooms were extremely comfortable, the staff was exceptional, the views were outstanding, and the hospitality unbeatable. They have an onsen on site. One of the aspects I enjoyed was the bookshelves located on the second floor. I liked looking through the books and enjoying a quiet time in Hakuba, The location of the hotel was convenient to anything you could possibly want within the city, and was a great spot for traveling to Happo-One and Togakushi. When we were leaving, the gentleman at the front desk gave us a Hakuba calendar. It made my eyes water!

The room size is massive and the staff very friendly. Having a private bath as well as access to an onsen for all guests is pretty handy after spending hours on the ski slope.

The futon/tatami mat can be a little uncomfortable during the night and a lack of a seat with a back rest can make sitting for long periods a bit uncomfortable. However these are only very very minor dislikes and probably more to do with what we're used to at home. Definitely won't stop me from coming back

A ryokan with lots of old timber, high ceilings and great views. Comfortable, with a thoughtful layout and an excellent onsen (both indoor and outdoor). Friendly and laidback atmosphere. Delicious breakfast. Great location with easy access to the Bus Terminal and a number of bus stops making getting around Hakuba Valley very easy. Good ski storage area. This is our third time staying here and will be back next season!

We came here with two families for a ski trip. The accommodation is near the bus station so you can go to many resorts. However, just a two minutes walk is a bus stop to take you to Happo One, the closest resort, right in front of Woody's. We loved the breakfast, the onsen and the Japanese hospitality. Our host was great and organised a taxi for us on the last day and Black Cat services for our friends.

We liked everything but some did not find the tatami very comfortable. When choosing between beds or tatami mats, make sure you understand the options. However, our host immediately tried to help our friends by bringing each person an extra mat.

Hakuba Alpine Hotel was a little gem amongst some much larger and popular hotels setup to attract English-speaking tourists. Getting to the hotel was easier just caught the bus from Nagano then a short 5-10min walk through the streets to the hotel. We found the Japanese style of the hotel amazing with everything kept incredibly clean and functioning. Photos don't do this hotel justice as many reviews have said before with the wood architecture and Winter Olympics posters on the wall great to look at. The hotel and room are kept very warm and the onsen is great to relax in after a day on the slope. The owner of the hotel is extremely hard working and always willing to answer your questions, he was very friendly and accommodating, even giving us a calendar at the end of our stay to remember the area, cant speak highly enough of Hakuba Alpine Hotel.

the drying room is a little outdated although it still works with wet snow gear dry by the next morning. The hotel is geared toward native speakers and therefore requires some translation for English speakers but this only adds to the authentic experience and I wouldn't want to change it.

I loved this place - Location, comforts, foods, bath - Everything that I needed for snow trip were there. We had breakfast included. Every meal was so hearty and tasty. We also requested for a dinner for one night which was really good! I would even consider having dinner every day there. The lodge is quite old but clean and well maintained. I loved the rustic vibe of the lodge and it was really lovely. If you are expecting modern fancy looking accomodation, this place might not be for you but give it a try! We are thinking of booking same place for next year. Proximity to bus terminal so getting around other mountains was so easy. Convenience store was 4 mins by walk - super close. Also town center was really close too.

Tbh - nothing.

This hotel is much better than the photos shown in booking.com, especially the onsen, the photos shown in booking.com needed to be updated, to show the nice and clean onsen. The dinner and breakfast provided by the hotel, is the best Japanese meals my family ever had, It's very delicious and fresh, we enjoyed and finished everything in our plates. The onsen is not big but very nice, it has 2 onsen - one outdoor and one indoor, both are very warm and fantastic feel, especially after ski.

The location of the hotel is ok, it's convenience to get the the Lawson across the street, but it will taxi/shuttle to/from train station or ski resort, I wish shuttle service will be provided in the future. However, the hotel owner is very helpful to call the taxi for us in our transportation needs.

Great location, close enough to everything but not bothered by noise. Room was lovely and a good size. Having an onsen was a huge bonus. Food was delicious every day, wish we’d just booked full board instead of only doing a couple of dinners. The owner was really helpful and kind. The room also had hot water for tea etc and a fridge which was great. Bathrooms are typical small unit bathrooms, but liked having an extra sink outside it so we had space to spread out our bits and pieces.