Excellent all-around. The property itself is quaint, not overly fancy (especially in the hallways), but not dingy in any way. Not many facilities besides the baths, rooms, and restaurant, but it doesn’t quite need any, either. We brought our own entertainment from the outside, and if you don’t have any, you can just take the shuttle down into the city. Our stay included meals in our room. Breakfasts were Japanese style with many small dishes on one tray (including both western dishes like yogurt and eggs and Japanese dishes like fish and miso soup), and it was a nice, filling-but-not-too-full start to the day. Dinners were one night of kaiseki (various dishes brought out one-by-one), and one night of sukiyaki, and both were incredible in both presentation and taste. The staff member who helped us, Yoichiro-san, was wonderful company. In addition to excellent service, he was just a very chill guy, pleasant conversationalist and good sense of humor. I also suspect even if we didn’t speak Japanese he would have still been able to help us just fine. The rooms were spacious enough, just enough room for four futons to fit side-by-side, which was great for our group and would likely be even better for 3 or less people. The baths were refreshing; perfect temp and no more than a few minutes to get to each one. One indoor public bath (looks like it seats up to 8 or 9 without squishing), one outdoor public path of similar-ish size, and our room had a one-person private bath as well. The shuttle to and from the ryokan was very good for us; not having to deal with local bus lines and being able to get there easily was worth only having the one departure time in the morning/afternoon that we had to plan around. The yukata offered for us to wear in the ryokan were comfortable. The gowns came in sizes even the tallest and largest of us could wear. The obi belt didn’t have variable size, though, but that’s quite minor by comparison.

Super friendly and welcoming staff, we were able to communicate even though not all of them spoke English. Authentic atmosphere, very nice territory and quiet nature, perfect time to enjoy silence and peace. Comfortable and punctual shuttle service. Wonderful dinner experience, it was great to have English description for all the dishes we ate. Beautiful onsens, it's a pity people with tattoos aren't allowed into public ones, but at least there is a possibility of visiting private outdoor and indoor onsens.

The outdoor onsens were closed in the morning of our stay. The weather was very cold during our stay and it was freezing in the part of the room where there wasn't heating with air conditioning, so we couldn't stay outside our room for long. We tried to sleep without heating at night but it was uncomfortable due to big temperature difference under the thick blankets and in the room air.

The room was spacious but still felt cozy and comfortable. The view from the large window was simply spectacular, there was a light rain storm the night we came and honestly it added to the experience, so relaxing….the staff was so friendly, some spoke very clear English but for the ones that didn’t had a little translation devise. I’m also a Celiac and can’t eat wheat, I gave the staff a head up and they accommodated my meals beautifully! I was able to enjoy the dinner and breakfast with my family without feeling like I was missing something.

We only stayed one night…. Definitely need 2 nights here.

The semi-outdoor hotspring bath inside the hotel room was superb. The room was very comfortable, spacious, clean, and quiet, with nice decor. The room overlooked a beautiful garden. The Kaiseki dinner and breakfast were served in the room and were very delicious. The hotel staff provided excellent, warm and personalised service. The hotel was located a distance away from downtown Himeji, near a forested area with beautiful scenery. Free shuttle bus service was available. This hotel was a perfect place to relax and rejuvenate the body, mind and soul. Our experience was wonderful.

None.

It was a delight from the moment you are picked up by the shuttle to when you leave. A full experience of feeling cared for and pampered.The staff were exceptional especially the delightful young man who carried our suitcases, patiently explained how it all worked to being the most attentive server of food and drink during the symptoms banquet dinner in our own private room. The outdoor pools were heavenly with hot springs water and beautiful natural surroundings.our beds were very comfortable and we slept exceptionally well. A slice of heaven in Japan.

Nothing all was excellent

Service at the ryokan was excellent. The meals were very good, we had both the set breakfast and dinner. I enjoyed both the private bath in the room (depends on the room that you book) and also the private family baths outside (first come, first serve). The room size was very generous and the amenities were very good; I felt it was good value for money.

This is just something to be aware of, but the inn is not very accessible via public transit. We missed the shuttle bus due to travel delays and needed to take a taxi. Also, the room walls were not that thick (we could hear children in the next room)

The staff, facilities and meals were great. One of us is a vegetarian and they accommodated us excellently. They took out meat, fish and seafood wherever possible, replacing it with vegetables or tofu - keeping almost all of the many diverse dishes.

The pillows were somewhat uncomfortable (maybe a general side effect of traditional beds).

Beautiful traditional ryokan with a rich history, yet modern enough te be comfortable with all facilities you’d need. Staff was very friendly and proactive; we received an upgraded room and thet were very accommodating to my pregnant wife and my 1.5 year old daughter. Highly recommended.

Food was spectacular - all the courses were delicious. The Onsen was also very nice and well maintained. Also, the shuttles were very easy and the staff were very friendly and helpful.

The outdoor onsen was closed Saturday morning - and the signs sharing that were only in Japanese so we were unable to use them.

The service was exceelent as was the food. The onsen in our room was amazing. Overall our stay was delightful and quite special! Thank you very much.

I think the only thing that could be improved is the red carpet in the hallways is quite worn and old.