This was my second stay during my trip to Japan. The first was 4 nights, you can read my review. This review will be similar but with some edits. I stayed her 10 nights. The location was AWESOME! There are several GOOD/GREAT restaurants, Family Mart, Daily, drug store (tax free available) the train, subway and mall within a 5 minute walk. Donki was about a 15/17 minute walk. Excellent unagi restaurant (saw only locals eating there) about a 10 minute walk. A post office is less than a 10 minute walk. The limo bus stop for Haneda airport was about a 7 minute walk. I would definitely stay here again! Staff was always friendly and very helpful. Communication in English wasn't an issue, just remember to speak slowly and you won't have a problem :) I usually don't like housekeeping to come in daily to clean my room - just a mistrust from living in the U.S. If housekeeping saw me, they would ask if I needed towels. If I didn't see them, they would leave a package of towels, pajamas and a toothbrush/toothpaste kit by my door. Excellent housekeeping service!! I know tipping isn't a thing in Japan, but with this level of service they really deserved it. I was booked with the tatamii room and LOVED it. Noticed there were areas that weren't clean: The vent above the tub had some dust lumps inside. Around the tub, in the crevices were a bit dirty. Nothing like mildew but just needed a bit of scrubbing with a toothbrush. The A/C vents could use some wiping/dusting. Wished the washing machine/dryer would have a cellphone notice to the user when the clothes are done. People left their laundry in the machine and I had to keep checking back to see if they picked it up. Would these deter me from staying here again, no, but just want to bring this to their attention.

The location was AWESOME! There are several GOOD/GREAT restaurants, Family Mart, Daily, drug store (tax free available) the train, subway and mall within a 5 minute walk. Donki was about a 15/17 minute walk. Excellent unagi restaurant (saw only locals eating there) about a 10 minute walk. A post office is less than a 10 minute walk. The limo bus stop for Haneda airport was about a 7 minute walk. I would definitely stay here again! Staff was always friendly and very helpful. Communication in English wasn't an issue, just remember to speak slowly and you won't have a problem :) I usually don't like housekeeping to come in daily to clean my room - just a mistrust from living in the U.S. If housekeeping saw me, they would ask if I needed towels. If I didn't see them, they would leave a package of towels, pajamas and a toothbrush/toothpaste kit by my door. Excellent housekeeping service!! I know tipping isn't a thing in Japan, but with this level of service they really deserved it. My error of not looking at the size of the room when booking. I went for the least cost and it was small. I could only stand one night and asked if there was a larger rooms available. I upgraded to a tatami room and LOVED it! I paid the difference for the larger room.

Noticed there were areas that weren't clean: The vent above the tub had some dust lumps inside. Around the tub, in the crevices were a bit dirty. Nothing like mildew but just needed a bit of scrubbing with a toothbrush. The A/C vents could use some wiping/dusting. Wished the washing machine/dryer would have a cellphone notice to the user when the clothes are done. People left their laundry in the machine and I had to keep checking back to see if they picked it up. Would these deter me from staying here again, no, but just want to bring this to their attention.

We (family of three adults) booked indivdiual rooms in the Grace Hotel because we arrrived in Haneda airport in the evening, and wanted to spend the evening having our own personal space to adjust and get some sleep after the long flight. Another key factor is that we were planning to take the Shinkansen to Kyoto the following afternoon, which is why we even looked at Shin-Yokohama. For these purposes, Grace Hotel was absolutely amazing. The rooms were comfortable, the AC/heat units were modern and effective, the hotel was right next to the Shinkansen station, and there was an abundance of amenities within a block of the hotel (the train station's "food corridor" entrance was literally right across from the Hotel's side entrance, the Hotel was adjacent to a Daily Yamazaki Konbini (there was a 7Eleven in the mall/hotel across the street, but it was smaller and more of a walk). There was also an assortment of western Fast Food (Wendy's and McDonalds at least) within 100 yards of the hotel, which was good for one of our party who needed some familiar comfort food.

The only thing I didn't like, and this was no fault of the hotel: Shin-Yokohama station is fairly close to Haneda, but required 2 transfers on the local trains. We were doing it around 6pm on a weeknight, so the trains were crowded. We had a lot of luggage, so it was less pleasant than it could have been. We probably appreciated the relief of the hotel even more because of this, but it's something to keep in mind for people traveling here from Haneda. We might have been better off taking a taxi. My rough calculation, based on km distance, pegs it at around 6500 yen (2024), which is probably triple what we paid to take trains, but it still would have been under $50 USD, and would have saved us a lot of time, effort, and mental wear and tear.

The room have a good ventilation to air out the bed. Also, it is nice that lobby/elevator can accomodate guest even there is an event on function rooms. The receptionist answered all my queries regarding early check out and other amenities. They also do house cleaning as per request and toiletries were replenished everyday. Trash is being collected everyday. They have warm seats, bidets and bathtub have handles.

Color of light on the room, it is fine to have yellow light on lamps to have a cozy atmosphere during night but it is nice to have a white light on the main room. Also, if possible windows can be open fully or half-open. I know they made this way for guest safety, but it helps the room to be breathable.

First off very nice hotel, clean, not too expensive, and right out of the shin Yokohama station. Be forewarned though, it is a hotel that specializes in weddings and matchmaking which booking does not tell you, which probably led to some confusion with the staff and for that I apologize, but they were still kind.

Basically that booking doesn’t say it’s a specialized wedding venue.

The hotel is very close to Shin Yokohama station so it's an easy few minutes walk. The beds were slightly less firm than our other hotels and the pillows much softer so that was great after 3 weeks of very firm beds and pillows. The room was one of the biggest we stayed in, so much easier to open our two suitcases and, as was the case in all our hotels, it was spotlessly clean. All in all very comfortable.

For a hotel of this calibre we were surprised that the wallpaper was splitting in a couple of areas and it was the only hotel of the 6 we stayed in that did not provide us with a free bottle of water! We got used to expecting that everywhere. Also the temperature of the shower water kept turning from hot to cold.

This was one of the best hotels that I have ever stayed in and I have stayed in many hotels all over Japan. The location next to Shin-Yokohama Station really can't be beat. A block away was a free bus to go to Ikea which I totally enjoyed. There was also a lot of really good places to eat within seconds of the hotel. The staff was great and I would consider the room I had to to be massive compared to the size of most hotels I stay at in Japan.

I loved it all. This place was fantastic and I am honestly thinking of staying here more often of the opportunity presents itself. I travel to Japan a lot but rarely to Yokohama. This might have to change.

Helpful staff. Comfortable bed. Nice cafe. Located 5 min walk from Shin Yokohama station, shopping mall and convenience store. Staff hed bags after checkout, booked or taxi and made sure the driver understood our destination. Would recommend.

Rooms are small (as is usual in Japan).

Location was great. The room was clean and comfortable but a bit small. Being able to pick up newspapers was a great service. It would have been better to have a place to open suitcases.

Not having an actual closet was tough for a long stay. Also, the laundry machines didn't dry clothes completely so I had to hung them in the bathroom which made it difficult. I wish I had been able to do laundry more often.

For a one-night stay, I can't think of any improvements that could have been made. Everything needed was provided, and the location is a 2-minute walk to the Shinkansen station. The room is small by Western standards but I expected this so it was just fine.